Claims Handler
hace 5 días
Paignton
Our client, a well-established and expanding Accident Management company, is looking for a Claims Handler to join their friendly and high-performing team. This is an excellent opportunity to build a long-term career with a successful organisation that specialises in providing replacement vehicles following road traffic accidents. You'll play a key role in supporting clients through the claims process, delivering outstanding service from first notification through to arranging a suitable replacement vehicle. Whether you already have claims experience or come from a strong telephone-based customer service background, full training and ongoing support will be provided. The Role As a Claims Handler, you'll manage claims from first notification through to completion, ensuring every client receives a professional, efficient and empathetic service. Key Responsibilities: • Handle inbound customer calls and enquiries., • Manage new claims from first notification through to completion., • Arrange suitable replacement vehicles., • Liaise with repair garages and external organisations., • Work with Taxi Licensing Authorities where required., • Keep clients updated throughout the claims process and maintain accurate case records., • Work closely with colleagues to ensure service levels are achieved and cases are progressed efficiently., • Deliver excellent customer service at every stage of the claim. About You The successful candidate will have: • At least 2 years' experience in a telephone-based customer service or claims handling role., • Excellent communication and interpersonal skills., • Strong attention to detail., • Excellent organisational and time management skills., • The ability to manage multiple cases effectively., • Good administration and IT skills., • A positive, proactive approach and willingness to learn., • The ability to work independently while contributing to a collaborative team. What's on Offer? • Salary of £28,089.10 per annum, • Monthly team bonus, • Contributory pension scheme, • Full training and ongoing development, • Friendly and supportive working environment, • Excellent location close to public transport, shops, cafés and the seafront If you're looking for your next opportunity with a growing and reputable business where you can make a real difference to clients every day, we'd love to hear from you. Apply today to find out more