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  • Customer Service Manager
    Customer Service Manager
    14 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners. Key Responsibilities: • Manage and supervise daily customer service operations and support the customer service team., • Handle customer enquiries, complaints, and service requests professionally and efficiently., • Develop and maintain strong relationships with trade customers, suppliers, and business partners., • Monitor customer orders, deliveries, returns, and after-sales support., • Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations., • Maintain accurate customer records and service documentation., • Review and improve customer service procedures and operational processes., • Monitor team performance and provide guidance, training, and support where required., • Prepare service reports and assist management with operational improvements. Requirements: • Previous experience in customer service management or a similar supervisory role., • Strong communication and problem-solving skills., • Ability to manage customer relationships and resolve service issues effectively., • Good organisational skills with the ability to manage multiple priorities., • Experience working with internal teams and external business partners.

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  • Online sales Executive
    Online sales Executive
    18 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are a well-established builders’ merchant supplying a wide range of building materials, timber, tools, landscaping products, and construction supplies to trade and retail customers. We are looking for a motivated and customer-focused Online Sales Executive to join our growing team. Key Responsibilities • Promote and sell the company’s range of building materials and merchant products through online sales channels., • Respond promptly to customer enquiries via email, website, telephone, and social media., • Prepare quotations, process customer orders, and follow up to secure sales., • Build and maintain strong relationships with trade and retail customers., • Identify new business opportunities and contribute to achieving sales targets., • Coordinate with warehouse and delivery teams to ensure accurate and timely order fulfilment., • Maintain accurate customer information and sales records using the company CRM system., • Deliver excellent customer service and resolve customer enquiries professionally. Requirements • Previous experience in sales, customer service, or builders’ merchant sales is desirable., • Strong communication and negotiation skills., • Good IT skills and confidence using CRM systems and Microsoft Office., • Excellent organisational skills with the ability to manage multiple tasks., • A proactive approach with a strong focus on customer satisfaction and achieving sales targets.

    Immediate start!
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