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We are looking for an Account Specialist to join our growing Student Support team in Manchester. In this role, you will act as the central point of contact for higher education institutions, funding bodies and specialist support workers to ensure students receive the tailored support they need to succeed. \n Key Responsibilities \n\n • Stakeholder & Account Management: Build and maintain trusted relationships across a diverse group of stakeholders, including university teams, funding bodies, local authorities, and students.\n, • Service Delivery & Placement: Match and schedule qualified specialist support workers to students based on individual requirements, funding approvals, and educational outcomes.\n, • Day-to-Day Operations & Admin: Manage a high-volume caseload efficiently, handling incoming and outgoing communications, maintaining accurate records, and evidencing support delivery.\n, • Client Retention & Account Growth: Act as the primary point of contact for key accounts, ensuring service levels are consistently met and identifying opportunities to maximise client satisfaction and performance.\n, • Problem-Solving & Query Resolution: Address day-to-day operational challenges, handle complex queries from candidates or university partners with empathy and professionalism, and resolve urgent support requests quickly.\n, • Operational Targets: Work towards key operational and performance targets within a coperative, supportive team environment.\n\n What We Are Looking For \n\n • Proven Customer Service or Account Management Experience: A background in recruitment, education coordination, or busy operational customer service would be advantageous\n, • Strong Stakeholder Communication: Comfortable and confident communicating across multiple levels-from students and parents to university leaders and funding bodies.\n, • Exceptional Organisational Skills: Able to manage a caseload, prioritise competing deadlines, and maintain close attention to detail.\n, • Empathy & Soft Skills: A consultative approach with genuine care for delivering positive educational outcomes.\n, • Commercial Mindset: An understanding of the importance of meeting deadlines, adhering to processes, and delivering service excellence to achieve commercial goals.\n\n What We Offer \n\n • Competitive basic salary + uncapped commission structure\n, • Central Manchester office location with great transport links and a vibrant, co-operative culture\n, • Comprehensive onboarding scheme and ongoing career development pathways\n, • Flexible benefits package (including enhanced pension scheme, holiday buying scheme, private medical options, and employee share schemes)\n\n \n How to Apply \n Apply today or get in touch with our internal talent acquisition team directly. \n We are an inclusive employer committed to equality and diversity. If you require any reasonable adjustments during the recruitment process, please let us know. \n \n Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on

Location: On-site at Manchester Campus \n \n Salary: £30,000-33,000 \n \n Hours: Full Time 37.5 hours per week which includes regular Friday evenings and Saturday daytime hours. Final work patterns to be confirmed. \n \n Department: Student Services \n \n Reporting to: Head of Student Experience as Line Manager Please note: This role operates within a Matrix Management system, where functional managers will be the Leads/Managers for Engagement, Finance, and Health & Wellbeing. \n \n Responsible for: Officers within the Manchester Student Services Department Please note: Under the Matrix Management system, you will act as the line manager, while Functional Leads/Managers from Engagement, Finance, and Health & Wellbeing will provide guidance on activities within their respective areas. \n \n About us \n Victoria College of Arts and Design provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, VCAD's outstanding facilities, or our network of industry connections, Victoria College of Arts and Design is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers. \n \n Position Overview: \n VCAD is seeking a Student Services Lead Officer to join our Manchester. \n The successful candidate will lead the student services activities providing high-quality support to our students throughout their academic journey. The role requires an individual with excellent leadership, communication and organisational skills, who can work effectively in a fast-paced environment. In close collaboration with the Head of Student Experience and Outcomes, the role holder will ensure that our student services continually evolve to meet student needs and maintain the highest standards of care and professionalism. Additionally, the role holder will remotely oversee teams based in Manchester and Leeds, with occasional visits to these campuses. \n Responsibilities: \n · Lead, motivate and develop the officers within the Student Services Department to ensure the delivery of exceptional, student-centred services. \n · Coordinate the daily operations of the Student Services Department to ensure efficient service delivery. \n · Design and implement communication strategies to keep students informed about key updates, term dates and events. \n · Provide support and guidance to team members in complex cases and ensure issues are escalated appropriately. \n · Ensure adherence to confidentiality and information disclosure regulations, keeping staff informed and compliant. \n · Act as the primary advisor for the officers within the Student Services department, providing ongoing guidance and support. \n · Manage student inquiries, complaints and feedback, ensuring timely and effective resolution. \n · Oversee the enhancement and continuous improvement of Manchester student services department systems and processes, driving service efficiency. \n · Support the organisation and delivery of student inductions and community building events. \n · Collaborate with various teams to address student concerns, including Academics and IT. \n · Conduct performance reviews and provide professional development opportunities for the Student Services Officer. \n · Ensure compliance with Prevent, Code of Conduct and other safeguarding policies. \n · Travel to other campuses to participate in formal institutional events, inductions, and staff training (travel expenses covered). \n · Maintain accurate platform(s) for all matters related to student services. \n · Maintain up-to-date records in student databases, ensuring confidentiality and regulatory compliance. \n · Be flexible with working hours, accommodating occasional weekend and evening courses. \n · Act as a subject matter expert for student services at VCAD. \n · Provide support for any other associated duties as requested by the Head of Student Experience and Outcomes or the Directors of VCAD. \n \n Requirements: \n Essential / Desirable: (E) (D) \n (where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the responsibilities of this role to an excellent standard) \n · Bachelor’s degree in a relevant field, or equivalent professional experience. (E) \n · Demonstrated experience managing and mentoring a team, with the ability to lead across multiple locations. (E) \n · Strong understanding of higher education student services and systems, including data management. (D) \n · Experience providing advice to students and applicants. (D) \n · Excellent customer service and communication skills, with the ability to build strong relationships. (E) \n · Ability to manage competing priorities in a fast-paced environment, with strong time management skills. (E) \n · Flexibility to work evenings and weekends when needed. (E) \n · Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel and familiarity with student management systems. (E) \n · Commitment to upholding the values and policies of VCAD and partner universities. (E) \n Leadership Competencies: \n · Empathetic Leadership: Ability to lead with empathy and understanding. \n · Strategic Thinking: Capable of developing and executing strategies to enhance student engagement. \n · Adaptability: Flexible approach to evolving student needs and institutional priorities. \n \n Benefits: \n\n • Annual leave (7.2 weeks)\n, • Workplace pension scheme.\n, • Company Sick Pay.\n, • Statutory maternity and paternity pay.\n, • Employee Assistance Programme (HA Wisdom Wellbeing)\n, • Virtual GP access (Livi)\n, • 'Speak Up Service' - confidential support service to report any workplace concerns\n, • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)\n, • Specialist menopause support, including online CBT (Wisdom)\n, • Financial, legal and medical advice services provided (Wisdom)\n, • Life & Leadership coaching (Wisdom)\n, • Financial coaching (MUNNY)\n, • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)\n, • Career development and training opportunities.\n, • Training and self-development opportunities.\n\n \n If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply. \n \n Join our team at Victoria College of Arts and Design and help make a positive impact on the lives and futures of our students.

Job Title: Student Finance Officer \n Company: Victoria College of Arts and Design \n Location: On-site at Arthur House, Chorlton street, Manchester, M1 3FH \n Salary: £26,450- £27,000 PA \n Hours: Full Time: 9am – 5pm, Monday-Friday Occasional weekend and evening work required. \n \n Department: Registry Services \n Reporting to: Student Finance Lead \n \n About us \n Victoria College of Arts and Design (VCAD) provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, our outstanding facilities, or our network of industry connections, Victoria College of Arts and Design is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers. \n \n Position Overview: \n VCAD is seeking a Student Finance Officer to join our Manchester Campus. The successful candidate will provide high-quality student finance support to our students throughout their academic journey. The role requires an individual with excellent communication and organisational skills and the ability to work effectively in a fast-paced environment. The role holder is responsible for providing students with guidance and support regarding their financial aid, with a primary focus on Student Finance England applications. \n \n Responsibilities: \n The key responsibilities of the position of Student Finance Officer include: \n\n • Support in the delivery of all student finance related activities.\n, • Provide comprehensive guidance to students on their financial aid options, particularly with Student Finance England applications.\n, • Provide professional advice and information to current and prospective students.\n, • Process eligibility declarations after student interviews and maintain accurate records.\n, • Stay updated with student finance regulations.\n, • Support the development and enhancement of Student Finance systems and processes.\n, • Advise on tuition fees, payments, registration, funds, and bursaries\n, • Collaborate with departments like Registry, Admissions and Student Support for efficient financial processing and timely confirmation of student attendance.\n, • Signpost and refer students to appropriate services within and outside the University.\n, • Serve as the main point of contact between the university and its partner institutions regarding student finance, ensuring effective communication and coordination.\n, • Participate in student inductions, preparing materials to simplify the finance process and explaining financial aid options.\n, • Handle student finance enquiries on campus, by phone and via email.\n, • Ensure accurate and timely processing of all communications and documentation related to student finance.\n, • Provide support for any other associated duties as requested by the Student Finance Lead or Head of Student Experience and Outcomes.\n\n \n Requirements: \n Essential / Desirable: (E) (D) \n (where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the responsibilities of this role to an excellent standard) \n\n • Bachelor’s degree in a relevant field, or equivalent professional experience. (D)\n, • Experience in student or academic administration within higher education. (D)\n, • Excellent customer service and communication skills, with the ability to build strong relationships. (E)\n, • Strong organisational and time-management skills, with the ability to manage competing demands. (E)\n, • Experience working under pressure and managing priorities. (E)\n, • Experience providing advice to students and applicants. (E)\n, • Excellent interpersonal skills and effective communication abilities. (E)\n, • High degree of accuracy and attention to detail. (E)\n, • Flexibility to work occasional evenings and weekends. (E)\n, • Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel, and familiarity with student management systems. (E)\n, • Commitment to upholding the values and policies of VCAD and partner universities. (E)\n\n \n Benefits: \n\n • Annual leave (7.2 weeks)\n, • Workplace pension scheme.\n, • Company Sick Pay.\n, • Statutory maternity and paternity pay.\n, • Employee Assistance Programme (HA Wisdom Wellbeing)\n, • Virtual GP access (Livi)\n, • 'Speak Up Service' - confidential support service to report any workplace concerns\n, • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)\n, • Specialist menopause support, including online CBT (Wisdom)\n, • Financial, legal and medical advice services provided (Wisdom)\n, • Life & Leadership coaching (Wisdom)\n, • Financial coaching (MUNNY)\n, • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)\n, • Career development and training opportunities.\n, • Training and self-development opportunities.\n\n \n If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply. \n \n Join our team at Victoria College of Arts and Design and help make a positive impact on the lives of our students. \n

Job Title: Associate Lecturer/Lecturer in Business Management \n Location: On-site, Manchester, United Kingdom \n Working Hours: Full time, 9am-5pm, Monday - Friday (with weekend and evening flexibility if required) \n Full Right to Work in the UK is required. \n \n Job overview: \n You will contribute to the delivery of various full-time programmes which are developed in partnership with renowned institutions such as Canterbury Christ Church University, Bath Spa University, St Mary's University Twickenham London, and others. \n \n As an Associate Lecturer, you will play a fundamental role in delivering high-quality teaching and learning experiences within your subject area. Your duties will include: \n \n • Providing high-quality teaching and learning across various programmes within a Higher Education setting, focusing on foundational aspects of your subject. \n • As associate lecturer you will also be required to go through training and shadowing of other lecturers \n • Collaborating with colleagues to contribute actively to the development and continual improvement of courses. \n • Participating in the creation of module-specific Scheme of Work and developing relevant module materials. \n • Delivering subject-specific sessions in alignment with learning outcomes and syllabuses. \n • Deploying assessments appropriately as outlined by the assessment team and providing timely formative feedback to students. \n • Ensuring compliance with Programme Specifications of respective Awarding Bodies and Universities. \n • Producing module/unit reports and contributing to the School’s Research Department. \n • Demonstrating effective communication with students from diverse backgrounds. \n \n As a Lecturer, your duties will include: \n \n • Provide high-quality teaching and learning across a range of programs within a Higher Education setting, particularly Foundation year. \n • Tutor students, offering appropriate support to enable them to achieve their goals and progress to positive destinations. \n • Contribute to the development and continual improvement of courses, coordinating effectively with both staff and students. \n • Contribute to the production of module/unit-specific Scheme of Work. \n • Develop module materials for each of the modules being undertaken. \n • Provide/Deliver/Facilitate subject-specific sessions in line with the Learning Outcomes and syllabuses of modules. \n • Deploy assessments appropriately as set out by the assessment team. \n • Set out measures to understand the learning needs of students on their modules. \n • Support students with timely formative feedback to the extent prescribed by each of the program specifications. \n • Mark and provide summative feedback within the prescribed deadline published by the Assessment Team. \n • Ensure that all expectations of the Programme Specification of respective Awarding Bodies and Universities under which modules are being taught. \n • Produce appropriate module/unit reports. \n • Ability to communicate clearly and appropriately with students from diverse background. \n \n Essential Requirements: \n • Master's degree and/or a PhD in the relevant area. \n • Previous lecturing experience for similar courses at HEI level. \n • Work in line with Blackboard / VLEs, MS Teams / Zoom. \n • Demonstrable ability to communicate effectively with colleagues and students. \n \n Desirable Requirements: \n • Experience working in the industry of your subject. \n • Teaching qualifications: PGCHE, MA in HE Practice, or FHEA, etc. \n • Understanding of cross-cultural communication and relationships. \n • Strong communication and presentation skills. \n • Demonstrating a commitment to excellence in teaching and learning. \n \n About the Elizabeth School of London \n The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton. \n \n With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction. \n \n As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential. \n \n Benefits \n • Annual leave (7.2 weeks) \n • Workplace pension scheme. \n • Company Sick Pay. \n • Statutory maternity and paternity pay. \n • Employee Assistance Programme (HA Wisdom Wellbeing) \n • Virtual GP access (Livi) \n • 'Speak Up Service' - confidential support service to report any workplace concerns \n • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom) \n • Specialist menopause support, including online CBT (Wisdom) \n • Financial, legal and medical advice services provided (Wisdom) \n • Life & Leadership coaching (Wisdom) \n • Financial coaching (MUNNY) \n • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange) \n • Career development and training opportunities. \n • Training and self-development opportunities

Company: Elizabeth School of London \n Job Title: Student Support Coordinator \n Location: ON-SITE, Manchester, UK \n Salary: £26,500 - £31,000 Per Annum (Depending on Experience) \n Employment Type: Full-Time, Monday-Friday, 9am-5pm (with weekend flexibility) \n \n Department: Student Support \n Reporting to: Student Support Manager & Assistant Manager \n \n Position Overview \n We are seeking a dedicated and experienced Student Support Officer to take responsibility to join as a Student Support Coordinator, at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. You will be responsible for working in Partnership with St. Marys University, Canterbury Christ Church University, and Bath spa University. \n \n Job Description \n The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working particularly closely with the Student Support Manager & Assistant Manager. Ensuring they provide comprehensive support and guidance to a diverse student population. You will be responsible for the development of the campus that you’re situated at. In addition to ensure consistency and quality, you will be required to help the manager support other campuses remotely and visiting occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally. \n \n Duties and responsibilities \n\n • Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.\n, • Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.\n, • Understanding of Safeguarding, Prevent & Code of Conduct policies.\n, • Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.\n, • Responsible for disseminating information relating to the students’ course to the relevant student cohorts (term dates, changes, inductions, events and other relevant information).\n, • To ensure that a diverse range of effective communication formats are created and offered to students.\n, • Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).\n, • Assist with the maintenance of an up-to-date database of student information, contacts etc.\n, • Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.\n, • When required, travel different campuses for validation events, inductions, and training purposes (travel expenses will be provided).\n, • May well be required to attend partner operational meetings, representing our Student Support team.\n, • Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.\n, • Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.\n, • Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.\n, • Carry out tasks assigned by the Student Support Manager when required.\n, • Responsible for supporting, planning and timetabling team to ensure office coverage and meet demands during peak times.\n, • Take the responsibility to do an initially review of holiday request and liaise with Manager/Assistant Manager for official approval.\n, • Be flexible with time as many of our campuses offer weekend/evening courses.\n, • Act as a source of expertise for ESL on matters related to student support and wellbeing services.\n\n \n Conditions/Requirements \n Essential: \n\n • Bachelor's degree.\n, • Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.\n, • Experience of leading and training a small team.\n, • Experience of data handling and Registry Support system.\n, • Experience collaborating with multidisciplinary teams to develop an effective support system.\n\n \n Desirable: \n\n • Higher Education Experience\n, • Knowledge of counselling techniques to provide emotional support.\n, • An understanding of counselling techniques, mental health issues.\n\n \n Benefits \n\n • Annual leave (7.2 weeks)\n, • Workplace pension scheme.\n, • Company Sick Pay.\n, • Statutory maternity and paternity pay.\n, • Employee Assistance Programme (HA Wisdom Wellbeing)\n, • Virtual GP access (Livi)\n, • 'Speak Up Service' - confidential support service to report any workplace concerns\n, • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)\n, • Specialist menopause support, including online CBT (Wisdom)\n, • Financial, legal and medical advice services provided (Wisdom)\n, • Life & Leadership coaching (Wisdom)\n, • Financial coaching (MUNNY)\n, • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)\n, • Career development and training opportunities.\n, • Training and self-development opportunities.\n\n

Organization: Elizabeth School of London \n Position: Student Success Tutor \n Salary: £28,000 Per Annum \n Employment Type: Full Time \n Working Hours: Monday to Friday, 9AM - 5PM. \n Location: On-Site, Elizabeth School of London, Manchester, UK \n \n About the Elizabeth School of London \n The Elizabeth School of London (ESL) is a higher education provider committed to delivering high-quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton. \n \n With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction. \n \n As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential. \n \n Purpose of the Role \n The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instill confidence in their studies at Elizabeth School of London. \n \n Main duties and responsibilities \n The Student Success Tutor will serve as an adviser to a set number of students, guiding and directing them toward success. They will liaise between students, ESL lecturers, and other team members. The Student Success Tutors will assist students with their academic needs and inquiries and schedule one-on-one sessions to clarify any issues or questions. The SSTs will help students with their submission dates and links and elucidate the components of mitigating circumstances. If students require further assistance, the SST will consult with the student service/support team and the senior academic team to obtain clear instructions on the help needed. The SSTs will ensure that students receive the necessary support for their academic progress and that student retention is maintained. \n \n Essential: \n\n • Provide guidance to students regarding the support available to them when required.\n, • Engage in the interests and enthusiasm of students, inspiring them to learn.\n, • Support students in building relationships with other students and staff members, fostering a sense of belonging to the school's community.\n, • Enable students to take responsibility for and become partners in their learning, academic progression, and achievement.\n, • Develop appropriate methods and resources for teaching and learning support concerning lectures, tutorials, and seminars, including online classes.\n, • Monitor student progress, providing support, including advice on study skills, as required.\n, • Analyse student difficulties, recommending instant support to resolve issues or referring to one as appropriate.\n, • Recognise mitigating circumstances, deferral processes, and other academic\n, • regulations to ensure students receive precise support and suggestions based on their situation and needs.\n, • Provide essential academic support to students, both inside and outside the classroom.\n, • Help students to find appropriate learning resources.\n, • Recognise and report academic and IT-related matters that might benefit from a preventive resolution.\n, • Monitor student attendance on a session-by-session basis and take support from the student service/registry support team to identify any potential risk.\n, • Ensure the students are engaged and continuing their studies by overcoming any barriers.\n, • Work closely with the registry support and student support team to develop a multidimensional support system for the students.\n, • Work with the academic team to contact all students who have not submitted assessments and refer them to the retention team if applicable.\n, • Take responsibility for administrative duties such as personal tutoring, examinations and assessments.\n, • Be proactive in identifying any escalating areas of risk to the student experience or institutional reputation.\n, • Actively participate in enrolment and induction processes to develop a strong link with the students from the first moments of their journey at ESL.\n, • To support all learners to ensure retention, attainment, achievement and progression targets.\n, • Providing support to students and refer to Student Services or Additional Support for specialist help and advice if required.\n, • Dealing with student misconduct or academic neglect in liaison with the exam department.\n, • To abide by ESL policies and procedures.\n, • To undertake training including qualifications appropriate to the tutor role\n, • Analysing the progress of the submissions, late submissions and resubmissions\n, • Participating proactively in training and development, including qualification development required in the job role.\n, • Communicating effectively in person, on the telephone and in writing with students and staff. Working effectively with students both one-to-one and in groups\n, • Maintaining appropriate relationships and professional boundaries with students and SSTs\n, • Working effectively with other staff members in ESL to identify and meet students' learning and welfare needs.\n, • Ability to work on own initiative.\n, • Working in line with ESL Values of Student Focus, High-Performance, Respect, Openness, and Honesty.\n, • Contributing to the provision of a welcoming and supportive environment for students\n, • Contributing to the team and respecting other members of the team as individuals\n, • Working effectively in a student-focused environment.\n, • Responding to all enquiries when needed via email/over the phone, or face-to-face.\n, • Providing the students with all the learning support when needed.\n, • Helping students to find learning-appropriate resources.\n, • Ensure the students are engaging and working with the academic team to fulfil their responsibilities.\n\n \n Desirable: \n\n • Arrange to provide contact details to the student during registration.\n, • Actively participate in face-to-face or online induction activities.\n, • Retain records of meetings or other means of contact with the student following Data Protection legislation and University guidelines.\n, • Arrange to meet or have contact with their tutee at least once per semester.\n, • Be familiar with the services available within and outside ESL (e.g., Student Support, Library).\n, • Direct students to appropriate academic colleagues when additional program support is needed.\n, • Monitor the student's progress and direct them to appropriate individual support if their progress is unsatisfactory.\n, • Respect the student's right to confidentiality, obtaining their permission should it be necessary to discuss the student's circumstances with others; (in certain exceptional circumstances, disclosure may have to take place against your wishes to avoid significant risk).\n, • Direct the student to appropriate support for the development of study skills.\n, • Respect the student's right not to seek or accept support or guidance, even though this might be disadvantageous to their progress.\n, • Act as an advocate for the student where appropriate and contribute to requests for references.\n, • Comply with the School's Equality and Diversity policy when undertaking all activities.\n, • Undertake appropriate professional development to benefit their role.\n\n \n Skills and Qualifications \n\n • Bachelor’s degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role.\n, • A clear idea about how the academic team works at HEI.\n, • Good understanding of current practice and developments in own discipline.\n, • Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice.\n, • Able to work as part of a team and independently as required.\n, • Able to coordinate and prioritise a range of activities effectively.\n, • The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students.\n, • Experience in tutoring and/or providing support for the academic experience of students.\n, • Ability to work under pressure and to deadlines.\n, • Collegiate approach to work.\n, • Ability to work effectively and courteously in a team of academic staff.\n, • Ability to adapt to a flexible approach to the demands of a busy college/department to accommodate changes in priorities when required.\n\n \n Benefits \n\n • Annual leave (7.2 weeks)\n, • Workplace pension scheme.\n, • Company Sick Pay.\n, • Statutory maternity and paternity pay.\n, • Employee Assistance Programme (HA Wisdom Wellbeing)\n, • Virtual GP access (Livi)\n, • 'Speak Up Service' - confidential support service to report any workplace concerns\n, • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)\n, • Specialist menopause support, including online CBT (Wisdom)\n, • Financial, legal and medical advice services provided (Wisdom)\n, • Life & Leadership coaching (Wisdom)\n, • Financial coaching (MUNNY)\n, • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)\n, • Career development and training opportunities.\n, • Training and self-development opportunities.\n

Quantity Surveyor - Construction Consultancy Quantity Surveyor - a multi-disciplinary consultancy is searching for a Quantity Surveyor to join the growing team in North East. This is an excellent opportunity for a Quantity Surveyor to join a specialist project management and cost consultancy delivering award winning projects. They operate across a range of sectors including education, healthcare, residential, commercial, student accommodation, leisure, retail, care and retirement projects across the North East ranging up to £80m. Why Apply: This is an important role within a fast-growing organisation, offering the opportunity to work with an impressive network of repeat clients to deliver 'key projects' in the region. You will gain the opportunity to gain and develop experience across a broad range of sectors - and will be supported by senior members of the team to reach for full potential. They offer an excellent opportunity to develop your career with a modern construction consultancy which is focused on training, career progression and wellbeing of the team - furthermore they offer flexible working (including work from home / early finishes) and supportive team environment. Salary & Package: • Basic salary of £40,000 - £50,000 (DOE), • 28 days holiday + bank holidays (+buy option), • Electric Car Scheme (Salary Sacrifice), • Pension / Healthcare / Medical Key Benefits: • Established consultancy with a growing presence in the North East, • Deliver projects across a range of sectors ranging from £5m - £80m, • Excellent opportunities for development and progression, • Flexible working policy including WFH Key Duties: • End-to-end commercial delivery of construction projects, • Work closely with main contractors and project stakeholders, • Provide excellent level of service to the clients, • Work closely with the company directors Requirements: • Experience delivering construction projects as Quantity Surveyor, • Experience working with consultancy or building contractor, • Great communication and organisation skills, • Construction related qualifications To qualify for the higher rate of pay you must be able to demonstrate experience successfully managing construction projects as a Quantity Surveyor. Apply Now! For any further information on this Quantity Surveyor vacancy please apply with your CV attached or contact Mark Dalgleish at Saxton Recruitment. Building Partnerships JBRP1_UKTJ

Senior Quantity Surveyor - Construction Consultancy Senior Quantity Surveyor - a multi-disciplinary consultancy is searching for a Senior Quantity Surveyor to join the growing team in North East. This is an excellent opportunity for a Senior Quantity Surveyor to join a specialist project management and cost consultancy delivering award winning projects. They operate across a range of sectors including education, healthcare, residential, commercial, student accommodation, leisure, retail, care and retirement projects across the North East ranging up to £80m. Why Apply: This is a key role within a fast-growing organisation, offering the opportunity to work with an impressive network of repeat clients to deliver 'key projects' in the region. You will gain the opportunity to gain and develop experience across a broad range of sectors - and will be supported by senior members of the team to reach for full potential. They offer an excellent opportunity to develop your career with a modern construction consultancy which is focused on training, career progression and wellbeing of the team - furthermore they offer flexible working (including work from home / early finishes) and supportive team environment. Salary & Package: • Basic salary of £52,500 - £62,500 (DOE), • 28 days holiday + bank holidays (+buy option), • Electric Car Scheme (Salary Sacrifice), • Pension / Healthcare / Medical Key Benefits: • Established consultancy with a growing presence in the North East, • Deliver projects across a range of sectors ranging from £5m - £80m, • Excellent opportunities for development and progression, • Flexible working policy including WFH Key Duties: • Lead end-to-end commercial delivery of construction projects, • Work closely with main contractors and project stakeholders, • Provide excellent level of service to the clients, • Work closely with the company directors Requirements: • Experience delivering construction projects as Senior Quantity Surveyor, • Experience working with consultancy or building contractor, • Great communication and organisation skills, • Construction related qualifications To qualify for the higher rate of pay you must be able to demonstrate experience successfully managing construction projects as a Senior Quantity Surveyor. Apply Now! For any further information on this Senior Quantity Surveyor vacancy please apply with your CV attached or contact Mark Dalgleish at Saxton Recruitment. Building Partnerships JBRP1_UKTJ

Graduate QS / Assistant Quantity Surveyor - Construction Consultancy Graduate QS / Assistant Quantity Surveyor - a multi-disciplinary consultancy is searching for a Graduate QS / Assistant Quantity Surveyor to join the growing team in North East. This is an excellent opportunity for a Graduate QS / Assistant Quantity Surveyor to join an established project management and cost consultancy delivering award winning projects. They operate across a range of sectors including education, healthcare, residential, commercial, student accommodation, leisure, retail, care and retirement projects across the North East ranging up to £80m. Why Apply: This is an important role within a fast-growing organisation, offering the opportunity to work with an impressive network of repeat clients to deliver 'key projects' in the region. You will gain the opportunity to gain and develop experience across a broad range of sectors - and will be supported by senior members of the team to reach for full potential. They offer an excellent opportunity to develop your career with a modern construction consultancy which is focused on training, career progression and wellbeing of the team - furthermore they offer flexible working (including work from home / early finishes) and supportive team environment. Salary & Package: • Basic salary of £30,000 - £36,000 (DOE), • 28 days holiday + bank holidays (+buy option), • Electric Car Scheme (Salary Sacrifice), • Pension / Healthcare / Medical Key Benefits: • Established consultancy with a growing presence in the North East, • Deliver projects across a range of sectors ranging from £5m - £80m, • Excellent opportunities for development and progression, • Flexible working policy including WFH Key Duties: • End-to-end commercial delivery of construction projects, • Work closely with main contractors and project stakeholders, • Provide excellent level of service to the clients, • Work closely with the company directors Requirements: • Experience delivering construction projects as Quantity Surveyor, • Experience working with consultancy or building contractor, • Great communication and organisation skills, • Construction related qualifications To qualify for the higher rate of pay you must be able to demonstrate experience successfully managing construction projects as a Graduate QS / Assistant Quantity Surveyor. Apply Now! For any further information on this Graduate QS / Assistant Quantity Surveyor vacancy please apply with your CV attached or contact Mark Dalgleish at Saxton Recruitment. Building Partnerships JBRP1_UKTJ

Join us as a Teaching Assistant: Empower Futures! We are seeking a Teaching Assistant with integrated pastoral mentoring responsibilities, providing both academic support and holistic student guidance. The role involves assisting teachers in delivering engaging lessons, supporting students with diverse learning needs, and contributing to a positive and inclusive classroom environment. In addition, the postholder will take on pastoral responsibilities, offering emotional support, monitoring student wellbeing, and fostering positive relationships to support personal development. Do you want to work for a company where wellbeing is more than a word, it's a commitment? Somewhere where the person matters as much as the professional? Well at Progress Schools, that's just the approach we take. Our top-notch benefits go beyond the basics-enjoy access to discounted gym memberships, a free wellbeing app that is jam packed with fitness, yoga and mindfulness resources and dedicated counselling support. And because we know your passion is with pupils and not paperwork, we do everything we can to reduce the amount of surplus admin too. Your work-life balance matters. That's why we offer generous holidays, additional leave for foster carers and flexibility wherever possible. And why do we do this? Because when you thrive, so do our students. So we want to invest in your personal and professional growth as much as we do the young people who attend our schools. But that's not all, we also offer... • Professional Development: Support for professional qualifications, in-house training, including paid qualifications. Last year we invested approx. £3.5k per colleague!, • Financial Security: Death in Service Insurance providing four times your salary., • Family-Friendly Policies: Enhanced Maternity/Paternity Leave., • Health and Wellbeing Cashback: Access to Medicash for you and your dependants, covering the costs of eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually., • Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards., • Referral Bonus: £500 for referring top talent., • Exclusive Discounts: MiRewards benefits platform, offering loads of discounts and rewards, • Weekly drop ins with Senior Leaders: Connect, clarify and communicate with weekly drop-ins with our Managing Director and organisation SLT, • Group Connection: Annual Group conference and a comprehensive benefits review. What are we looking for from you? • Engagement Skills: Ability to engage learners and support their ambitions, • Emotional Support: Passionate about making a positive impact on students' lives., • Qualification: GCSEs in Maths and English C or 4 grade and above (or an equivalent), • Knowledge: Have an understanding of alternative provision and dealing with students with special needs., • Experience: Working within an education setting or equivalent., • Communication: Professional communication with students and staff., • Promotion of Values: Commitment to promoting equality, diversity, safeguarding, wellbeing, and British values. About the School: Progress Schools is part of The Progress Group, the Group is made up of six business units, each of which aspires to innovate, influence, and inspire others through high-quality and purposeful education and training. Progress Schools is a national group of 13 independent OFSTED-regulated schools. Please click here to view the Job Description. How to Apply: Ready to be a part of our journey? Submit your application with a brief note about your training philosophy by clicking APPLY. If you have any further queries, then please get in touch with our friendly recruitment team by emailing Let's redefine education together! #JoinOurTeam #EducationRevolution #AlternativeEducation #TeachingAssistantWanted Diversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs. Safeguarding Statement: We are committed to safeguarding and protecting all children and young people by implementing robust safer recruitment practices. For details of our commitment to safer recruitment please visit our website for further information. Note: We are unable to provide Visa sponsorship for this role. JBRP1_UKTJ

We are looking for an Account Specialist to join our growing Student Support team in Manchester. In this role, you will act as the central point of contact for higher education institutions, funding bodies and specialist support workers to ensure students receive the tailored support they need to succeed. Key Responsibilities Stakeholder & Account Management: Build and maintain trusted relationships across a diverse group of stakeholders, including university teams, funding bodies, local authorities, and students. Service Delivery & Placement: Match and schedule qualified specialist support workers to students based on individual requirements, funding approvals, and educational outcomes. Day-to-Day Operations & Admin: Manage a high-volume caseload efficiently, handling incoming and outgoing communications, maintaining accurate records, and evidencing support delivery. Client Retention & Account Growth: Act as the primary point of contact for key accounts, ensuring service levels are consistently met and identifying opportunities to maximise client satisfaction and performance. Problem-Solving & Query Resolution: Address day-to-day operational challenges, handle complex queries from candidates or university partners with empathy and professionalism, and resolve urgent support requests quickly. Operational Targets: Work towards key operational and performance targets within a coperative, supportive team environment. What We Are Looking For Proven Customer Service or Account Management Experience: A background in recruitment, education coordination, or busy operational customer service would be advantageous Strong Stakeholder Communication: Comfortable and confident communicating across multiple levels-from students and parents to university leaders and funding bodies. Exceptional Organisational Skills: Able to manage a caseload, prioritise competing deadlines, and maintain close attention to detail. Empathy & Soft Skills: A consultative approach with genuine care for delivering positive educational outcomes. Commercial Mindset: An understanding of the importance of meeting deadlines, adhering to processes, and delivering service excellence to achieve commercial goals. What We Offer Competitive basic salary + uncapped commission structure Central Manchester office location with great transport links and a vibrant, co-operative culture Comprehensive onboarding scheme and ongoing career development pathways Flexible benefits package (including enhanced pension scheme, holiday buying scheme, private medical options, and employee share schemes) How to Apply Apply today or get in touch with our internal talent acquisition team directly. We are an inclusive employer committed to equality and diversity. If you require any reasonable adjustments during the recruitment process, please let us know. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)