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Accounts Payable Team Member - Wigan (Hybrid) – £26,436.80 per annum plus great benefits Full-time – 40 hours per week • Have you worked in an office environment, or within accounts or finance?, • Do you have a positive attitude to learning and enjoy working in a fast-paced environment?, • Do you have strong Excel skills with a keen eye for detail? If so, ArrowXL is looking for an Accounts Payable Team Member to join our finance team, based at our Wigan office. You’ll be empowered to make a real impact within a collaborative and supportive environment. This position would suit someone with experience in accounts payable and/or accounts receivable, ideally gained in a fast-paced, client-facing business. You will be fully responsible for the timely and accurate processing of transactional ledger entries for payables, alongside some involvement in receivables and cash management activities. Working closely with the Transaction Processing Manager and the wider finance team, you will also support the company’s ongoing change programme and planned growth. Proven experience is an essential requirement for this role, along with excellent attention to detail, strong interpersonal skills, and a confident, hardworking approach. If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out to — or apply today! What will the role involve? • Process all accounts payable transactions and act as a key point of contact for suppliers and expense claimants., • Reconcile supplier statements, ensuring balances agree to invoices, purchase orders, and the ledger., • Review open purchase orders and ensure all costs are accurately accounted for., • Process supplier payments through the banking system when required, in line with controls and deadlines., • Review, and investigate the weekly aged creditors report, taking corrective action on aged balances., • Work with the business to onboard new suppliers in accordance with company procedures., • Contribute to the delivery and ongoing effectiveness of financial controls to protect the financial integrity of the business., • Support the implementation of new systems and finance process changes in collaboration with the finance team, ensuring a controlled approach and adherence to deadlines., • Manage own workload effectively, support colleagues within the team, and assist with ad hoc projects as requested by the Head of Transaction Processing or Head of Finance. What are we looking for? • Excel skills are essential, including functions such as SUMIF, VLOOKUP, and Pivot Tables, with the ability to analyse and manipulate large data sets., • Experience of Oracle Cloud is advantageous., • Strong analytical capability combined with effective time management and the ability to meet deadlines., • Confident, clear, and constructive communicator with strong written and verbal skills, able to engage effectively with internal and external stakeholders at all levels., • Proactive and self-motivated, demonstrating initiative to drive improvements and add value., • Resilient and adaptable, able to cope effectively with a fast-paced and changing environment. What’s in it for you? What are the benefits? At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of an organisation that values collaboration, innovation, and personal growth. Some of the benefits of working with us include: • Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service, • Competitive Pension Plan options – Plus company contributions, • Life Insurance – Company funded 2x basic salary life cover from day one, • Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills, • Employee Assistance Programme – Free 24/7 confidential wellbeing support, • Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies, • Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios, • Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts, • Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme, • Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition, • CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition, • Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts, • Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

Service Delivery Advisor – Wigan Part-time hours available, Monday to Saturday. The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership. The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities. This role profile is an overview of the remit of your job role, responsibilities, and accountabilities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below. If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out to — or apply today! What will the role involve? Service Delivery and Contact Handling • Manage inbound contact via phone, live chat, social channels, CRM cases and email, • Make outbound contact where required to resolve enquiries, provide updates, or prevent escalation, • Take end-to-end ownership of enquiries through to resolution, • Ensure accurate and timely updates within CRM systems, • Log, manage and update cases within CRM system, • Investigate order progress, exceptions, or service-related queries, • Liaise with internal teams where required to achieve resolution, • Complete ad hoc administrative tasks aligned with service delivery, • Support process updates, data accuracy, and documentation requirements, • Contribute to maintaining accurate records and system integrity, • Adhere to defined service standards, SLA’s and quality expectations, • Identify repeat issues or process gaps and escalate improvement opportunities, • Participate in training, cross-skilling, and knowledge sharing initiatives, • Experience in a service-focused or contact centre environment, • Ability to manage multi-channel communications confidently, including both inbound and outbound, • Strong written communication skills with the ability to produce clear, concise and professional responses, • Professional and confident telephone manner, • Ability to handle sensitive or escalated conversations calmly and respectfully, • Good problem-solving skills with a structured approach to investigation, • Good organisational and time management skills, • Comfortable adapting to new systems, processes and technology, • Ability to manage multiple priorities in a fast-paced environment, • Delivers a consistently polite, professional, and empathetic service experience, • Communicates clearly and respectfully across all channels, • Demonstrates patience and active listening, particularly in complex or sensitive interactions, • Maintains composure under pressure and during high-demand periods, • Adapts positively to change and supports new ways of working, • Works collaboratively and shares knowledge openly, • Maintains high standards of accuracy and attention to detail, • Acts with integrity and accountability at all times, • Represents the organisation professionally in all client and customer interactions Some of the benefits of working with us include: • Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service, • Competitive Pension Plan options – Plus company contributions, • Life Insurance – Company funded 2x basic salary life cover from day one, • Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills, • Employee Assistance Programme – Free 24/7 confidential wellbeing support, • Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies, • Staff Discount at ___ (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items), • Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios, • Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts, • Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme, • Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition, • CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition, • Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts, • Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings