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ASSISTANT MANAGER Focused on Exceptional Guest Experience | JW Lees The Opportunity JW Lees is recruiting for a dedicated and service-focused Senior Assistant Manager to join the leadership team of one of our managed pubs with rooms. This is a key role for an experienced individual who is passionate about people, operational excellence, and above all, delivering outstanding guest satisfaction. To be considered, you must have a minimum of two years’ experience as an Assistant Manager in a hospitality management setting. Key Responsibilities As Senior Assistant Manager, you will work closely with the General Manager to support the smooth, effective, and profitable operation of the business — with a clear focus on guest engagement and service excellence. Guest Experience • Set and uphold the highest standards of service throughout every guest interaction., • Act as a visible and proactive presence on the floor, ensuring a warm and welcoming environment., • Take personal responsibility for resolving guest issues professionally and promptly., • Support and motivate the wider team to deliver consistently exceptional hospitality., • Assist with recruitment, training, and development of team members, ensuring they are well-equipped and confident in their roles., • Foster a positive, inclusive culture that reflects the values of JW Lees., • Take operational responsibility in the absence of the General Manager., • Maintain rigorous standards in cleanliness, presentation, and food and drink service., • Oversee day-to-day processes including stock management, supplier liaison, and team scheduling., • Ensure full compliance with all licensing laws, food hygiene, health & safety and company policies. To succeed in this role, you will need to demonstrate: • Minimum of 2 years’ experience as an Assistant Manager in a hospitality management role, • Strong leadership and team development skills, • A calm, confident presence with excellent interpersonal abilities, • A guest-first mindset and commitment to service excellence, • Commercial awareness and a strong understanding of hospitality operations JW Lees is a sixth-generation, family-owned brewery and hospitality business, proudly based in the North West of England. With over 150 pubs, inns, and hotels across the North West and North Wales, we are proud of our heritage and passionate about delivering memorable guest experiences. Our values define us: Proud | Savvy | Honest | Passionate | Personal | Together These values guide how we work, how we treat each other, and how we serve our guests.

Head Chef - Manchester (Virgin Media O2 Site) Monday to Friday, 7:00 AM - 3:30 PM Salary: £30,000 per annum We are looking for an experienced and motivated Head Chef to join our key site in Manchester, supporting Virgin Media O2’s senior clients and call centre teams. This is a vital role working closely with the Unit Manager to deliver an exceptional catering service and maintain high operational standards. Key Responsibilities: • Assist Unit Manager in managing the onsite team to ensure compliance with HR, HSE, Profit Protection, PCI, and stock control, • Control wastage and manage menu planning with a focus on achieving a 40% Gross Profit (GP), • Monitor “Did we make you smile” scores with a target of 10% monthly improvement, • Manage stock taking and ensure Nexus accounts remain compliant, • Lead and work collaboratively within the team to deliver excellent service, • Maintain understanding and implementation of Food Management Systems, HACCP, Food Safety, Health & Safety, Natasha’s Law, Allergens, and Manual Handling, • Commit to WELL standards or undertake training to ensure adherence to WELL guidelines Requirements: • Proven experience in B&I contract catering, • Strong skills in stock and wastage control, working towards achievable GP targets, • Excellent leadership and teamwork abilities, • Detailed knowledge of food safety regulations and compliance standards, • Commitment to delivering high-quality food and customer service Why Join Us? • Work in a high-profile, key site environment, • Monday to Friday hours with a supportive team, • Opportunity to grow and develop within a dynamic organisation If you’re ready to lead a talented team and contribute to an outstanding catering operation at Virgin Media O2, we want to hear from you! Apply now and take your next career step with us! About Us We connect workplaces to mindful, flavourful & planet-positive catering At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030.

Are you a proven Process Safety Experience with demonstrable experience working in a highly regulated environment? Do you want to be part of a company that’s driving innovation in speciality chemicals? Do you want to work for a company that supports your professional development in process safety through training, certifications, and cross-functional exposure? If this sounds like the opportunity for you, click apply to take the next steps!! The Opportunity An exciting opportunity has become available due to internal progression for a proven Process Safety Engineer to join one of our key clients. The opportunity will give you the opportunity to gain valuable experience, working for a leading company in the chemical industry. You’ll be joining a team of close-knit engineering professionals with the chance to learn from a wide spectrum of skills and experience. Your duties and responsibilities will be • Support the development and maintenance of the safety management system as required to satisfy legal requirements (COMAH & REACH) and ISO standards., • Drive the development of the basis of safety operating envelops for a variety of high hazard chemical processes and demonstrate the reliability of these to the Regulator., • Commission and follow through to acceptance new or modified plant ensuring operational requirements are met. Provide suitable documentation to support this., • Identify and implement plant modifications to improve safety, efficiency or reduce environmental impact. Conduct appropriate hazard assessment as part of authorisation procedures., • Establish best practise and process optimisation to underpin the corporate process knowledge., • Support the introduction of new processes on to the Eccles Site, developing training programs to ensure safe operation., • Provide technical support in troubleshooting plant problems as identified by Plant Management, • Active participation in HSE COMAH Intervention program, with primary focus on the strategic topics of Process Safety (developing and improving PSPI’s) and Aging Plant, demonstrating acceptable standards of performance and addressing actions arising from HSE inspections., • Lead HAZOP studies for new and existing operations on site, follow up on closure of actions arising., • During commissioning and trials, supervision of operations on multi-million-pound plant with raw materials of the value of thousands of pounds, • Balancing the day-to-day troubleshooting demands vs longer term improvement activities., • Large diverse plant area and activities with specific process issues requiring development work., • Degree level or equivalent in Chemical or Process Engineering with associated chartership;, • Experience working on a Top Tier COMAH site., • Ability to communicate confidently and effectively with levels from shop floor to senior management;, • Ability to handle a multitude of issues simultaneously in line with specified priorities and to perform under pressure;, • Communication and presentational skills to enable instruction (verbal and written) to other employees in new operational techniques/new process introduction, H&S matters., • Strong technical acumen and awareness of own capabilities to engage with external agencies, particularly the Regulators, on Process Safety matters., • Ability to communicate confidently and effectively with levels from shop floor to senior management., • Ability to handle a multitude of issues simultaneously with competing priorities and to perform under pressure., • Chartered or working towards chartership Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply. We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate. Millbank operates as both an Employment Agency and an Employment Business. Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply. We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate. Millbank operates as both an Employment Agency and an Employment Business.

About the Role Our client is a well-established international player in the chemical manufacturing and processing industry is seeking an experienced Process Safety Manager to lead all aspects of process safety, health & safety, and engineering reliability at a major UK production site. This position is ideal for an accomplished professional ready to take the next step into leadership in combining process safety management, environmental compliance, and engineering governance to ensure a safe, efficient, and compliant operation. Key Responsibilities Process Safety Leadership • Lead the development and implementation of the site’s Process Safety Management System (PSMS) in line with UK legal standards and ISO frameworks (ISO 45001 / 14001)., • Oversee HAZOP, HAZID, LOPA, SIL and related risk assessments, ensuring compliance with industry best practice., • Drive Management of Change (MOC) processes across plant, process, and personnel., • Act as site lead for DSEAR/ATEX implementation and continuous improvement., • Promote a zero-incident culture through strong engagement with all departments and continuous training., • Own site risk assessments, safety procedures, and SOP governance., • Manage the Permit-to-Work (PTW) and Lock-Out/Tag-Out (LOTO) systems., • Conduct root-cause analyses (RCA) and drive Corrective & Preventive Actions (CAPA) to completion., • Manage the engineering and maintenance functions, ensuring reliability and integrity of plant assets., • Lead preventive maintenance (PPM) strategies using CMMS systems., • Report on maintenance KPIs and oversee contractor safety and compliance., • Embed a culture of continuous improvement and innovation within the technical team. Ideal Requirements Essential: • NEBOSH Diploma (or NVQ Level 6) with GradIOSH/CMIOSH status., • Proven leadership in process safety, HSE, and maintenance within a high-hazard or regulated environment., • Strong understanding of DSEAR, COMAH, and engineering best practice., • Skilled in HAZOP, LOPA, ATEX zoning, relief systems, and permit control., • Bachelor’s degree in Chemical, Process, or Mechanical Engineering., • Chartered or working toward Chartered Engineer (CEng) status., • CompEx (Ex14 or Ex12) and/or APMP Project Management Certification., • Strategic thinker with hands-on operational insight., • Influential communicator able to engage at all levels of the organisation., • Resilient, decisive, and safety-focused., • Competitive base salary (depending on experience)., • Pension, healthcare, and further career development support., • A key leadership position in a business committed to sustainability, innovation, and safety excellence.

As Service Contract Support Administrator you will provide efficient administrative support to the contract management team, ensuring smooth operation of sales processes from order entry to delivery. NMS Recruit are seeking an experienced Service Contract Support Administrator for a leading OEM in t

Director of HR Shared Services Can you transform core business functions to deliver smarter, faster, leaner support? Do you thrive in high-volume, multi-site environments where operational excellence is everything? Can you operate across complex, multi-stakeholder management environments ensuring optimal results for all? MacGregor Black is partnering with a Significant Multi-Site Operation on the search for a Director of HR Shared Services. This is a permanent hybrid position, located in Manchester. As Director of Shared Services, you will lead the transformation and delivery of a high-performing, centralised support function that underpins the company’s continued operational and commercial success. You’ll oversee the strategic integration and day-to-day performance of shared functions such as finance operations, payroll, HR services, procurement, IT support and administration. This is a leadership role for a systems-savvy, service-focused, and commercially sharp professional who thrives in high-volume, operationally complex multi-site environments. Key Responsibilities: • Develop and execute the shared services strategy, aligning functional delivery with business needs, cost-efficiency targets and service excellence, • Lead, manage and evolve centralised teams covering finance operations, payroll, HR administration, procurement, IT support and other business-critical services, • Deliver continuous improvement across all service lines, ensuring robust processes, technology utilisation and measurable performance standards, • Act as a strategic business partner to the executive leadership team, contributing to operational planning, efficiency drives and cost transformation programmes, • Own service delivery KPIs and ensure each functional area operates at a consistently high standard across all sites and regions, • Oversee compliance and control frameworks within shared services, including audit readiness, risk management and policy alignment, • Lead the implementation and optimisation of systems, automation tools and digital workflows to improve service speed, accuracy and visibility, • Manage change programmes related to process redesign, system upgrades and service model transitions, • Build a strong, service-oriented culture across the function, investing in team development, capability building and cross-functional collaboration What We're Looking For: • Significant experience in leading shared services or central operations functions within a large-scale, complex, multi-site organisation, • Proven track record of delivering service transformation, process optimisation and cost efficiency across multiple functions, • Strong understanding of finance operations, HR service delivery, procurement, IT support and payroll governance, • Commercially astute, data-driven and results-oriented, with excellent operational awareness, • Strategic thinker with a practical mindset, able to balance long-term planning with day-to-day delivery, • Exceptional leadership and stakeholder management skills, with the ability to influence across all levels of the organisation, • Comfortable leading systems and technology change, with a focus on automation, service integration and digital adoption, • High level of integrity, judgement and resilience in managing complex operational challenges and sensitive matters For more information, please contact Jon McNeish today.

Job Title: Ecommerce Manager Location: Stockport, UK (on site) Reports to: Head of Ecommerce Role We are looking for a commercially driven Ecommerce/Marketplace/TikTok Shop Manager to take ownership of our TikTok Shop strategy, execution, and growth. You will be responsible for managing the end-to-end TikTok Shop operations, including product listings, promotional campaigns, managing the relationship with TikTok daily and ensure best practise is adhered to. This is an exciting role for someone who understands TikTok trends, eCommerce trading, and how to turn viral moments into sales. Key Responsibilities Shop Management & Optimisation • Set up, manage, and optimise TikTok Shop listings (titles, descriptions, keywords, and pricing)., • Monitor stock levels, coordinate with operations to ensure smooth fulfilment and inventory accuracy., • Analyse performance data to optimise product visibility and conversion rates., • Plan and execute TikTok Shop campaigns, flash sales, and seasonal promotions., • Work closely with TikTok Shop team to leverage platform promotions., • Collaborate with the content team to produce TikTok-friendly videos that drive sales., • Work with paid media teams to run TikTok Shop ads., • Track and reviews KPIs: Sales, ROAS, CTR, and best-performing SKUs., • Provide weekly and monthly reports with actionable recommendations., • Monitor operation KPIs to ensure no TikTok Shop violations are hit., • Monitor TikTok trends and share insights with the wider business. What You’ll Bring • Experience managing a TikTok Shop or other online marketplaces (Amazon, Shopify etc.)., • Strong understanding of TikTok trends, eCommerce trading, and social commerce., • Excellent communication and collaboration skills., • A proactive, commercial approach with a passion for social commerce. Why join us? • A fun and supportive work environment where creativity thrives., • Opportunities for growth and professional development, • Competitive compensation and benefits, • Work with a team that shares your passion

Lettings Director – Manchester – £40,000 basic + commissions A highly reputable and established independent agent are expanding and as such, they’re looking for an experienced Lettings Director to grow, develop and make a real impact within the company. Great opportunity to play a key part in a successful independent firm and oversee their lettings operation. The lettings business has grown at an extraordinary rate and they are determined to accelerate even further with this appointment. What’s in it for you • Annual basic salary of £40,000 DOE, • Car allowance or company car available, • Excellent commissions structure – paid quarterly, • Monday to Friday, 9am - 5.30pm, • Early finish on a Friday!, • Flexible working options available after successful probation, • 20 days annual leave + bank holidays, • Private Medical Cover benefits available, • Paid for company events, • Opportunity to become a key figure in a growing business What you’ll be doing • Oversee lettings operation for offices in Manchester and Barrow-in-Furness, • Managing a senior management team to make sure both offices are operating effectively, • Increase portfolio through business development strategies, • Generate weekly / monthly lettings and property management reports, • Attend director meetings to discuss new business ideas, • Exciting role for someone who has great lettings ideas and personality What you’ll have • Strong experience in lettings and property management, • Good knowledge and understanding of the lettings industry and current legislation changes, • Previous management experience essential, • Full UK driving licence, • Excellent communication and leadership skills, • ARLA qualified preferred but not essential

About SHEIN EMEA SHEIN is a global online fashion and lifestyle retailer, providing an extensive range of affordable, SHEIN-branded apparel and products sourced from a global network of vendors. Since our founding in 2012, we have expanded to serve customers in over 150 countries worldwide. Our EMEA headquarters are in Dublin, and we now operate over 15 offices across the EMEA region. At SHEIN, our mission is to make the beauty of fashion accessible to all. Through our industry-leading, on-demand production model, we support a smarter, more future-ready fashion industry that adapts to the changing needs of our customers. Learn more about SHEIN by following us at and . Position Overview We are seeking a skilled and dynamic Business Administrator to join our team. As a Business Administrator, you will play a vital role in ensuring smooth and efficient operation. You will be responsible for overseeing various administrative tasks, managing daily operations, and providing support to our staff and clients. The ideal candidate will possess exceptional organizational skills, a strong attention to detail, and the ability to manage multiple tasks effectively in a fast-paced environment. Responsibilities • Provide comprehensive administrative support to ensure efficient office operations. This includes managing calls, emails, and correspondence, organising meetings and appointments, and maintaining accurate records and files., • Oversee the day-to-day functioning of the office, including supply and asset management, facility management and coordinating with external vendors and service providers. Responsible in budget execution at the site to ensure adherence to EOY targets., • Coordinate and manage travel arrangements and accommodation for staff members., • Support HR functions, such as maintaining employee records, processing paperwork, and assisting with onboarding new hires., • Maintain and update databases, spreadsheets, and other records with accuracy and attention to detail. Generate reports, analyse data, and present findings to support informed decision-making., • Assist with financial tasks such as processing invoices, managing expenses, and reconciling accounts relative to business administration. Collaborate with the finance and expense team to ensure accurate and timely financial documentation., • Communication: Serve as a liaison between internal teams, clients, and external stakeholders. Facilitate effective, • communication by drafting memos, presentations, and reports. Ensure timely and accurate dissemination of information., • Maintain knowledge of company policies, procedures, and regulations. Assist in implementing and enforcing compliance standards to ensure adherence to legal and ethical obligations., • Foster a positive and inclusive staff experience by organising and coordinating cultural festivals and celebrations, promoting diversity and cultural awareness within the organization., • Assist in the implementation of Workplace Experience standards to achieve employee satisfaction in the office., • Oversee implementation of certain initiatives on administrative and workplace wellness for the EMEA countries. Requirements • Bachelor's degree in Business Administration, Management, or a related field., • 3+ years experience in a similar administrative role. Experience in ecommerce industry is advantageous., • Experience in Facilities Management, is a strong plus., • Front of house reception experience., • Strong organisational abilities with a keen eye for detail., • Ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously., • Excellent verbal and written communication skills. Ability to effectively interact with individuals at all levels of the organisation, as well as external stakeholders., • Proficient in using Microsoft Office Suite. Experience with data management and reporting software is a plus., • Strong analytical and problem-solving skills. Demonstrated ability to think critically, identify issues, and propose effective solutions., • Ability to thrive in a fast-paced and dynamic work environment. Flexibility to handle changing priorities and willingness to take on new responsibilities as needed., • Demonstrated integrity and ability to handle sensitive information with confidentiality and professionalism. If you are a highly organised and proactive individual with a passion for supporting business operations, we invite you to apply for the position of Business Administrator. Join our team and contribute to the success of our organisation. Visit and to learn more about us! SHEIN DISTRIBUTION UK LIMITED is an equal opportunity employer committed to a diverse workplace environment.

Fichtner is global engineering consultancy established in 1922 with over 2000 employees over 170 countries. Within the UK and Ireland our engineers and consultants are involved in some of the most innovative energy projects across the UK providing design, intellectual, and engineering services to developers, investors, owners, and operators. Projects in development, construction, or operation in the UK and Ireland, include more than: • 60 major thermal power plants, across the waste, biomass, and conventional power sectors, • 10 GWh of battery storage, • 5 GW of solar, • 7 GW of on-shore and off-shore wind, • 5 GWh of pumped storage hydro projects We are now looking to recruit an relatively experienced engineering planner in a permanent capacity to support ongoing roles in the delivery of major infrastructure projects and support the continuous improvement of the services we provide our clients. We intend to base this role from our Stockport office. We are looking for: A high calibre candidate with most of the following skills or experience: • A HND or degree in engineering or project management (essential)., • Experience gained with medium to large power generation projects is desirable., • Development and analysis of complex project programmes and schedules., • Project management software including Primavera P6., • Probability analysis e.g. Monte Carlo and Primavera risk analysis., • Best practises for assessing, recording, and reporting progress including leading and lagging KPI’s., • Critical path and delay analysis techniques., • Awareness of claims management and standard forms of contracts., • Strong analytical skills., • Excellent people and communication skills., • Competent user of Microsoft Word, Excel, and Power BI., • Full right to live and work in the UK., • A current driving licence for occasional travel to project sites in the UK and Ireland. We offer in return: • Salary package, with leading bonus scheme of up to 20% of the agreed salary., • Significant training, development, and career growth opportunities., • Electric vehicle leasing scheme., • Private medical & life assurance., • Cycle to work scheme., • Team and company social events., • Milestone scheme celebrating years spent as part of the Fichtner team!

Our Client is the North West’s largest Mental Health and Learning Disability charity. With a strong track record over 30 years, they work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services. They have a vision to create a world where people control their lives. They pride themselves on helping the people they support to design, develop and ‘own’ the support they receive by planning this with them; they support people to make informed choices and increase their own independence; and they support people to maintain their own health, wellbeing and living environment. These principles are really important to them. As a ‘values based’ employer, the people that work for them genuinely care about the people they support, and they are seeking likeminded people to join their family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people they support then they would love to hear from you. Our client also recognises the contribution and value that their staff make. They would not be able to provide the life changing support that they do without people like you! In return for your contribution they will support you throughout your career and they provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with them. Director of Quality Improvement Reports to: Chief Quality Officer Responsible for: Quality Improvement Manager, Investigations and Compliance Manager Job Purpose Our Client has an ambition to be a sector leader in quality, value and personal outcomes over the next 3 years. The Director of Quality Improvement will lead on the realisation of this ambition by developing the necessary strategies, policies, processes and procedures to deliver: • A person-centred, strengths-based, & outcome-focused support model that supports active citizenship, health and wellbeing., • CQC ratings of Good or Outstanding in all services. The Director of Quality Improvement will drive the agenda across the entire organisation to develop the quality matters culture in every person, including the people they support. Thus, improving personal outcomes, user experience and organisational effectiveness. Dimensions • Overall responsibility for a corporate quality team consisting of 5 individuals but with 2 direct reports., • Overall responsibility for a corporate budget for quality team salaries and non-pay items. Principal Accountabilities Quality Assurance • Lead an integrated and cohesive approach to the design and implementation of quality assurance activities across the organisation to maintain and improve regulatory compliance and evidence-based practice., • Prepare the organisation for the introduction of CQC’s new single assessment framework to ensure the group maintains and improves current CQC ratings., • Lead and direct effective and appropriate audit and inspection activity across the group to provide ongoing and robust scrutiny of the provision of health and social care in all., • Lead and direct the effective and efficient operation of the Quality Team, developing strategies, resources and capability and oversight of corporate and operational activities to deliver the objectives of the group., • Work closely with the Directors of Operations to build a joined-up approach to assurance which identifies opportunities for improvement along the journey of support. This will include formal accreditation processes and systems to evidence the quality of their service design and delivery., • Ensure effective and efficient use of resources to deliver a well-motivated workforce and the, • Lead on the identification and introduction of a formal Quality Improvement methodology across the organisation and a framework for identifying, planning, implementing and evaluating specific improvement projects., • Provide strong and effective leadership in undertaking major reviews and investigations, ensuring a robust and independent approach to the inspection and scrutiny of the quality of care, to transparently identify good practice and areas for improvement., • Lead the establishment and fostering of strategic alliances with other bodies across the health and social care sector, focused on sharing good practice, skills and expertise and benchmarking the group with their peers., • ·Unlock the potential within this organisation to enable the people they support, our staff and other stakeholders to co-produce new ways of thinking and working for the organisation., • ·Develop and implement a co-production strategy so that the group’s services and support models work better for the people that use them., • Support the design and implementation of the organisation’s new digital care management system., • Support the Chief Quality Officer on the design and implementation of an annual quality and safety strategy., • Support the Chief Quality Officer and the wider Executive team in the development and delivery of the annual business plan., • Ensure the integrity and accuracy of quality and safety data provided to the organisation for the purpose of compliance and decision making., • ·Responsible for the day-to-day effective management of the Quality Team personnel and activity to maximise resource effectiveness and prioritisation., • Support the Chief Quality Officer in the Nominated Individual role to maintain regulatory compliance, oversight and assurance at all times., • Ensure that the group produces an Annual Safeguarding Report for Board scrutiny., • Ensure that the group produces an Annual Health & Safety Report for Board scrutiny., • Ensure Quality Team staff are led and supported by just and compassionate leadership., • Responsible for dealing with disciplinary and capability concerns, including acting in a professional advisory capacity for organisation-wide disciplinary/capability hearings/investigations., • Chair the monthly Quality & Compliance Committee., • Make a monthly quality and safety report to ERAM. Experience: • At least 5 years’ senior leadership experience working in an adult health or social care field., • Demonstrable experience of developing or implementing a quality assurance framework including service and compliance audit strategy and tools,, • Demonstrable experience of using and promoting the skills, knowledge and experience of the people they support, and their families, in improving user experience, outcomes, service delivery and design., • Experience of strategic risk management and reporting., • Experience in the preparation of both statutory and non-statutory returns (e.g. MHSDS returns, annual Quality Account submissions, etc.)., • Demonstrable experience of leading and developing multi-disciplinary teams., • Experience of managing in organisations undertaking significant change, whether as a consequence of market disruption or organisational re-engineering., • Excellent problem solver., • Highly resilient and able to work at a pace and manage competing priorities., • Highly numerate and excellent analytical skills., • Excellent communication skills (both verbal and written) to both financial and non-financial individuals., • High degree of IT literacy., • Ability to influence senior stakeholders., • Ability to both adapt existing and develop new quality, operational and financial models., • An understanding of all relevant health and social care legislation and regulatory frameworks, • Commitment to Public Service values (the Nolan Principals) and principles and the values of Our Client, • Passion for making a positive difference in the lives of others, • Commitment to the vision for social care as set out by Social Care Future and the Making It Real Framework from Think Local Act Personal., • A professional qualification in a relevant field e.g. health, social care, regulations, operations,, • Registration member of a relevant professional body., • Car driver with full license., • Ability to travel across the North West and wider., • Expectation to be in services at least 2 days per week., • Participate in Level 3 on-call rota

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Join our team in leading the integration and optimization of sophisticated technology solutions within Pension Operations and the Pension Systems Department (PSD). Partner with colleagues to improve efficiency, introduce innovative solutions, and uphold the highest governance standards. Play a critical role in delivering impactful, flawless, and future-focused results! How you'll make an impact • Develop a solid understanding of business systems and processes., • Explore and apply a wide variety of technology solutions beyond traditional methods., • Provide feedback to improve the business operating model., • Ensure solutions align with Consumer Duty principles, especially for Vulnerable Customers., • Collaborate with PSD to ensure teams are fully prepared for release., • Test automated routines thoroughly across all scenarios., • Develop and implement manual processes where automation isn’t available., • Train and support teams to expertly manage schemes from debut., • Contribute to post-installation reviews to drive continuous improvement., • Partner with teams to optimize technology solutions., • Support teams in managing changes to technology systems., • Use data insights to evaluate the success of technology implementations., • Ensure consistent governance across all actions and processes., • Provide regular reports to showcase the impact of initiatives., • Build and maintain positive relationships internally and externally., • Collaborate to resolve issues across business areas., • Embrace and respect diverse working styles., • Set clear goals and priorities for your team., • Align resources to key projects and adapt to challenges., • Supervise progress and implement solutions to overcome barriers., • Experience in occupational pension scheme administration., • Proficient in persuading collaborators., • Logical problem-solving and risk mitigation., • Strong time management and prioritization., • Confident in challenging and improving processes. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are looking to recruit an Account Manager to join our growing Care Team based out of our Sale office. Our Sale team is a fast-paced, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you. You will be responsible for ensuring effective servicing of client accounts. Working in partnership with our Account Executives to provide a quality service to new and existing corporate clients by advising, arranging and securing appropriate cover to meet their demands and needs. How you'll make an impact • Maintain relationships with clients, assisting with day to day enquiries, MTAs and confirming cover arrangements., • Prepare for PRISM by producing a headline summary of changes and obtaining claims listings; contribute to strategy discussion, • Produce PRQ documents & provide to Exec ahead of client meeting, • Attend client meetings as required and action points arising from meetings as requested by Exec, • Ensure all details of calls, correspondence and risk details updates are uploaded to Acturis, • Prepare market presentations and broke all risks to market including e-trade & schemes, • Negotiate terms both in respect of price and policy coverage, • Compare cover options, assess suitability and build quotations and reports as appropriate, • Instruct Insurers in good time, check & issue policy documentation including Certificates, • Invoice, arrange finance, process card payments, • Lapse policies, RFQs and clients on Acturis on expiry/cancellation, • Produce Summary of Insurance and provide to Exec to issue, • Diary all outstanding matters and follow up as appropriate, • Manage all account queries highlighting any concerns to line managers on time., • Raise any complaints, errors or omissions with management on discovery to protect Gallagher’s reputation, • Maintain and update knowledge of insurance products, services and markets as and when developments occur, • Build and maintain network of contacts in both internal and external markets., • Good understanding of insurance principles and the coverage, terms and conditions of transacted risk types along with the requirements of the niche sectors in which we operate., • Risk aware with strong planning and analytical skills along with accuracy and high attention to detail, • Excellent written and verbal communication and interpersonal skills to build rapport with clients, insurers, team members and management., • Ability to ask relevant questions to identify client needs, • Adept at negotiating to achieve the desired result, • Professional and empathetic with team members, internal and external clients, even in conflict situations, maintaining confidentiality and integrity at all times, • Self-motivated with strong leadership and team management skills with the ability to inspire, motivate and develop a high performing team., • Results oriented mindset, able to delegate with defined, clear objectives, expectations and priorities, • Able to plan and organise, multi-tasking to support several lines of enquiry within a regulated, measurable framework to achieve SLA’s, • Proficiency in using MS Office, Acturis and E-trade platforms, • Aligned with Gallagher vision, values and strategy On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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