Fleet Support Coordinator
13 hours ago
Hounslow
The Opportunity Join our team as a Fleet Support Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will facilitate seamless communication, excellent customer service, and effective fleet management in a dynamic 24/7 support environment. Key Responsibilities • Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers., • Monitor and coordinate SLA recovery plans, ensuring timely customer notifications., • Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager., • Liaise with customers on vehicle status, maintenance schedules, and repairs., • Process and allocate jobs in SAP, including creating service requests and raising purchase orders., • Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims., • Maintain accurate records of fleet movements, repairs, and service costs., • Actively promote a safe work environment by reporting hazards, incidents, and near-misses. Skills, Experience & Behaviours • Prior customer service or call centre experience., • Strong understanding of fleet management, vehicle maintenance, and workshop operations., • Familiarity with SAP systems and customer service operations in a logistics environment., • Experience in a customer-focused role within the vehicle maintenance or aviation sector., • Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills., • Proactive, self-motivated, and able to prioritise tasks effectively., • A team player with strong communication and problem-solving skills., • Customer-focused with a detail-oriented and professional approach. Why You Will Enjoy Working With Us • Competitive salary and benefits package., • Career progression opportunities within a growing company., • A dynamic, team-focused work environment that values safety and quality service., • Benefits, • 6% employer pension contribution., • 3x salary Life Assurance., • Private medical coverage., • Employee Assistance Programme (EAP). About Us We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness. Working Hours / Shift Pattern Split Day & Night Shifts Week 1 – Days 05:30–17:30 or 06:00–18:00 Week 2 – Nights 17:30–05:30 or 18:00–06:00 Week 3 – Days 05:30–17:30 or 06:00–18:00 Week 4 – Nights 17:30–05:30 or 18:00–06:00