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Interim Senior User Researcher / Service Designer June–September 2026 | £400–£500 per day | 3 days per week or full‑time | Mostly remote with some travel to Surrey A Surrey‑based housing provider is looking for an experienced Senior User Researcher or Service Designer to lead a focused, high‑impact programme of user research between June and September 2026. This is an interim role ideal for someone who can hit the ground running, work independently, and deliver high‑quality insights at pace. You’ll be shaping a major piece of work to understand and improve the experiences of social housing tenants with diverse and complex needs, directly informing a new strategic approach to inclusive housing services. What you’ll be doing • Leading qualitative research with tenants, including those with a wide range of diverse needs, • Conducting interviews and focus groups (approx. 8 interviews + 2 groups), • Developing 8 evidence‑based personas, refining existing drafts and creating new ones, • Mapping key housing service journeys, including:, • Repairs, • Online “front door” and information‑seeking, • Customer contact centre interactions, • Identifying pain points, opportunities and practical service improvements, • Producing clear, visual outputs: personas, journey maps, insights and recommendations, • Supporting internal teams to build capability in user research and journey mapping, • Creating a journey mapping toolkit and delivering light‑touch training What we’re looking for • Experience in user research and/or service design, ideally in public sector, housing, health or other complex service environments, • Strong qualitative research skills: interviews, focus groups, co‑design, observation, • Experience working with people with diverse needs (e.g. disabilities, health conditions, language barriers, digital exclusion), • Proven ability to turn research into clear, actionable insights, • Skilled in creating personas, journey maps and service improvement recommendations, • Confident communicator able to engage stakeholders at all levels, • Experience upskilling teams in user‑centred methods, • Comfortable working at pace on a time‑bound project, • Proficiency with tools such as Miro, FigJam, PowerPoint, Excel Why this role matters You’ll be central to shaping how a major housing provider understands and responds to the needs of its tenants. Your work will directly influence service improvements, strategic decision‑making and long‑term capability building across the organisation. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business

You will join a motivated team focused on delivering the Miro value proposition while cultivating deep customer relationships.

Miro is seeking a finance partner to lead R&D financial planning in Greater London. Join Miro to help shape strategic investments and outcomes in a collaborative environment.

A leading global tech firm based in Greater London is seeking a People Business Partner for a 12-month maternity cover.In this role, you will partner with engineering teams to ensure effective people management and execution of talent initiatives.Candidates should have 3–5 years of HR/People exper

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. You'll join Miro's Professional Services team as a Technical Account Manager in EMEA, re

Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Meet a member of the leadership team to discuss Miro’s company values and shar

Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. Every day, we

Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. If you would like to learn more about location‑specific benefits, please refer

A leading collaborative design platform is seeking a visionary Staff Product Designer to lead the Prototyping product.This role requires over 10 years of product design experience, ideally in B2B SaaS or AI.The selected candidate will drive the design strategy, innovate using generative AI, and set

A leading technology company in Greater London seeks a Customer Success Manager to enhance customer engagement and drive adoption of their platform.This role requires 3+ years of experience in customer-facing roles, strong AI fluency, and a consultative mindset.Responsibilities include managing a cu

You understand how to apply ML to non-Euclidean data (like the node-edge relationships on a Miro canvas).

Miro Days, and virtual sessions) for high‑impact opportunities and risks within your portfolio. Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation. If you would like to learn more about location‑specific benefits, please refer to our Glo

Responsibilities include optimizing workflows and ensuring customer success with Miro's capabilities.

Miro Group is seeking a Senior Regional Marketing Manager to drive marketing efforts in the UK and Ireland.

Miro is seeking a passionate Backend Engineer for its Monetization team in Greater London. Miro offers a global benefits package that includes equity, a wellbeing benefit, and a WFH equipment allowance.

A luxury resortwear brand seeks an experienced Pop-Up Store Manager for the summer season in London.This role involves leading day-to-day operations, delivering exceptional customer service, and maximizing sales through strong product knowledge.You will manage a small team, maintain visual standards

Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. At Miro, design is intrinsic in everything we do. Miro’s mission — Empower t

If you would like to learn more about location‑specific benefits, please refer to our Global Miro benefits board. The regional marketing function at Miro focuses on driving pipeline and revenue across our key markets. Miro is looking for an experienced and ambitious senior regional marketing manag

Miro is seeking a Customer Success Manager to enhance customer engagement through AI-driven strategies in Greater London.

Miro Group is looking for an Engagement Manager in Greater London to support the Go To Market organization. Miro offers a comprehensive benefits package including equity and a learning development stipend.

Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. If you would like to learn more about location‑specific benefits, please refer

We are looking for an experienced and highly motivated.London retail pop-up for 3 months the summer season.This is a unique opportunity to represent a luxury resortwear brand in an intimate, customer-focused environment, delivering an exceptional in-store experience while driving sales performance.L

Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro is a visual workspace for innovation that enables distributed teams of any

ALEXANDRA MIRO LIMITED is a distinguished company based in the United Kingdom. As a brand, ALEXANDRA MIRO emphasizes craftsmanship and customer satisfaction.

A fast-growing B2B SaaS company in Greater London is seeking a Senior Channel Partner Manager.You will be responsible for identifying, recruiting, and enabling high-impact channel partnerships.This role involves building GTM strategies, tracking revenue quotas, and collaborating with various teams t

Business Analyst | Energy/Utilities - IFS, Field Services, Digitalisation | Remote | Up to £600 p/day Outside IR35 | 3 Months Rolling.Business Analyst needed for an Energy / Utilities client looking for a Business Analyst to support the delivery of a large-scale digital transformation across their

The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and technical account managers work side‑by‑side with customers to transform how t

The successful candidate will lead projects, define requirements, and collaborate closely with stakeholders, using tools such as Miro, Jira, and Confluence.

A leading technology firm in Greater London is seeking a Strategic Customer Success Manager to ensure customers realize their investment value.Responsibilities include managing a portfolio exceeding £100k in revenue, developing customer growth strategies, and fostering internal collaboration to imp

A distinguished retail company is seeking a full-time Pop Up Sales Associate to join their team in London.The role involves engaging customers, ensuring a visually appealing sales environment, and achieving sales targets.Ideal candidates should have strong customer service skills, sales experience,

Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. If you would like to learn more about location‑specific benefits, please refer

Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realise that value. Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. Miro, co‑head

Miro is seeking a senior regional marketing manager to lead the marketing strategy and execution for the UK and Ireland. Miro offers a comprehensive benefits package including equity, wellbeing support, and a WFH equipment allowance.

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Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. If you would like to learn more about location-specific benefits, please refer t

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Check Out More About Life At Miro. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. The regional marketing function at Miro focuses on driving pipeline and revenue across our key markets.

As part of Miro’s enterprise sales team, you will develop, strategize, and close business with new and existing customers up to 15,000 employees in the UK&I market in collaboration with our Customer Success and Solution Engineering team. You will join a highly motivated, energetic sales team that

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

A global collaboration platform is seeking a motivated Field Marketing and Programs Specialist to enhance EMEA marketing operations.Responsibilities include optimizing event logistics, managing vendors, and spearheading marketing programs.Ideal candidates possess 3–5 years of B2B marketing experie

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Miro is seeking a Lead Research Scientist to drive architectural decisions in their Machine Learning organization.

A leading collaborative work platform is seeking an ambitious Enterprise Account Executive in Greater London to join their sales team.This role focuses on landing new business and expanding existing accounts within the UK enterprise market, requiring 4+ years of relevant sales experience, especially

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. We are an AI‑powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI‑driven operating system for modern work. Working alongside a global te