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Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In addition to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments) from planning through to delivery, ensuring projects are completed on time and within scope. Collaborate with clients to understand their business needs and translate them into technical solutions. Ensure accurate and thorough documentation of technical solutions, project plans, and post-implementation reviews. Champion best practices for IT security, compliance, and service delivery. Technical Skillset (Required): Microsoft Windows Server Microsoft Office 365 Microsoft Exchange Microsoft SharePoint Microsoft Azure Microsoft Intune Networking Technologies (switching, routing, VLANs, Wi-Fi) Active Directory (advanced administration, group policy, permissions) Firewalls, Router & VPN Technologies (WatchGuard desirable) VoIP/SIP knowledge (desirable) Requirements: 3+ years' experience within a Managed Service Provider (MSP) environment (essential). Proven experience in a senior/lead service desk or 2nd/3rd line support role. Demonstrated experience leading or contributing to IT projects. Strong organisational and planning skills, with ability to manage multiple priorities. Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable. What We Offer: Salary of £40,000 per annum Company events Company pension Employee discount On-site parking Private dental insurance Private medical insurance Sick pay Training and career development opportunities Exposure to varied technical environments and projects A collaborative and supportive working environment If you are a proactive, customer-focused IT professional with the drive to deliver both exceptional support and successful IT projects, we'd love to hear from you. TPBN1_UKTJ

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