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  • Cluster Operaitons Manager
    Cluster Operaitons Manager
    hace 2 días
    Jornada completa
    London

    JOB OVERVIEW To lead and support departmental colleagues and team members across the business, to ensure tasks are allocated and manage the day-to-day practical aspects of the hotel operation in an organised, structured and professional way. The Operations Manager leads multiple departments, optimising processes and driving profitability while maintaining high levels of service quality. They ensure that all tasks and procedures within the property are conducted in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Ensure compliance with health, safety, and legal regulations. Monitor daily operations to maintain smooth functioning and resolve issues promptly. Guest Experience: Maintain high standards of customer service and guest satisfaction. Handle guest complaints and feedback professionally, ensuring timely resolution. Implement initiatives to enhance guest loyalty and repeat business. Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures. Monitor departmental expenses and implement strategies to maximise profitability. Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate). Leadership & Development: Recruit, train, and mentor department heads and teams. Conduct performance reviews and implement development plans. Foster a positive work culture and ensure compliance with HR policies. Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs. Conduct regular audits and inspections to maintain quality and consistency. Drive continuous improvement initiatives. Strategic Planning: Contribute to long-term operational strategies aligned with business goals. Identify opportunities for innovation and efficiency improvements. Support sustainability and corporate social responsibility initiatives. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: Bachelor’s degree in hospitality management or related field (preferred). Experience: Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role. Proven track record in managing multi-department operations including F&B Skills: Passionate about hotel operations and delivering exceptional guest experiences. Strong leadership and people management skills. Excellent communication, coaching and problem-solving abilities. Exceptional financial acumen and understanding of hotel revenue streams. Knowledge of PMS, POS and operational software. Ability to work under pressure and adapt to changing priorities. Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment.

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  • Restaurant & Bars Manager
    Restaurant & Bars Manager
    hace 3 días
    £36500 anual
    Jornada completa
    Temple, London

    Job Ref: 13168 Branch: Apex Temple Court Hotel Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 29/05/2026 Closing date: 12/07/2026 Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as the Restaurant and Bars Manager in London. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will lead a new dynamic to our innovative and supportive Food and Beverage Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: As Restaurant and Bars Manager with Apex Hotels,you will possess excellent attention to detail, be creative and innovative with the vision to capitalise on sales opportunities. You will be committed to building and developing the team. You will pride yourself on creating an exceptional experience for our customers, ensuring that the highest level of customer care is delivered by the team. You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example. As Restaurant and Bar Manager you will be responsible for ensuring the team deliver excellent guest satisfaction. Your responsibilities will include: • Co-ordinating and directing employees to ensure the delivery of excellent customer service within the restaurant and bar areas., • Responsible for the day to day operation of the Restaurant and bar; incorporating breakfast, lunch and dinner service, room service and also catering for larger parties., • Maximising sales, profits and customer satisfaction., • Controlling the food and beverage budget, in relation to occupancy, departmental expenses and staff rota's., • Recruitment and staff training, • Plan Rotas and Holidays according to business levels and Function requirements ensuring we consistently deliver a high standard of service during busy periods, reducing wage costs during low demand periods., • Create a team environment that promotes good employee morale and ensures a high level of commitment, engagement and pride in the department and hotel. Starting the Journey On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Restaurant and Bars Manager. With this in mind, we are looking for a Restaurant and Bars Manager who: • Experience at management level in the Food/Bar service sector., • In-depth knowledge of Restaurant and Bar functions including stock control, cellar management, Restaurant operation, bar operation and customer service., • Previous experience in recruitment, coaching, training and performance management of staff., • Excellent understanding of Licensing Law, Health & Safety and Allergen Legislation, ideally a Personal License holder or suitably qualified You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If this is you, click apply, we look forward to hearing from you ! About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

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  • Care Home Manager – Certified
    Care Home Manager – Certified
    hace 18 días
    £30000–£36000 anual
    Jornada completa
    London

    📍 Southall, London 💼 Full-Time | Permanent 💷 Competitive Salary (Based on Experience) 🕒 Flexible Working Hours Including Occasional Weekends/On-Call Duties We are seeking an experienced and dedicated Male Care Home Manager to lead and oversee the daily operations of our care home in Southall, London. The ideal candidate will be passionate about delivering exceptional person-centred care, maintaining compliance with CQC standards, and leading a high-performing care team. This is an excellent opportunity for a qualified professional with strong leadership skills and previous care home management experience to join a supportive and growing organisation. Key Responsibilities • Manage the day-to-day operations of the care home efficiently and professionally., • Ensure the home operates in full compliance with CQC regulations, safeguarding policies, and health & safety standards., • Lead, supervise, and motivate care staff to maintain high-quality care delivery., • Develop and implement personalised care plans tailored to residents’ needs., • Monitor staff performance, conduct appraisals, training, and disciplinary procedures where required., • Ensure medication management and care documentation are maintained accurately., • Build positive relationships with residents, families, healthcare professionals, and external agencies., • Handle occupancy management, budgeting, and operational reporting., • Maintain a safe, respectful, and welcoming environment for residents and staff., • Respond effectively to emergencies, incidents, and safeguarding concerns. Essential Requirements • Previous experience as a Care Home Manager, Deputy Manager, or similar leadership role within the healthcare sector., • Relevant qualification in Health & Social Care (Level 5 Diploma or equivalent preferred)., • Strong understanding of CQC standards and compliance requirements., • Excellent leadership, communication, and organisational skills., • Ability to manage staffing, rotas, and operational performance effectively., • Good IT and record-keeping skills., • Compassionate, professional, and resident-focused approach. Mandatory Checks & Compliance All successful candidates will be subject to: • Enhanced DBS Check, • Full Reference Checks, • Right to Work Verification, • Employment History Verification, • Mandatory Training Compliance Candidate Preference • Male candidates preferred due to operational and resident care requirements. What We Offer • Competitive salary package, • Supportive management environment, • Ongoing professional development and training, • Career progression opportunities, • Pension scheme, • Paid holidays, • Employee support programme How to Apply If you are an experienced and motivated Care Home professional looking for your next leadership opportunity in Southall, London, we would love to hear from you. 📧 Apply now by submitting your CV and supporting documents

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