Operations Director - Real Estate Valuation (PropTech)
7 days ago
Bath
Our client, a technology-enabled organisation that operates at the intersection of LegalTech and PropTech with focused on improving and digitising the property valuation process, looking to hire a Director of Operations to lead operational delivery, drive process efficiency and support the continued growth of a fast-paced property transaction business. The role will focus on improving workflow performance, customer experience and operational scalability across conveyancing and partner operations. Key Responsibilities • Lead operational delivery across conveyancing and transaction workflows, • Drive process improvement, efficiency and service performance, • Manage operational KPIs, SLAs and transaction timelines, • Lead and develop operations and customer service teams, • Collaborate with commercial, product and technology teams on automation and workflow improvements, • Manage relationships with lenders, brokers, conveyancers and external partners, • Ensure operational compliance and service quality standards are maintained Candidate Profile • 5+ years of experience across operational experience within LegalTech, PropTech, conveyancing, mortgage or financial services environments, • Strong understanding of property transaction workflows, conveyancing, valuation operations and wider operational processes across the property ecosystem, • Experience improving operational performance within high-volume service businesses, • Strong stakeholder management and team leadership capabilities, • Commercially minded with experience working alongside technology and product teams, • Comfortable operating within fast-growth or transformation-led environments