Mandarin Speaking Residential Property Manager
10 days ago
City of London
My client is seeking an experienced Mandarin Speaking Residential Property Manager to oversee the endtoend management of a designated property portfolio. The role requires strong operational control, excellent communication skills, and a proactive, solutions driven approach to ensure high landlord satisfaction, smooth tenancy cycles, and full regulatory compliance. You will act as the primary liaison for landlords, tenants, contractors, and block management teams, ensuring all maintenance, tenancy, and compliance processes are executed to a high professional standard. Mandarin Speaking Property Manager Location: London Office Employment Type: Permanent, Full-Time Sector: Residential Property Management Language: English and Mandarin Salary: £25,000 Key Responsibilities Maintenance Management (Training and support provided where required) • Oversee all maintenance activity using Fixflo, managing the complete workflow from tenant triage through to quotation, contractor instruction, invoice approval, and final signoff., • Ensure maintenance tasks are prioritised effectively, with consistent communication provided to both landlords and tenants., • Respond promptly to urgent issues such as leaks, heating failures, and electrical outages., • Liaise with Block Management teams to resolve communal or building related matters efficiently., • Manage the full tenancy lifecycle, including:, • Renewal negotiations and drafting of renewal documentation., • Moveout coordination, including checkout appointments and utility readings., • Organising and supervising void works, refurbishments, and property preparation for reletting., • Prepare and submit TDS dispute evidence, deduction summaries, and checkout reports., • Ensure all properties maintain UpToDate safety and compliance documentation (EICR, Gas Safety, EPC, etc.)., • Monitor and follow up on rent arrears, working collaboratively with tenants and Finance., • Process and track insurance claims, providing all required evidence and documentation., • Serve as the primary point of contact for landlords and tenants throughout the tenancy., • Provide timely updates, detailed inspection reports, and professional advice to landlords., • Maintain high standards of customer service and uphold the company's service oriented values. Skills & Experience Required Essential Requirements • Proven experience in UK residential property management., • Proficiency in Fixflo and property CRM/management systems., • Strong knowledge of AST legislation, TDS processes, and UK safety compliance requirements., • Excellent communication and negotiation skills, with a results driven, closure focused work style., • Experience managing a portfolio of residential properties within a fast paced environment., • Strong contractor management experience and an understanding of property maintenance standards., • Prior experience preparing TDS evidence bundles or managing disputes., • Confidence working autonomously with strong organisational and prioritisation skills.