Senior Technical Services Engineer
10 days ago
Hounslow
dnata Catering UK is looking to add structure to its Technical Services team as we embark on a period of significant change, enhancing existing systems and rolling out new systems to improve technology posture. This role is on a fixed term contract for 6 months. • Align resources to business priorities, managing end user devices, printers, infrastructure, networks and security., • Engage with third party support and infrastructure technology providers., • Measure supplier performance and ensure they meet contractual obligations., • Drive adoption of technologies provided by Emirates Group, e.g. Modern Workplace, CSOC, Azure Cloud, ITSM portal., • Assist with an MSP contract renewal including transformation projects around network and servers., • Ensure business systems transformation projects are suitably supported with infrastructure, device and security requirements. Internal: Senior Management; HR; Finance; Commercial; Billing; Procurement; Operations; Production; Purchasing; Fleet; Supply Chain; Inflight Retail; Bond; Customer Services; Airline Stores; Maintenance. • Managing relationships and performance of third party technology providers., • Managing end user device provisioning and support., • Managing application deployment and support., • Managing network device and software provisioning and support., • Managing print device and software configuration and support., • Managing end user device build processes, scripts and configuration., • Managing infrastructure and datacentre configuration and support., • Managing migration away from legacy AD to group AAD., • Management of Intune and MDM solutions including application packaging., • Managing implementation of group cyber security standard products., • Ensuring internal and customer projects are suitably supported with infrastructure, device and security requirements. This list is not exhaustive; accountabilities may vary depending on locality or role complexity and may include any other duties considered reasonable by the line manager. • Knowledge and experience of Microsoft technologies including Office 365, EntraID, Teams, Windows, Azure & Intune., • Knowledge of Google technologies such as Admin console and Chrome OS., • Knowledge of Apple deployment using Apple Business Manager., • Knowledge and experience of printer hardware, software, and configuration., • Knowledge and experience of IT Networking and hardware configuration., • Understanding and experience practicing the ITIL framework., • Understanding service desk processes, incident and request management, change management and problem management., • Excellent analytical and problem-solving skills., • Excellent organisational skills., • Understanding of complex information and requirements., • Good prioritisation skills and be flexible enough to adapt plans., • A good team-playing mentality., • International experience an advantage., • Self-developing to reach target goals set. Able to travel to locations at short notice. • Contract, • Information Technology, • Food and Beverage Services and Airlines and Aviation #J-18808-Ljbffr