IT Support Administrator
5 days ago
Liverpool
1st Line Support Engineer Location: Liverpool Job Type: Full-time, Permanent Salary: £28,000 - £32,000 per annum (Depending on Experience) About the Role We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and problem-solving to become the first point of contact for technical support across a dynamic business. Key Responsibilities • Provide first-line technical support via phone, email, and ticketing system, • Troubleshoot and resolve hardware, software, and network issues, • Escalate complex problems to 2nd/3rd line support teams, • Maintain accurate records of issues and resolutions, • Assist with user account management (Active Directory, Office 365), • Support the setup and configuration of desktops, laptops, and mobile devices, • Previous experience in a 1st line support or helpdesk role, • Strong communication and interpersonal skills, • Basic understanding of Windows OS, Office 365, and networking fundamentals, • Ability to work independently and manage multiple tasks, • IT-related qualifications (eg, CompTIA A+, Microsoft certifications), • Experience with ticketing systems (eg, Freshdesk, Zendesk, ServiceNow), • Career development and training opportunities, • Supportive team environment, • Flexible working options Apply now and join a team where your skills and enthusiasm will be valued and developed.