IT Support Engineer (L1 and L2) - Google Workspace & M365
2 days ago
Stratford-upon-Avon
IT Support Engineer (Level 1-2) - Google Workspace & Microsoft 365 Public Sector Consultancy | Warwickshire We're hiring an IT Support Engineer (Level 1-2) to support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands-on experience supporting users, devices, and modern workplace tools. Salary: £25,000-£30,000 + bonus + benefits Clearance: SC cleared (or willing to undergo clearance) Location: Warwickshire office (Tues-Thurs), WFH Mon & Fri Hours: Shift-based cover between 07:00-21:00 * Early: 07:00-15:00 * Late: 13:00-21:00 Key Responsibilities * Provide Level 1-2 end user support across Google Workspace and Microsoft 365. * Troubleshoot issues relating to user accounts, permissions, email, and applications. * Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink). * Manage users, groups, and policies via Google Admin Console and M365 Admin Centre. * Deliver onboarding/offboarding and guide users on best practices. * Log, manage, and resolve incidents using ITSM tools, escalating where required. * Support MDM, SSO, and identity management solutions. * Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives). * Maintain clear documentation and contribute to knowledge base articles. Required Skills & Experience * Experience supporting Google Workspace and Microsoft 365 in a corporate environment. * Strong understanding of admin portals, user management, and security settings. * Comfortable supporting both Mac and PC users. * Familiarity with ITIL processes and ticketing systems (eg Jira, JumpCloud). * Experience with Slack/Salesforce and Airtable administration. * Basic Scripting experience (Google Apps Script, PowerShell, or Python). * Strong communication, customer service, and problem-solving skills. Key Attributes * Customer-focused with a proactive mindset. * Able to work independently and as part of a team. * Well organised with strong attention to detail. *Rates depend on experience and client requirements