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Company Description We are looking for an unflappable, confident Night Manager to join us. You’ll be responsible for leading a team that makes sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. What you’ll do… We’ve got a popular bar and restaurant, so the role is very varied but here’s an overview of what we see you doing in this role… Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions What we’re looking for… Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat Previous experience in hospitality is an advantage but not a must People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way What’s in it for you… Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Reception The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
As the registered manager you will be responsible for: Responsibility for and overseeing the day-to-day management, staffing, organisation, and the smooth running of the Supported living care home, as well as the general well-being of the residents and staff Deal with challenging clients, behaviour management. Recruiting, training, and managing a team of home care professionals Providing leadership, direction, and supervision to all staff Assessing the social and health needs of residents. Monitor the planning and ongoing evaluation of care Continually assess and supervise the work of staff to ensure consistently high standards and efficient running of the care home Ensuring all required CQC standards are adhered to and undertaking all staff supervisions and appraisals in accordance with the requirement of the CQC To comply with regulations and procedures regarding Health & Safety, fire precautions, and personnel management and keep records as required To comply with regulations as laid down instatute and by the local registering authority To ensure the occupancy level and budgets are met Overall responsibility for a balanced and efficient staff duty rota Offering out of office 24/7 ‘on call’ and 'on site' support Creating and upholding an open, honest, and playful work culture Continually looking to improve how we administer and deliver care Rewards and Benefits Our staff are at the heart of what we do, which is why in return for your dedication you will receive a competitive salary, as well as several benefits, including but not limited to: Performance Related Bonus Scheme 33 days leave (including Bank Holidays) per year The ideal candidate will have: At least two years continuous experience as a CQC Registered Manager of Care Homes with a proven track record Knowledge of Care Quality Commission (CQC) Guidelines. Knowledge of IT systems Clear DBS Check Level 5 in Health and Adult Social Care
Receptionist Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Receptionist at ROE, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy. Key responsibilities: - Greet guests with a warm and professional demeanour, ensuring a positive first impression. - Manage reservations, seating arrangements, and guest flow to optimize the dining experience. - Handle phone and email inquiries, providing accurate information and assisting with bookings. - Work closely with the front-of-house and management team to ensure seamless service. - Maintain an organized and efficient reception area. - Assist with special requests and accommodate guest needs whenever possible. About you: - Previous experience as a Receptionist or Host in a high-quality hospitality environment. - Exceptional customer service and communication skills. - Strong organizational skills and attention to detail. - Ability to multitask and remain calm under pressure. - A team player with a positive and proactive attitude. - Proficient in utilizing the Seven Rooms booking system. The benefits: - Competitive salary. - Continuous training, coaching and mentoring. - Wellbeing programme that includes team days out and mental health first aiders. - Career progression with plenty of opportunities to move into a new role. - 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. - No structured uniform, celebrate your individuality. - Free welcome lunch for you and a guest. - Family meal during your shift. - Bonus scheme and employee referral scheme for eligible team members. - Minimum 28 days paid holiday (prorated for part time employees). At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Company : Tender Heart Support Services Ltd. Location: London Working Hours: 37.5 hours per week Salary: £12 - £20 per hour (dependent on experience) Annual Salary £23,400 to £39,000 Start date : Immediately About Us: Tender Heart Support Services Ltd is dedicated to providing high-quality, compassionate care to individuals with varying needs. We aim to foster independence, enhance quality of life, and empower individuals to lead fulfilling lives. We are currently seeking an enthusiastic, dedicated, and empathetic Independent Living Support Officer to join our team and help our service users achieve their personal goals. Role Overview: As an Independent Living Support Officer, you will play a key role in supporting individuals with day-to-day activities to enable them to live as independently as possible. This may include support individuals to carry out their personal care, household tasks, supporting social inclusion, and promoting overall wellbeing. Key Responsibilities: · Provide support for individuals in their homes, promoting dignity and independence. · Encourage them to carry out their daily tasks such as, cooking, cleaning, and shopping. · Help individuals manage their finances, including budgeting, paying bills, and keeping track of personal expenses. · Encourage and facilitate social activities, ensuring service users engage in community events or leisure activities. · Support individuals in attending appointments, social gatherings, or recreational activities to promote social inclusion. · Maintain accurate records of service user progress and report any concerns or changes to management. · Offer emotional support and companionship, helping individuals build confidence and cope with challenges. · Listen and provide reassurance or guidance when necessary. · Maintain accurate and up-to-date records of the service users’ care and progress. · Report any concerns or changes in the health or wellbeing of service users to senior staff or healthcare professional. Essential Requirements: · Previous experience in a similar support or care role is desirable. · A passion for supporting individuals to live independently. · Strong communication skills and the ability to work as part of a team. · Patience, empathy, and understanding of individual needs. · Ability to maintain confidentiality and work within safeguarding protocols. · A flexible approach to working hours. · Desirable Qualifications: · NVQ Level 2 or 3 in Health and Social Care or equivalent. · First Aid and/or Manual Handling certification (preferred but not essential). What We Offer: · Competitive salary and benefits package · Opportunities for career growth and development with comprehensive training · A collaborative and supportive team environment · Flexible working hours · Plus other company benefits, such as health insurance, travel allowances · Supportive and friendly team environment. · Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements. This post is subject to an Enhanced level check by the Disclosure & Barring Service (DBS). We look forward to hearing from you! Closing Date 5th February 2025
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As a Receptionist, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy. Key responsibilities: - Greet guests with a warm and professional demeanour, ensuring a positive first impression. - Manage reservations, seating arrangements, and guest flow to optimize the dining experience. - Handle phone and email inquiries, providing accurate information and assisting with bookings. - Work closely with the front-of-house and management team to ensure seamless service. - Maintain an organized and efficient reception area. - Assist with special requests and accommodate guest needs whenever possible. About you: - Previous experience as a Receptionist or Host in a high-quality hospitality environment. - Exceptional customer service and communication skills. - Strong organizational skills and attention to detail. - Ability to multitask and remain calm under pressure. - A team player with a positive and proactive attitude. - Proficient in utilizing the Seven Rooms booking system. The benefits: - Competitive salary. - Continuous training, coaching and mentoring. - Wellbeing programme that includes team days out and mental health first aiders. - Career progression with plenty of opportunities to move into a new role. - 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. - No structured uniform, celebrate your individuality. - Free welcome lunch for you and a guest. - Family meal during your shift. - Bonus scheme and employee referral scheme for eligible team members. - Minimum 28 days paid holiday (prorated for part time employees). At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
We are looking for an enthusiastic, ambitious and experienced chef to fill the position of Sous Chef and joining the kitchen team at Baccalà. We are keen to hear from those with a passion for seafood, wine and hospitality and are willing to learn, grow and share experience within a passionate team. You will work closely and report to the Head Chef, to deliver a healthy business and to support and develop the kitchen team and product. This role requires a previous experience of minimum 2 years at Sous or Senior cdp level, within a similar restaurant, ensuring that you have a comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards. knowledge of Italian Cuisine is an advantage. A good level of spoken and written English is essential for the role. Organization and time management skills are essential. Advanced computer skills. Customer service skills Sunday + Monday fixed weekly OFF Located in central London, near London Bridge Birthday paid off + complimentary dinner at the restaurant Outstanding quality staff meals during the shift Regularly planned food, wine and extra virgin olive oil trainings WSET sponsored courses Great career opportunity within a growing brand Exciting and talented young kitchen team Producers, suppliers and markets regular visits