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Client Liaison Manager - Heath Hayes Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Client Liaison Manager at Abbey Court Care Home in Cannock. If this sounds like the place for you, we'd love to hear from you! ABOUT THE ROLE Your focus as Client Liaison Manager will be to manage the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue.Other responsibilities will include: Ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards.Assisting in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.Managing and keeping up to date the information on the pipeline of potential members, and when they are likely to become residents to maximise revenue.Developing new contacts and maintain regular and close contacts with all key care influences. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have a full UK and clean driving license Be able to negotiate with skill and expertise.Possess effective interpersonal skills and professional telephone manner.Be able to prioritise your own workload.Ideally have a background in a previous sales position. ABOUT AVERY At Avery, we're not just one of the UK's largest providers of luxury elderly care homes - we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require:A DBS Disclosure check, the cost of which will be met by Avery Healthcare.Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

We have a great opportunity for a Product & Performance manager to play a key role in supporting the commercial performance of our portfolio of brands by using sales analysis, effective forecasting, and innovative range building. You will work closely with various teams, including Design, Marketing, Finance, and Sales, to ensure the successful management of our product portfolio. This is a hybrid role which could be based at our London or Loughborough office. About Us Sanderson Design Group is an international luxury interior furnishings company, home to iconic British design brands including Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, and Scion. With over 160 years of heritage, we are proud to bring the beautiful into people’s homes and lives. Responsibilities • Produce analysis, lessons learnt & market research presentations for stage gate sign offs and brand performance reviews with Directors supporting business decisions and brand strategy., • Set up and manage all range plans with assistance from the Product & Performance Lead., • Review and identify brand product sales and profit trends, best & worst sellers and collection & design performance., • Work closely with Design team on managing critical paths and handing over new collections to the trading team in a timely manner and complete., • Assist the Product & Performance Lead in the creation of seasonal budgets and review targets for SKU count, product mix, sales & intake margin. Contributing to Return-on-investment plans., • Focus on growing sales per SKU & ensuring this is in line with business expectation. Ensuring all new product & collections are within the product plan., • Provide analysis to enable pricing architecture to be developed and maintained. Wider market insight into the competitors pricing, positioning, design & trend. Using key basket products as a benchmark., • Forecasting product level sales and initial buys per collection. Key go to for design & marketing for line level performance and development., • Develop detailed range plans with appropriate product phasing to ensure availability is maximised and to minimise terminal stock., • Work closely with the Design & Marketing team to derive accurate initial order quantities, key sales drivers and colourways per SKU., • Ensure line detail accurately captured on ROIs for future new collection financial sales reporting., • Supporting our Digital Trading team on product insights/performance for our D2C websites., • Support in Product Development, creating and managing design briefs, target costs., • Focus on intake margin optimisation for new product., • Updating KPI dashboard and Qlicksense app with relevant new collection information distributed to the business. Process Management • Ensure that all processes are executed in an efficient and speedy manner., • Implement the most efficient work practices, aiming for zero errors, nil waste, no double handling, through regularly reviewing current process and scenarios, highlighting any areas of concern, suggesting improvements where necessary., • Reduce level of manual intervention by leveraging existing applications to automate routine activities., • Constantly aiming for the highest standards of quality and efficiency through a thorough understanding of the industry, latest technical requirements and process review., • Ensure all data is maintained and accurate in the systems utilised by the company., • Assess performance constantly identifying and sharing success factors, identifying bottlenecks, execute root cause analysis, propose improvements. Measures of success • Achieve total sales, sales per SKU, profit, and intake margin targets., • Supporting planning brand collections, providing strategy proposals where appropriate., • Delivering collection analysis with recommendations and sharing this knowledge with the wider team., • Building an understanding of the overall business, our end consumers and departmental performance down to line detail and Experience & Skills • Experience working within a merchandising team within the retail industry., • Strong numerical, analytical and interpretive skills., • Advanced working knowledge of MS Excel including complex formulas., • A logical and analytical approach to work with a strong attention to detail, • The ability to relate to the product and understand the Sanderson Design Group and End Consumers., • Strong organisational skills and an ability to think strategically., • Excellent written and spoken communication skills., • Strong stakeholder management skills across a matrix team, • Customer centric mindset and understanding of the customer journey, • Continuous improvement mindset - open to new ways of working and adopting best practice to drive results, • Commercial awareness of how our business operates and an understanding of our peers, commercial drivers and financial variables related to the role.

As a Brand Licensing and Partnership Coordinator you will work across the team to ensure that we can manage and support licensees and partners, a critical growth area for our business. Through co-ordinating enquiries, working closely with Marketing, Design & Sales teams you will ensure that licensing initiatives are supported and are connected to the core business. About Us: Sanderson Design Group plc is a luxury interior design house, home to six iconic brands with over 165 years of history: Sanderson, Morris & Co., Harlequin, Zoffany. Our portfolio spans fabric, wallpaper, and paint, with manufacturing capabilities through Anstey and Standfast & Barracks. Our purpose is to ‘bring the beautiful into people’s homes and lives’ and we are the proud owner of one of Europe’s largest design archives, with over 75,000 historical documents and artworks. We also have a growing international licensing programme which supports our strategic global expansion. Responsibilities: • Take ownership of a broad range of administrative and organisational responsibilities, playing a pivotal role in maintaining the seamless and efficient operation of this dynamic department. Your proactive approach will help ensure processes run smoothly and support the wider team in achieving its goals., • Provide essential support to the licensing and partnerships team by managing commercial tasks such as facilitating NDAs, drafting bespoke agreements, and verifying royalty statements for product accuracy., • Serve as the primary point of contact for all general enquiries within the department, offering prompt, professional, and knowledgeable assistance to both internal and external stakeholders, thereby ensuring clear communication and positive experiences., • Curate and compile engaging licensing highlights and newsletters for internal communications, keeping colleagues informed and inspired by sharing successes, innovations, and key developments within the licensing programme., • Actively contribute to the planning and administration of events, ensuring that every detail is considered and executed to the highest standard., • Undertake research and provide support in identifying new licensing partners and opportunities, helping to drive business growth by staying ahead of market trends and expanding our network of collaborators., • Assist in preparing impactful presentation materials and comprehensive information packs for pitches, brand initiatives, and departmental purposes, ensuring our messaging is clear, persuasive, and tailored to the audience., • Take responsibility for project managing and coordinating a select group of licensees, fostering effective collaboration and delivering successful outcomes for both Sanderson Design Group and its partners. Skills and Experience Required: We’re looking for someone who enjoys working in a team and closely with a number of internal and external stakeholders. In addition, our ideal candidate would: • Demonstrate strong organisational skills and consistently meets tight deadlines through effective planning and execution., • Pride themselves on their high attention to detail., • Display confidence in computer skills including, Microsoft Office, Outlook, Word, Excel and PowerPoint, • Show a ‘Can do’ attitude, • Have proven experience of prioritising work-load and using initiative, • Share an interest in the industry and our brands Previous licensing experience would be an advantage. Qualifications Required: Degree or equivalent level qualification Values & Behaviours: • Intrepid: Proactively seek solutions, make thoughtful decisions quickly and step forward with confidence., • Imaginative: Be resourceful, be curious, share knowledge and work inclusively with others to drive creativity and innovation, • Respectful: Positive communication and collaboration

Lead with elegance. Curate calm. Redefine wellbeing. At Hotel Indigo & K West Spa Shepherds Bush , our Spa sits at the heart of a hotel defined by individuality, creativity and neighbourhood energy. We are seeking an experienced and driven Director of Spa & Wellbeing to shape and lead one of Londons most distinctive urban wellbeing destinations. This is a rare opportunity for a commercially minded hospitality leader with a genuine passion for holistic guest experience to create a spa that balances performance with purpose, ritual with innovation, and luxury with local character. If you have the ambition to build one of Londons most compelling urban retreats, wed love to hear your story. Whats Our Story? Set in the heart of Shepherds Bush, our hotel draws on the character and rhythm of the neighbourhood to create something distinctively vibrant yet effortlessly comfortable. Within this setting, our Spa & Wellbeingoffering provides a refined urban retreat, combining immersive thermal experiences, bespoke treatments and thoughtfully curated spaces designed for restoration, connection and escape. Heres what you can look forward to as our Director of Spa & Wellbeing: Annual salary: £65,000 Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Private medical insurance access Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing Career development programmes and training opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery. Owning the end-to end wellbeing journey, from arrival through thermal experiences, treatments, relaxation, and departure; embedding signature rituals that define the Spa experience. Overseeing the safe and effective operation of all thermal, hydro and fitness facilities, including water quality, compliance, preventative maintenance and optimal guest flow. Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards. Curating distinctive spa, retail and relaxation concepts, including private Garden Suite experiences, lifestyle retail, and wellbeing food and drink offerings that enhance guest experience and engagement. Integrating spa, fitness and recovery into a cohesive wellbeing proposition for both hotel guests and local members. Collaborating with marketing and PR teams to build partnerships, wellness activations and community engagement aligned with the Hotel Indigo neighbourhood story. Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards. Whats Your Story? Proven leadership experience as a Spa Manager or Director within a luxury, lifestyle or destination wellness environment. Preopening experience a distinct advantage. A recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC, NVQ or equivalent) supported by strong knowledge of treatments, premium skincare and evolving wellbeing trends. Commercial astute, with a track record of driving revenue performance across treatments, memberships and retail through KPI management and strategic planning. Experience in operating thermal or wet leisure spa environments, with a strong understanding of health, safety and water hygiene compliance. Strong leadership and coaching ability, capable of building high-performing teams and a culture of excellence, accountability and care. Experience developing destination spa concepts, wellness programming and partnerships that attract both hotel guests and local members. Confident using spa management and booking systems, with strong operational oversight and attention to detail Excellent knowledge of spa treatments, wellness trends, premium skincare, and guest experience design Emotionally intelligent, calm under pressure, and naturally polished in guest and stakeholder interactions. As Director of Spa & Wellbeing , you will set the tone for one of Londons most distinctive new urban spa destinations. Your influence will extend from the treatment rooms to the team culture, from commercial performance to the serenity each guest experiences from the moment they arrive. If you are ready to build such to shape and lead this experience at the Hotel Indigo & K West Spa Shepherds Bush, we look forward to your application. All applicants must hold existing rights to work in the UK. TPBN1_UKCT