French and Italian speaking Customer Service Executive
11 hours ago
South Ruislip
French & Italian Speaking Customer Service Executive Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a week Salary: £30,000 - £32,000 per annum (depending on experience) Start Date: July/August 2026 About the company Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent French and Italian speaking Customer Service Administrator to join their friendly and supportive international team. This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international business. The role As a French and Italian Speaking Customer Service Administrator, you will provide comprehensive B2B customer support to clients, agents and distributors across French and Italian speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities. Key Responsibilities • Processing and managing customer orders accurately and efficiently, • Responding to customer enquiries and providing effective solutions, • Handling customer complaints in a professional and timely manner, • Liaising with courier and freight companies regarding shipments and deliveries, • Monitoring export operations and ensuring service standards are maintained within your assigned territories, • Supporting the Export Sales Team across additional markets and languages when required, • Maintaining strong relationships with customers, agents, and distributors Skills / Experience needed • Fluent spoken and written French and Italian (both languages are essential), • Previous experience within customer service, administration or a similar support role, • Excellent communication and interpersonal skills, • Strong organisational abilities and attention to detail, • The ability to manage multiple priorities and work effectively under pressure, • A proactive approach and the ability to work both independently and as part of a team Benefits • Salary of £30,000 - £32,000 per annum, • 22 days annual leave plus bank holidays, • Pension scheme, • Life assurance, • Incredible staff discount of up to 60% on luxury products, • Opportunity to work from home one day per week following successful completion of training, • Friendly, supportive team environment with excellent management support Working Hours 8.00 - 16.00 or 9.00 to 17.00 with an hour for lunch If you are fluent in both French and Italian and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat