Sales Support Administrator
hace 2 días
Hoddesdon
Sales Operations Administrator Full‑time | Office Based Only | B2B Customer Support & Order Processing Our client is hiring a Sales Support Administrator to join their fast‑paced, supportive Sales Operations team. This role is ideal for someone from a B2B customer service, internal account management, sales support, or order processing background who enjoys keeping things running smoothly, prioritising accuracy, and continuously improving processes. You’ll play a key role in managing day‑to‑day sales administration, processing orders accurately, coordinating shipments and providing excellent customer communication. It’s a varied, hands‑on role where your attention to detail, problem‑solving skills and ability to stay calm under pressure will make a real impact. What you’ll be doing • Managing the sales inbox and processing customer orders, • Updating customers on ETAs, stock, pricing and order changes, • Handling after‑sales queries, product questions and basic troubleshooting, • Co‑ordinating returns, replacements and credit notes, • Setting up new customer accounts and supporting credit checks, • Supporting marketplace and D2C order flows (Amazon, Shopify etc.), • Booking couriers and preparing basic export/shipping paperwork, • Keeping customer records, price lists and notes accurate, • Experience in B2B customer service, sales support, order processing, or similar, • Confident communicator — written and verbal, • Strong attention to detail and accuracy, • Comfortable juggling multiple tasks in a busy environment, • Proactive, organised and solutions‑focused, • Able to work collaboratively with Sales, Finance, Warehouse and Operations, • £30,000 - £35,000 DOE, • Supportive, close‑knit team, • Training across marketplaces, exports and systems, • A varied role where you can make a real impact This is a fully office-based role near Hoddesdon/Harlow. You must have the right to work in the UK and be able to commute reliably. If this sounds like you, please send your CV – we’d love to hear from you! Due to the high volume of applications, I will only be able to respond to suitable candidates.