Web Support Analyst
hace 2 días
Crowborough
Web Support AnalystEast Sussex £28,000 + depending on experience Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This is a fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences. What You'll Do:As the primary point of contact for customer web and NCompass (our bespoke EPOS solution) related support, you will: • Provide Support: Deliver second-line support for web, NCompass, and integration-related queries via phone and email, ensuring customer satisfaction., • Resolve Issues: Investigate and resolve operational issues affecting customer websites and connected systems, using your analytical skills., • Utilise Your Skills: Diagnose faults and analyse data using system tools, application interfaces, and SQL queries., • Make Changes: Perform site-by-site configuration and operational adjustments to meet customer requirements., • Implement Updates: Execute controlled front-end changes using HTML, CSS, and JavaScript where applicable., • Follow Procedures: Carry out defined server or environment tasks in accordance with documented procedures and authorisation., • Create Guides: Prepare and maintain customer-facing guides, training materials, and operational documentation., • Support Procedures: Keep internal support procedures and knowledge resources up to date., • Understand Needs: Develop a deep understanding of customer needs, common challenges, and emerging trends in online selling and web usability., • Identify Opportunities: Spot recurring issues and communicate these to the Web Manager and development team for continuous improvement., • Be Proactive: Contribute ideas and practical suggestions to enhance the company's web and EPOS platforms., • Understanding of HTML, CSS, and JavaScript for front-end adjustments., • Experience using SQL for data investigation and reporting., • Familiarity with website platforms, integrations, or EPOS/web-connected systems., • General understanding of hosting environments, APIs, or basic server concepts. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.