Inbound Sales Executive
23 hours ago
Stratford-Upon-Avon
At Unique Senior Care, we specialise in one thing: people. We’re proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive to join our supportive team. About the Role As the first point of contact for people seeking care, you will play a crucial role in shaping their journey with us. Every conversation matters – whether someone is enquiring for themselves or for a loved one. You’ll: • Have experience in the care industry doing a similar role., • Handle incoming calls and emails with empathy and professionalism., • Guide enquiries through to a care consultation with our local Registered Care Managers., • Build trust by listening carefully, offering reassurance, and providing tailored information., • Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us., • Support the transition to a new CRM system, helping us continually improve how we connect with clients. This is a rewarding position where your ability to listen, understand, and support families will directly impact people’s lives. Is this Role Right For You? This role will suit you if you: • Thrive on helping people – you enjoy guiding others through important, sometimes emotional decisions., • Have excellent communication skills – whether by phone, email, or online, you know how to build trust and confidence., • You are naturally empathetic – you understand that compassion is just as important as professionalism., • Enjoy achieving goals – you’re motivated by meeting targets, but never lose sight of the human connection., • Love being organised – you take pride in managing details, processes, and follow-ups seamlessly., • Ideally you will have a background in care Why Join Unique Senior Care ? • Purpose-driven work: Every call you take has the power to make a difference in someone’s life., • Supportive culture: We value respect, dignity, and compassion – for both clients and our team., • Professional growth: As we expand, so do your opportunities to learn, develop, and progress., • Stability: A full-time, permanent role with a competitive salary and the chance to grow with a trusted, award-winning care provider., • Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued. What You'll Bring • Experience in a telephone-based role (sales, customer service, or similar)., • Confidence in engaging with people and building rapport quickly., • Strong administration and organisational skills., • Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.)., • Self-motivation, high energy, and a drive to succeed., • IT literacy (experience with CRM/marketing tools is a bonus). Benefits of Joining Us • Competitive salary – £31,000, • Comprehensive training and development to support your growth, • Company pension scheme, • Employee referral scheme, • Access to our Employee Assistance Programme, including mental health counselling, • Birthday voucher to celebrate your special day, • Paid holiday entitlement
