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Who is DHL Global Forwarding (DGF)? DHL Global Forwarding (DGF) is part of DHL Group. While DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,200 of us based in the UK across 15 different sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it - from brown bears, to aircraft engines, to lifesaving medicines! We are also proud to partner with key global sporting series, movie franchises and music tours. At DHL Global Forwarding UK, we’re not simply about Freight Forwarding, we’re about connecting people and improving lives. At present, this includes driving the digitalisation and decarbonisation of our industry. Our people are at the heart of what we do and we’re committed to helping our Forwarders realise their full potential, supported by our own development journey - Certified International Forwarder (CIF). We are extremely passionate about our people and what we do, which is why DHL Global Forwarding UK is recognised as a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. Role Overview: As an Operations Apprentice you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air, Ocean or Road. This can include Exporting and Importing Goods from and to the UK and across the World. Key Activities: -Develop relationships with customers (internal/external) -Ensure all customer enquiries are responded to promptly and professionally -Adhere to Customs Compliance procedures and documentation -Ensure each ‘Job File’ is fully and accurately completed -Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise -Work with DGF departments on freight planning and coordination -Liaise with DGF Transport & Warehouse teams on freight planning and coordination -Liaise with overseas offices on planning and coordination -Maintain mandatory KPI’s through the Company's Freight Forwarding system -Use Company systems to create, manage and maintain the movement of freight -Update the Company’s customer complaints system with all required inputs -Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g.anti-corruption. -Contribute to the ‘First Choice’ continuous improvement program -Participate in Monthly Team briefing sessions and weekly performance dialog meetings -Complete all statutory and mandatory training as and when required Qualifications required: -5 x GCSE passes including English & Maths What do we offer?: The Apprenticeship will be for a 24 month Fixed Term Contract, with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees. The successful applicant will be working towards a Level 2 Customer Service Apprenticeship.