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Senior Technical Support Manager (Global Director) Core & Digital Banking | SaaS & Cloud Platforms Own Platform Resilience. Lead Global Support Transformation. 📍 Location: London 🆔 ANKH ID: 233 Why This Role Matters This is a global leadership role at the heart of a cloud-enabled banking platform, where customer trust, platform resilience, and operational excellence directly impact revenue, reputation, and long-term growth. As Senior Technical Support Manager, you will own the evolution of a worldwide support organization supporting mission-critical core and digital banking platforms. Your mandate is not just to “run support”, but to transform how support operates in a SaaS-first, always-on banking environment. This role is ideal for a senior leader who wants enterprise-scale influence, visibility at executive level, and ownership of one of the most critical functions in a modern fintech. The Opportunity Our client is a global fintech innovator delivering core and digital banking solutions to banks across multiple regions. As the platform footprint and SaaS adoption continue to scale, the Support function is being repositioned as a strategic capability, not a reactive one. You will lead this shift — redefining operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale. What You Will Own • Global ownership of incident, problem, and escalation management across enterprise banking customers, • Team Leadership of a Global Team of 30+, • Leadership of the transition to a cloud-first, SaaS-aligned support model, including tooling, processes, and engagement frameworks, • Executive-level communication and ownership during critical platform events, acting as the senior escalation authority, • Operational governance covering SLAs, regulatory compliance, security, and data-privacy requirements, • Build, scale, and lead a high-performing global support organisation, including strategic expansion of the Lisbon hub, • Oversight of implementation-to-support transitions, ensuring Day-2 readiness and knowledge continuity, • Deep collaboration with Product, Engineering, IT, and Services to improve root-cause resolution and platform stability, • Introduction of automation, AI, and proactive monitoring to reduce incident volume and resolution time, • Continuous improvement of global support standards, metrics, and customer experience, • Representation of Support in senior leadership forums, influencing roadmap and investment decisions What Makes You a Strong Fit • 10+ years in senior technical customer support or service leadership roles, ideally within banking or financial technology, • Proven experience leading global, distributed teams in complex, regulated environments, • Strong understanding of on-premise and SaaS/cloud support operating models, • Demonstrated success driving operational transformation, not just steady-state operations, • Deep experience with incident management, escalation governance, and executive communication, • Ability to operate calmly and decisively in high-urgency, high-visibility situations, • Strong stakeholder management skills across Product, Engineering, and Commercial leadership, • Willingness to work across time zones and travel occasionally Relevant Technology & Industry Exposure Experience supporting platforms or services from vendors such as: Temenos, Mambu, Backbase, nCino, SAP Fioneer, FIS, Finastra, Oracle Banking, Avaloq, TCS BaNCS, Thought Machine, Infosys Finacle, Q2, Sopra Banking Software, Intellect Design Arena, Tuum, 10x Banking, Fiserv, or similar enterprise banking platforms. Why Join • Global ownership of a mission-critical function within a leading fintech, • Direct impact on platform reliability, customer trust, and SaaS scalability, • High visibility with executive leadership, • Opportunity to shape how enterprise banking support operates in a cloud-first world Application Details Only shortlisted candidates will be contacted. Applications without a detailed CV or without meeting the core requirements will not be considered. If you do not hear from us within 15 days, your profile will be retained for future opportunities.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Architecture Job Title: Loans/Lending Architect - Knutsford About the Job you are considering: We are seeking an experienced Loans Solution Architect to lead end to end solution design across Retail Business Banking lending platforms The role requires deep expertise in Loans origination servicing and collections systems strong understanding of banking domain architecture and proven experience delivering large scale transformation within regulated financial environments. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Job Role: • Define the target‑state architecture for loan platforms across origination, underwriting, disbursement, servicing, payments, interest and fees, collections, and recoveries., • Lead solution design across multiple change initiatives ensuring alignment with enterprise architecture, regulatory requirements, and business strategy., • Own technical design artefacts including interface specifications, integration models, and data flows across upstream and downstream systems., • Collaborate with Product Owners, Business Analysts, Engineering, and Operations teams to translate business requirements into scalable technical solutions., • Ensure solutions adhere to’ security, compliance, and risk frameworks including data privacy, auditability, resilience, and disaster recovery., • Drive architectural decisions for legacy system modernisation, platform migration, and simplification of loan‑processing systems., • Provide governance through design reviews, architectural sign‑offs, and technical guidance to delivery teams., • Champion best practices in performance, reliability, scalability, and maintainability of loan‑related applications. Job Skills: • Bring 10–15 years of experience in Banking/Financial Services with at least 5 years as a Solution Architect., • Possess strong domain knowledge across secured and unsecured lending including personal loans, business loans/SME lending, overdrafts, and optionally mortgages., • Demonstrate hands‑on design expertise in loan lifecycle management systems covering origination to closure., • Experience working with package‑based loan platforms such as Finacle Loans, Temenos T24 Loans, Fiserv Loan IQ, ACBS, Mambu, nCino, etc., • Strong understanding of event‑driven systems, workflow engines, batch and real‑time processing., • Solid knowledge of lending data models covering customer, risk, pricing, and regulatory reporting (PRA, FCA, IFRS9)., • Ability to work effectively in complex multi‑vendor, multi‑geography environments., • Strong communication skills to engage senior business and technology stakeholders., • Nice to have: Knowledge of credit‑risk systems and decisioning engines (e.g., FICO) and scoring models., • Nice to have: Understanding of payments integration and ledger‑posting frameworks., • Nice to have: Exposure to systems, tooling, and governance processes. We are a Disability Confident Employer: Capgemini is proud to be a ___

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Business Analysis Job Title: Lending Business Analyst Location: London Role Overview The Vice President, Corporate Lending Business Analyst is a senior strategic role responsible for defining, designing, and delivering end‑to‑end product capabilities that support the full lifecycle of corporate lending. This includes origination, underwriting, credit approval, loan booking, servicing, monitoring, and portfolio management. The role collaborates extensively with Corporate Banking, Credit Risk, Operations, Finance, Treasury, and Technology to modernize and scale platforms supporting bilateral loans, syndicated loans, revolving credit facilities, trade finance, and structured lending products. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your Role 1. Strategic Product Leadership • Convert business, regulatory, and operational needs into clear requirements and investment roadmaps., • Lead full delivery lifecycle: discovery, design, process re‑engineering, UAT, and global rollout., • Drive modernization of legacy systems, workflow automation, API‑based integration, cloud adoption, and enterprise architecture alignment., • Promote data governance: data models, data contracts, lineage, and quality controls. 2. Corporate Lending Domain Expertise • Define capabilities for onboarding, deal setup, financial spreading, risk rating, and credit analysis workflows., • Integrate rating models, financial tools, and policy‑driven credit decisioning., • Build servicing capabilities (drawdowns, rollovers, payments, interest rate resets, amortization, fees, covenant tracking)., • Set data standards for obligors, facilities, collateral, pricing, and covenants., • Ensure alignment with enterprise data sources and regulatory/risk/finance reporting., • VP‑level experience in Corporate Lending Product Management or Credit Risk Technology within regulated banking., • Deep understanding of origination, structuring, underwriting, documentation, servicing, and monitoring processes., • Proven delivery experience with complex lending platforms such as nCino, LoanIQ, ACBS, Finastra Fusion, AFS Vision, Salesforce‑based systems ., • Strong analytical, documentation, and policy‑to‑product translation skills. Capgemini is proud to be a ___

A cloud banking leader is seeking a Regional Vice President to drive new sales and manage existing client relationships within the European market. This role requires extensive software sales experience, strong communication skills, and the ability to travel frequently. Join a dynamic team dedicated

A leading cloud banking firm in Greater London seeks a Software Engineer to design, develop, and enhance complex software systems.This role involves collaborating on innovative solutions, engaging in CI/CD processes, and applying AI insights for improved software efficiency.The ideal candidate has a

A leading cloud banking firm in Greater London seeks a Software Engineer to support software design, enhancement, and implementation.The role involves collaborating on product refinement, integrating AI tools to enhance efficiency, and maintaining high coding standards.Ideal candidates will have exp

Salesforce/nCino Lead - Up to £120k + Bonus + Package. An elite tech firm are searching for the best senior talent in Salesforce/nCino to join a group of high performing individuals!. Tech driven environment - most recent updates within Salesforce & nCino.

In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommoda

A leading cloud banking company in London seeks a Field Based Marketing Specialist to drive campaign execution and enhance demand generation strategies.The ideal candidate will have an undergraduate degree, 2+ years of experience in project management, and a strong analytical mindset.Responsibilitie

As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges o

Responsibilities*** Lead the scoping and estimation efforts with all prospective and existing nCino customers in the Community and Regional space* Design an implementation approach, craft Statement of Work documents and present the professional services proposal and story to clients* Share best prac

A leading cloud banking firm in Greater London is seeking a Principal Solution Services Manager to oversee project estimations and implement solutions for clients in the Community and Regional institutions space.The role requires strong leadership in managing scoping efforts, an ability to thrive in

A leading cloud banking provider is seeking an experienced Senior Manager – Technical Support Engineering to lead support functions for the EMEA region.The role involves overseeing a high-performing team, resolving complex issues, and ensuring customer satisfaction.With a focus on innovation and s

This role involves ensuring customer satisfaction and managing support processes across various nCino solutions.

What We're Looking For*** A people leader who develops others — energised by coaching and building team capability* A demand generation professional who thinks in pipeline and revenue, not just leads and impressions* A builder — you've created or significantly improved demand gen processes and o

A leading cloud banking company in Greater London is seeking a Software Engineer to enhance cloud-based applications.Responsibilities include supporting product development, engaging in innovation sessions, and promoting AI integration in software practices.Candidates should have a solid understandi

In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommoda

A leading cloud banking innovator in Greater London is seeking a Senior Enterprise Account Executive to drive sales and establish a strong brand presence in the European market.This role involves providing strategic advice to C-suite executives and managing complex sales cycles with new customers.Th

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino. Software Engineer page is loaded## Software Engineerlocations:

A global leader in cloud banking is looking for a Field Marketing Specialist to support segment marketing programs that generate demand and drive revenue growth.The candidate will execute field marketing programs including events, collaborate closely with sales and marketing teams, and analyze campa

Join us to drive innovation in cloud banking at nCino.

A leading cloud banking company seeks a Technical Support Engineer to provide exceptional customer support and troubleshoot complex issues with their products.Candidates should have an undergraduate degree in a relevant field, 2+ years of experience, and strong communication skills.The role requires

Essential Functions:*** ## Serve as a key partner supporting the development and execution of large, complex deals throughout the sales cycle but especially when approaching closing, co-owning critical next steps* ## Drive strategic account planning and market expansion by shaping enterprise sales s

Identify and target prospective nCino customers within your geographic territory and market segment. Develop a strong nCino brand presence within your territory. Use a consultative approach to identify client needs and apply detailed knowledge of the nCino solution and the Salesforce.

Strong technical knowledge of nCino solution lines and related technologies. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perfo

A leading cloud banking company is seeking a Regional Vice President to drive new sales and expand existing customer relationships in London, UK.The ideal candidate will have at least 8 years of experience in software sales, a strong record of meeting targets, and excellent communication skills.This

A leading cloud banking company is seeking a Senior Demand Generation Manager in London, UK.In this pivotal role, you'll own the marketing engine for EMEA, driving qualified pipeline and revenue growth.The ideal candidate will have substantial B2B marketing experience, including managing demand gene

Apply nCino product knowledge to diagnose and troubleshoot complex technical issues related to nCino platform and integrated systems; serve as the first point of escalation for field engineers and other support personnel. Demonstrate intermediate technical knowledge of one or more nCino business sol

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the compa

The ideal candidate will have over 10 years of experience, strong leadership skills, and knowledge of nCino's solutions and technologies.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino. This is a newly created leadership role, bringing together nCino

Position Summary: The nCino Regional Vice President (RVP) is responsible for net-new sales to European financial institutions and for driving expansion within their territory's existing nCino customer base. Expand nCino presence within existing clients by maintaining relationships with key client st