Director of Technology
hace 6 días
Saint Albans
Our client is a fast-growing, founder-led organisation moving from start-up energy into a more structured, scalable growth phase. Technology is central to success, but it now needs focus to enable the business to move faster. This is a senior leadership opportunity for a hands-on Director of Technology who can take a solid but fragmented technology estate and turn it into a streamlined, secure, future-ready platform. You’ll sit at Executive level, work closely with founder and the CEO, and play a defining role in shaping how technology supports customers, revenue, and long-term growth. The foundations are in place: • Strong technology partners and consultants, • Modern tooling (Jira, Salesforce re-platforming underway), • Improved software stability, • A small but capable core team across IT Ops, DevOps, Helpdesk, and Projects Now the focus shifts to proactivity, optimisation, and leadership visibility:, • Reducing cost and complexity, • Driving automation and AI-led efficiencies, particularly in the contact centre environment, • Making technology more effective, better communicated, and more commercially aligned Your mandate is clear: make it leaner, smarter, and more impactful. As IT Director, you will:, • Own and deliver a 3-year technology roadmap aligned to business growth, • Lead IT strategy, operations, security, and vendor management, • Optimise OPEX budget, with a clear target to cut costs, through smarter spend, simplification, and automation, • Rationalise a tech stack that has grown through add-ons and point solutions, • Strengthen cyber security, governance, and compliance, • Bring visibility and clarity to technology decisions, risks, and outcomes at Exec level, • Be present, vocal, and influential, • Lead, develop, and challenge a hybrid internal and outsourced team About you:, • An EdTech background would lend itself well here, or a B2B2C environment, so you have full understanding of customer onboarding and experience., • Call centre/contact centre experience, using technology to improve productivity and CSAT/CX, • Commercially minded and comfortable owning full budgets, • Previously led change in scaling, founder-led or growth-stage environments, • Balances strategy with delivery and isn’t afraid to get hands-on, • Can simplify complexity and explain technology simply, • Has experience with SaaS platforms, cloud environments, integrations, and vendors, • Understands cyber security, GDPR, and operational riskPermanent opportunity Hybrid role: 3 days per week in the office (St Albans)Salary up to £120,000 Up to 20% bonus, 28 days holiday + Bank Holiday, 6% employer pension contribution, wellbeing programme and more.Modern office space, free breakfast, discounted parking