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  • 1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    hace 2 meses
    £30000–£35000 anual
    Jornada completa
    London

    We’re looking for an experienced 1st / 2nd Line Support Engineer to join a busy Managed Service Provider (MSP). This is a client-facing IT support role providing technical assistance across multiple customer environments. What You’ll Do: • Provide 1st and 2nd line support for multiple clients via tickets, phone, and email, • Troubleshoot Windows OS, end-user devices, hardware, and software issues, • Manage Microsoft 365 accounts, licences, and permissions, • Support Microsoft 365 services including Teams, Exchange, and SharePoint, • Assist with user onboarding/offboarding and Active Directory administration, • Diagnose basic networking issues (DNS, DHCP, TCP/IP), • Escalate complex problems to 3rd line support, • Maintain clear ticket notes and technical documentation, • Communicate technical issues effectively to non-technical users Skills & Experience: • Minimum 3 years’ experience in a 1st / 2nd line support role within an MSP environment, • Strong experience with Microsoft 365 / Office 365, • Solid knowledge of Windows OS and Active Directory, • Basic networking knowledge (DNS, DHCP, TCP/IP), • Experience working in a SLA-driven, client-facing environment, • Excellent communication, problem-solving, and multitasking skills, • Working in a recruitment environment desirable but not essential Desirable • Exposure to Microsoft Copilot (AI) in Microsoft 365 Why Join Us: • Hybrid working: 3 days office / 2 days home, • Fast-paced, varied MSP environment, • Immediate start, • No sponsorship – must have the right to work in the UK, • Apply today to take the next step in your IT support career!, • Job Type: Full-time Benefits: • Company pension, • Private dental insurance, • Private medical insurance, • Sick pay, • Work from home Work Location: Hybrid remote in London EC4N

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  • Azure Platform Engineer / Cloud Operations Architect
    Azure Platform Engineer / Cloud Operations Architect
    hace 4 días
    £45000–£55000 anual
    Jornada completa
    London

    Overview We are seeking an experienced Azure Platform Engineer / Cloud Operations Architect to join our dynamic IT team. This role involves designing, implementing, and maintaining cloud infrastructure solutions across multiple platforms including Azure, AWS, Google Cloud Platform, and OpenStack. The successful candidate will play a pivotal role in developing scalable, secure, and efficient cloud architectures that support our organisation’s digital transformation initiatives. A strong background in service-oriented architecture (SOA), solution architecture, and cloud computing principles is essential. This position offers an exciting opportunity to work on cutting-edge cloud projects, optimise existing systems, and contribute to the development of innovative cloud-based solutions. Responsibilities • Design and implement cloud infrastructure solutions using Azure, AWS, Google Cloud Platform, and OpenStack., • Develop and maintain scalable, secure, and reliable cloud architectures aligned with organisational needs., • Collaborate with development teams to facilitate application deployment using DevOps practices and tools such as Jenkins, Terraform, Ansible, Puppet, Chef, PowerShell, Bash scripting, and Git., • Manage containerisation platforms including Docker and Kubernetes to support microservices architecture., • Integrate various web services and APIs to ensure seamless interoperability across platforms., • Oversee virtualisation environments using VMware and other hypervisors to optimise resource utilisation., • Implement automation for deployment pipelines and infrastructure management through Infrastructure as Code (IaC) tools like Terraform and CloudFormation., • Monitor system performance and security; troubleshoot issues related to cloud infrastructure or applications., • Ensure compliance with security standards by managing VPNs, firewalls, encryption protocols, and access controls within cloud environments., • Stay abreast of emerging trends in cloud computing such as SaaS, PaaS, IaaS models, IoT integration, and system design best practices. Qualifications • Proven experience in solution architecture and cloud infrastructure management across multiple platforms including Azure, AWS, Google Cloud Platform, and OpenStack., • Strong understanding of service-oriented architecture (SOA), microservices design principles, and web services (RESTful APIs)., • Proficiency in programming languages such as Java, Python, Ruby on Rails, JavaScript or PowerShell for automation and development tasks., • Extensive knowledge of operating systems including Windows and Linux environments., • Hands-on experience with containerisation tools like Docker and orchestration platforms such as Kubernetes., • Familiarity with databases including Microsoft SQL Server, MySQL/MariaDB, PostgreSQL, Oracle Database or NoSQL options like MongoDB or DynamoDB., • Experience with DevOps tools such as Jenkins, Git version control system; configuration management tools like Ansible or Puppet; CI/CD pipelines; T-SQL; Shell scripting; PowerShell; Bash scripting., • Knowledge of network security protocols including VPNs; experience managing cloud security policies is desirable., • Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect are advantageous but not essential. This role is ideal for a proactive professional passionate about advancing their expertise in cloud architecture while contributing to innovative technological solutions within a collaborative environment. Pay: £45,000.00-£55,000.00 per year Benefits: • UK visa sponsorship Work Location: Hybrid remote in London E16

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  • Head of IT Infrastructure
    Head of IT Infrastructure
    hace 7 días
    Jornada completa
    London

    HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

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  • Quality Control and Planning Engineer
    Quality Control and Planning Engineer
    hace 1 mes
    £31000–£34000 anual
    Jornada completa
    Greenford

    Duties and Responsibilities: • Develop, implement, and maintain quality assurance systems and procedures in line with manufacturing standards for plastic packaging products, • Conduct inspections and testing of raw plastic materials (including polymers, recycled plastics, and additives), in-process production, and finished goods, • Monitor extrusion, conversion, sealing, and printing processes to ensure consistent quality and adherence to specifications, • Identify product defects such as thickness variation, sealing faults, contamination, or print inconsistencies, and carry out root cause analysis, • Implement and resolve quality issues and minimise production waste, • Ensure compliance with UK and international standards, including ISO quality and environmental standards relevant to plastic packaging, • Maintain detailed quality documentation, audit records, and compliance reports for internal and external review, • Liaise with suppliers and internal departments to address material or production-related quality concerns, • Develop and manage production schedules to meet customer demand and delivery timelines, • Coordinate with procurement, production, and logistics teams to ensure efficient workflow and material availability, • Monitor production capacity, machine efficiency, and downtime, adjusting plans to optimise output, • Track and analyse KPIs such as product quality, waste reduction, and operational efficiency, • Ensure effective utilisation of resources, with a focus on reducing plastic waste and supporting sustainability initiatives, • Manage inventory, and support production planning, • Support continuous improvement and lean manufacturing initiatives across production processes, • Participate in internal and external audits and ensure ongoing compliance with health, safety, and environmental regulations Skills, Qualifications, and Experience: • Relevant Master’s or Bachelor’s degree, • Relevant experience in relevant field, • Strong knowledge of plastic materials, packaging production processes, and quality standards, • Understanding of regulatory frameworks and compliance requirements (e.g., ISO standards), • Proficiency in ERP/MRP systems and Microsoft Office applications, • Strong analytical, organisational, and problem-solving skills, • Excellent communication skills and ability to work collaboratively across teams, • Ability to work under pressure and meet production deadlines, • High level of accuracy and attention to detail.

    Sin experiencia
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  • Maintenance Handyperson
    Maintenance Handyperson
    hace 7 días
    Jornada completa
    London

    Citadines Islington Square London is seeking a confident Maintenance Handyperson to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Maintenance Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Handyperson , you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Responding to job log system registered works and completing all jobs assigned within the targeted timescale Monitoring engineering stock levels and logging shift activities on a regular basis and communicate appropriately when needed Reporting any hazards or defects to senior management Processing handover in line with Company guidelines To be successful in the role of Maintenance Handyperson , we require: Strong technical skills and willingness to learn Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Maintenance Handyperson . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Organisation, Communication, Time Management, Fluent in English, Microsoft Office, Multitasking, Technical skills, Attention to Detail, Customer Focus, Team Work, Problem Solving

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  • Repairs administrator
    Repairs administrator
    hace 2 meses
    £27000–£30000 anual
    Jornada completa
    Bickley, Bromley

    Overview: Our client is seeking an experienced Repairs Administrator to join their team. This role is ideal for someone with a background in construction or engineering who is highly organised and capable of managing repair processes efficiently. Key Responsibilities: • Coordinating and scheduling repair and maintenance works, • Acting as a key point of contact for clients and residents, providing updates, and resolving queries, • Liaising with contractors, engineers, and internal teams, • Managing and maintaining WIP (Work in Progress), ensuring jobs are tracked and progressed efficiently, • Updating job records, systems, and documentation accurately, • Monitoring job completion times and ensuring service level agreements are met, • Handling incoming calls and emails in a professional manner Requirements: • Minimum of 2 years’ experience in a similar role, • Background in construction, housing, or engineering preferred, • Experience dealing directly with clients and residents, • Strong understanding of WIP management, • Excellent organisational and communication skills, • Ability to multitask and prioritise workload effectively, • Proficiency in Microsoft Office and job management systems What’s on Offer: • Competitive salary (£27k–£30k), • Opportunity to work with a reputable organisation, • Supportive team environment, • Career progression opportunities

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