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  • Property Manager
    Property Manager
    3 days ago
    £30000–£40000 yearly
    Full-time
    Harrow

    An exciting opportunity has arisen within our Block Management Department for an experienced IRPM Block Manager to join our friendly vibrant and boutique agency. Rather than just being “another Block Manager” filling a position in a large corporate company, here you are encouraged to bring new ideas to the table and have a real influence on how the department develops and grows. Our Block Managers possess excellent customer service skills, solid industry knowledge and strong problem-solving skills. They are also hardworking and organised professionals, with a calm, strategic, flexible approach to client management. The successful candidate will need to have 2 years’ experience in the Block Management Industry, either as a Block Manager or an Assistant Block Manager looking to take the next step. Alternatively, we are willing to train applicants with first class honours in surveying, real estate/housing management or similar RICS accredited disciplines. Trainee applicants will be offered on the job training and be required to complete the TPI Level 2 Leasehold Management Course within the first year of your employment with us. Key responsibilities: • Day to Day Block Management: proactively develop service levels across the portfolio to exceed client expectations, advising client of management set-up, • Planning cyclical maintenance, managing reactive works and monitoring contractors. Ensure only approved contractors are instructed. Regularly monitor service delivery of contractors., • Meeting service level KPIs including maintenance repairs, sales packs, email/letter responses, etc., • Demonstrating and applying an understanding of all service agreements in place within your portfolio including legislation and codes of practice., • Being able to read and understand leases; keeping up to date with legislation and demonstrate an awareness of approaching changes and major case law. Pre-empt legislative issues which may affect the properties under your control ensuring that team members share the knowledge, • Carry out thorough quarterly site inspections across portfolio and send timely reports to block directors, • Organising, attending and chairing AGMs including sending the relevant notices and preparation, • Working with accounts department to prepare budgets, service charges demands and ground rents including reconciliations and timely chasing of arrears, • Liaison with accountants for production of blocks accounts, ensuring timely submissions to CH and HMRC, • Carrying out statutory consultation procedures ensuring guidelines are met, • Liaising with Insurance Brokers to ensure any claims are dealt with in a timely manner, • Liaising with leaseholders and block directors, ensuring they are kept updated on matters and notes are on the system. Demonstrating tact and diplomacy in handling sensitive matters, • Updating leaseholder and tenant information, ensuring data is accurate on the system, • Remaining compliant with data protection governance and confidentiality, • Introduce innovative ways to improve what we do and to anticipate and alleviate potential problems. Working with management to put measures in place to prevent problems recurring, • Attending out of hours emergency calls on rotation, • Reviewing record keeping procedures, ensuring the database is updated and accurate, • Attend regular team meetings and provide monthly department reports, • Mentoring junior colleagues and ensuring your direct reports are working to required standards.

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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    10 days ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Interior Designer
    Interior Designer
    2 months ago
    £42000–£45000 yearly
    Full-time
    Barking

    As an Senior Interior Designer / Project Lead need to do *Lead and manage interior design projects from concept to completion, ensuring delivery within agreed scope, budget, and programme. *Develop design concepts, space planning, layouts, FF&E selections, and detailed interior schemes for hospitality, commercial, and residential projects. *Prepare and oversee technical drawings, specifications, schedules, and design documentation in line with UK building regulations and industry standards. *Coordinate and manage multidisciplinary consultants, including architects, M&E engineers, structural engineers, lighting designers, and contractors. *Act as project lead, conducting site visits, monitoring progress, resolving design and technical issues, and ensuring quality control during construction. Liaise directly with clients and stakeholders, presenting design proposals, managing approvals, and incorporating feedback throughout project stages. *Manage procurement processes, supplier coordination, and installation of finishes, furniture, lighting, and fittings. *Ensure compliance with health & safety regulations, planning requirements, and statutory approvals. *Use advanced design and visualisation tools such as 3ds Max, AutoCAD, and Adobe Creative Suite to produce high-quality drawings and presentations. *Mentor and support junior designers, reviewing work outputs and providing technical and creative guidance. *Monitor project costs and timelines, assisting with budget control, value engineering, and risk management. *Deliver projects that align with brand identity, sustainability goals, and client brief requirements.

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  • Qualified Accountant
    Qualified Accountant
    2 months ago
    £60000–£62000 yearly
    Full-time
    London

    Job Summary We are seeking a detail-oriented and experienced Accountant to join our financial team. The successful candidate will be responsible for managing financial records, preparing reports, and ensuring compliance with relevant regulations. This role offers an excellent opportunity to utilise your expertise in various accounting software and financial management practices within a dynamic organisation. The ideal applicant will possess strong analytical skills, proficiency in accounting tools such as QuickBooks, Sage, Xero, and PeopleSoft, and a commitment to accuracy and confidentiality. Responsibilities Prepare and maintain accurate financial statements and reports using accounting software including QuickBooks, Xero, Sage, and PeopleSoft Manage accounts payable and receivable processes efficiently Reconcile bank statements and ensure the integrity of financial data Assist with budgeting, forecasting, and financial planning activities Support month-end and year-end closing procedures Ensure compliance with statutory requirements and internal policies Provide mentorship to junior team members and support training initiatives in financial management practices Collaborate with external auditors during audits and provide necessary documentation Monitor cash flow and assist in financial risk assessments Maintain organised records of all financial transactions for audit purposes Qualifications Proven experience as an Accountant or in a similar role within the financial services sector Proficiency with accounting software such as QuickBooks, Sage, Xero, PeopleSoft, or equivalent systems Strong understanding of financial management principles and accounting standards Excellent organisational skills with attention to detail Ability to analyse complex financial data accurately Experience in mentoring or supporting team members is desirable Relevant professional qualifications (e.g., ACCA, CIMA) are preferred but not essential Strong communication skills and the ability to work independently as well as part of a team

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