28 Best maintenance operative Jobs in Ilkeston (April 2025)

As an IT Support Technician, you will be the first point of contact for our customers seeking technical assistance. You will provide support, troubleshoot issues, and ensure our clients’ systems and networks run smoothly. Your role is critical in maintaining our reputation for reliability and excellent customer service. Key Responsibilities Provide first-level support to end-users on various technical issues and problems relating to hardware, software, and peripherals. Diagnose and resolve technical hardware and software issues. Perform hardware and software installations, configurations, and updates. Manage user accounts, permissions, and access rights. Monitor and maintain computer systems and networks. Log and track all support requests, issues, and resolutions using our ticketing system. Assist in the creation and maintenance of documentation for IT procedures, policies, and manuals. Conduct remote troubleshooting and provide clear, step-by-step technical instructions. Work closely with other IT team members and departments to ensure seamless support and communication. Maintain a high level of customer service, professionalism, and confidentiality. Qualifications Proven experience as an IT Support Technician or similar role. Excellent understanding of computer systems, mobile devices, and other tech products. Experience with various operating systems, including Windows, macOS, and Linux. Familiarity with remote desktop applications and help desk software. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Outstanding organizational and multitasking abilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

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RS informatics

IT Support Technician

We are looking for a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support to end-users, troubleshooting problems, and maintaining IT systems and infrastructure for our clients. Responsibilities: Provide technical support to end-users, including troubleshooting problems related to hardware, software, and network infrastructure. Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and mobile devices. Perform routine maintenance tasks, such as backup and recovery procedures, system upgrades, and patches. Ensure that IT systems and infrastructure are secure, reliable, and perform optimally. Monitor and troubleshoot system performance, diagnose problems, and recommend solutions. Develop and maintain technical documentation, including system configurations, processes, and procedures. Collaborate with other technical teams and stakeholders to ensure that systems and infrastructure are integrated and functioning correctly. Requirements: Bachelor's degree in computer science, information technology, or related field. At least 2-3 years of experience in IT technical support or related field. In-depth knowledge of hardware and software components, including desktops, laptops, printers, and mobile devices. Experience with operating systems such as Windows, macOS, and Linux. Industry certifications, such as CompTIA A+ or Network+, are preferred. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills, with the ability to work collaboratively with other technical teams and stakeholders. Ability to work independently and manage multiple priorities in a fast-paced environment.

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