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  • Shop Manager
    Shop Manager
    5 days ago
    Full-time
    Watford

    Job description Great Opportunity to become a Duty Manager with BetAnsells, an independent and family run firm of Bookmakers founded in 1920 and operating 5 shops and an online business in Watford . Positions of between 18 and 38 hours available . We are seeking applicants with a sporting interest with previous betting office experience , or who can show a knowledge a betting and have previous supervisory experience . Applicants should ideally also live within a 10 mile radius of Watford and must be willing and able to travel between our Watford branches. Job Summary: We can offer job stability and a professional but far more personal working environment with pay that often exceeds that of our competitors Key responsibilities: Manage and supervise the day to day running of a busy betting shops by processing bets, accessing liabilities, and getting to know customers. Promoting and demonstrating betting products, including our in-shop gaming machines Ensure the shop is well presented, clean, organised, and visually appealing Handle customer enquiries, queries and complaints and using initiative to help resolve any issues Maintain financial records, reconcile accounts, and prepare reports for management Monitor shop performance and implement marketing initiatives to drive foot traffic and increase sales Championing safer gambling at all times and ensuring adhesion to Gambling Commission regulations Take care of cash handling, opening and closing the shop We recognize and value good staff, and can offer a sign on bonus after 6 months with us. We offer the opportunity to progress, match your pension plan to 3% and on top of normal holiday allowance you’ll get a paid day off for your birthday to after your first 12 months with us. Pay shown is a guide only and is dependent on experience and branch, but extremely competitive an open to discussion - we often exceed that currently offered by the multiples. Our trading hours are 7 days a week, between the hours of 9.00am and 9.30pm (currently 9.00pm) so flexibility may be required. We endeavour to rota at least 4 weeks in advance and for no more than 3 late shifts in any one week with every other weekend off. We offer flexibility when it comes to requesting days off and shift swaps, we offer paid overtime or time in lieu as an option, and we pay 10 minutes before and after opening hours.

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  • Bartender
    Bartender
    17 days ago
    £12.75 hourly
    Part-time
    Watford

    Reporting to: Restaurant & Bars Manager send your cv here. Purpose of Role To deliver a consistent high quality Food & Beverage service to all guests maximising on all sales opportunities. You will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements. Personal Specification · Enjoy working and dealing with the public and being part of a team. · Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations. · Must be efficient, organised and self motivated. · Have a good personal standard projecting a professional image at all times. Your key tasks reflect your contribution to our four core objectives; which are people, customer, profit and sales. Key Responsibilities People • Attend service briefings at the beginning of each shift and a handover at the end of each shift, • Build productive working relationships with guests and staff · Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard. · Assist in maintaining the cleanliness of the department. • Ensure you deliver service in line with the CELEB service values, ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay, • Wear the appropriate clothing for your role and maintain a high standard of personal grooming, • Ensure all legislative training is adhered to and carried out effectively and efficiently. Customer • To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention, • To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way, • To anticipate customer needs whenever possible to enhance the quality of service offered by the Venue, to ensure customer loyalty is maintained, • To ensure the customer is treated correctly, first time, every time, • Ensure all customers receive a warm welcome first time every time, • Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control Profit • To assist in the achieving of weekly, monthly and quarterly goals and targets within the department, • Utilising your product and Venue knowledge, make suggestions to customers to enhance their experience and maximise on upsell opportunities, • To be familiar with and promote other hotels within the group Sales • Actively participate in any revenue and sales activities operated by Hunton Park Hotel plus any specific operational activities Benefits: • Company pension, • Employee discount, • On-site parking Work Location: In person

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