Human Resources Operations Manager
20 hours ago
Stratford-Upon-Avon
HR Operations Manager Stratford Upon Avon About Us We’re a boutique HR consultancy with a big personality and an even bigger impact. At The HR Consultants, we help organisations across the UK create workplaces their people love – with no HR blah blah blah. Our services span the full employee lifecycle: recruitment, HR advice, administration, training, people strategy and everything in between. We’ve been growing fast for the last 6 years, supporting hundreds of businesses and more than 50,000 employees – and we’re not slowing down. That’s where you come in. • We’ve got the clients., • We’ve got the HR experts., • We need you to help us take things to the next level. The Role Reporting to the MD, you’ll play a pivotal role in scaling our HR support services as we double the number of clients we support by 2026. This is a hands-on leadership role where you’ll balance people management, complex casework, and client projects. Key responsibilities include: • Leading and supporting our HR delivery team (advice, admin, projects), ensuring high performance and strong collaboration., • Advising clients on complex ER issues (performance, sickness, grievance, redundancy, etc.), always with a commercial focus., • Overseeing HR projects such as restructures, redundancies and transformation programmes, ensuring delivery is on time, in full, and communicated brilliantly., • Managing client onboarding across subscriptions, projects and recruitment services., • Acting as a point of escalation for clients when needed., • Partnering with the MD and Customer Experience Specialist to improve processes and services., • Supporting marketing activity with LinkedIn posts and occasional content., • Potential to develop and deliver engaging client training sessions (e.g. line manager programmes). What We’re Looking For Must-haves: • Solid HR generalist experience, ideally at Manager level or above., • A strong track record advising on complex ER cases., • Experience leading and developing a team., • Commercially minded, fast-paced, and able to juggle priorities. Nice-to-haves / Personality fit: • A positive, solutions-focused attitude (definitely not a mood-hoover!)., • Strong communication skills and confidence on the phone and MS Teams., • Collaborative, approachable and fun to work with., • Hungry for growth and development, for yourself and others., • Previous experience of working in a consultancy environment., • Skilled in designing and delivering training workshops. Why You’ll Love Working With Us • Salary will be circa £45,000-£50,000 per annum, • Hybrid working – office in Stratford-upon-Avon Mon–Wed, home the other 2 days., • Lots of growth and development opportunities (we’d love you to grow your career with us, but we know we’ll help you wherever life takes you)., • Office perks – cake station, bar for end-of-day wind downs, and a brilliant central Stratford location for river walks, shopping or Shakespeare history on your lunchbreak., • A friendly, supportive team who don’t take themselves too seriously., • All the sensible stuff too: parking, holidays, Christmas shutdown, private health, pension., • And most importantly – you’ll be part of a consultancy that makes a real difference. Over the last 6 years, we’ve helped more than 50,000 people have a better experience at work. A Snapshot of a Typical Day 8:55am – Coffee & catch-up at the cake station. 9:01am – Log in, check client queries, allocate tickets to the team. 9:20am – Daily stand-up with the business. 10:00am – Internal HR programme meeting to review projects and progress. 11:45am – MS Teams call with a client to support a complex ER case. 1:00pm – Lunch break in beautiful Stratford. 2:30pm – Call with our employment lawyer to sense-check advice. 3:00pm – Case review session with the HR Advisors. 4:00pm – Catch-up with Customer experience specialist to review client feedback. 5:00pm – Wrap up the day, update the CRM, and maybe a cocktail/mocktail with colleagues. (Every day is different – and you’ll shape your schedule.) Ready to Join Us? If you’re ready to bring your expertise, energy and leadership skills to a consultancy that’s growing fast and having fun along the way – we’d love to hear from you.