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Closing date: 11-11-2025 Customer Team Leader Location: The Retail Unit Turpin Avenue, Colliers Row, RM5 2PU Pay: £15.24 per hour including London allowance Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: 2.30pm - 11pm, Saturday and Sunday, additional availability to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

ABOUT THE ROLE As a General Assistant at a Barchester care home, you'll carry out a range of tasks to help us provide the quality care and support our residents deserve. No two days will be the same as you take on diverse responsibilities across housekeeping, cleaning, laundry and catering. It's because this is such a wide-reaching role that you'll be able to play your own part in creating a warm and homely environment. Caring and empathetic, as a General Assistant you'll put our residents first and build the kind of positive professional relationships with them that make their experience with us happy and meaningful. ABOUT YOU People in a General Assistant role come from all walks of life and have all kinds of life experiences and career paths behind them. You'll be a big part of our home so what matters is that you're reliable, compassionate, caring and always ready to make a difference. You should be practical too, happy to turn your hand to different tasks. If you have all of this, our training will cover everything else you need to thrive. You'll also have the opportunity to take courses that will develop your skills even further. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme If you'd like to use your can-do approach and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be