Order processing jobs in BorehamwoodCreate job alerts

Full-Time | Office-Based£32,000 to £35,000 \n Are you an organised Administrator with experience in shipping, imports, exports, customs documentation, and international logistics? \n We are recruiting for a Shipping Administrator to join a busy and growing business in the North London area. \n This is a varied role that requires excellent attention to detail and the ability to coordinate shipments across multiple countries while ensuring compliance with import/export regulations and customs requirements. \n Monday to Friday9:30am - 5:30pm \n Key Responsibilities \n\n • Managing import and export shipments from order through to delivery.\n, • Preparing and checking customs and shipping documentation.\n, • Ensuring compliance with international shipping regulations and country-specific import/export requirements.\n, • Liaising with freight forwarders, logistics providers, suppliers, and customers.\n, • Obtaining quotations and pricing from suppliers.\n, • Processing orders and monitoring shipment progress.\n, • Tracking deliveries and resolving any shipping or customs issues.\n, • Preparing invoices and maintaining accurate records.\n, • Checking deliveries against orders and investigating discrepancies.\n, • Responding to internal and external enquiries via email.\n, • Supporting stock management and ensuring products are delivered on time.\n, • Providing general administrative support to the wider team.\n\n About You \n To be successful in this role, you will have: \n\n • Previous experience within shipping, logistics, imports/exports, freight forwarding, or international trade administration.\n, • Strong knowledge of customs processes and documentation.\n, • Understanding of country-specific import and export regulations.\n, • Excellent organisational skills with a high level of accuracy.\n, • Strong communication skills and the ability to build relationships with suppliers and logistics partners.\n, • Proficiency in Microsoft Office, particularly Excel and Word.\n, • Ability to manage multiple shipments and deadlines simultaneously.\n, • A proactive and problem-solving approach.\n\n Salary & Benefits \n\n • Full-time permanent position.\n, • Friendly and supportive working environment.\n, • Opportunity to develop within an international shipping and logistics function.\n\n Additional Requirement \n A driving licence and own vehicle are essential. \n If you have experience handling imports, exports, customs documentation, and international shipping administration, we'd love to hear from you. Apply today with your CV. \n

At Elizabeth Scarlett, we exist to create joy, inspire wonder, and protect wildlife - using art and design to connect people to nature, and to one another. By 2030, our goal is to have contributed over £2 million to wildlife conservation. As our Wholesale Trade Operations Manager, you will join a team that leads with kindness, dreams big and takes action together. You'll support our Wholesale Trade team to process orders flawlessly, and improve the systems that serve our bricks-and-mortar and online retail partners. The role covers day-to-day support through our peak trading period, as well as preparing the team for growth in 2027. Reporting to: Location: Hybrid: 3-4 days in the office, depending on peak trading needs (November-December), and up to 5 days during special events Employment type: Full Time, Permanent This role leads Wholesale Trade Operations for Elizabeth Scarlett across the UK and USA, owning the end-to-end wholesale process and fulfilment budgets. You'll make order fulfilment more accurate, efficient and resilient by getting retailer requirements right the first time, from production through to our Third Party Logistics (3PL) partners. You'll also improve stock allocation and build KPI reporting on delivery performance. This hands-on role requires a solid understanding of wholesale logistics, including EDI, routing guides and retailer requirements. You'll lead the Trade Operations team (currently 2 people) and own wholesale trade relationships with our UK and US 3PLs and carriers. You'll work closely with the Operations Director, as well as the Production, Merchandising, Finance and Sales & Partnership teams. You'll set up Wholesale Operations for long-term success by developing the team, planning capacity and driving automation to support the growth planned for 2027 and beyond. • Own the end-to-end wholesale process for the UK and USA - ensuring the 3PL receive, process and dispatch orders on time, and that every invoice is issued., • Set and optimise order-processing workflows and Standard Operating Practices (SOPs) across retail partners, drop-ship programmes, distributor replenishment and special trade orders., • Support your team to troubleshoot order issues, and implement root-cause solutions to prevent recurrence., • Develop end-to-end OTIF reporting against wholesale customers' expectations, and identify the causes of delays and shortages., • Lead peak season planning, including volume forecasts, 3PL capacity and readiness checklists., • Build contingency playbooks for disruptions such as EDI failures, carrier issues, customs holds and retailer system outages., • Deliver cost reductions without compromising service, with a clear view of how operational decisions affect margins., • Lead your team to become experts in retailer routing guides, compliance manuals & vendor requirements, and build playbooks for key partners., • Ensure compliance across carrier selection, delivery appointments, labelling, packing slips & shipment documentation, and record and raise any non-compliances., • Work with Production to get retailer requirements right the first time at manufacture., • Own chargeback tracking and investigation, and eliminate root causes., • Through your team - manage wholesale returns (damaged goods claims, customer returns, end-of-season buybacks and bulk returns), coordinating authorisations and credits with Sales and Finance., • Track return reasons to identify patterns and issues, • Own wholesale relationships with our UK and US 3PL partners - holding them accountable to wholesale SLAs through weekly and monthly reviews of OTIF , case pack accuracy, pallet quality, ASN compliance, and cost per case., • Build escalation and exception processes to resolve fulfilment issues quickly and minimise retailer penalties. 1. Inventory & Stock Allocation • Own pool stock and Available to Sell (ATS) inventory at our UK and US wholesale 3PLs, managing the stock reserve model with the Logistics and Inventory Manager, • Improve allocation and stock reservation to speed up order processing, reduce errors, and give the Sales & Partnership team clarity on stock available to sell., • Manage allocation when stock is constrained, working with Planning, Production and Merchandising to align availability and replenishment with customer PO commitments. 1. Systems, EDI & Automation • Own EDI connections with trading partners to ensure order transmission, ASNs and invoices are reliable. You’ll monitor connections, elevate issues and support new set-ups., • Work with the Finance and Systems Website teams to integrate and troubleshoot NetSuite, Mintsoft WMS, ShipHero WMS and EDI platforms for wholesale workflows., • Identify and drive automation that improves speed and reduces manual effort., • Lead your team with clear priorities, and guide them in developing and balancing transactional, improvement and strategic workstreams., • Build, manage and develop the Trade Operations team, owning hiring and capacity planning as the channel grows., • Provide holiday and absence cover within the team, using this hands-on experience to drive improvements., • Develop relationships between the Operations, Sales & Partnership and Finance teams as well as 3PLs., • Stay current on wholesale logistics trends, best practice and technology. Typical Key Performance Indicators • OTIF delivery rate to wholesale customers, • Order accuracy and error-free order percentage, • Cost per case shipped and year-on-year cost reduction, • Chargeback value and reduction rate Experience • 4-6 years of experience across wholesale trade operations, Business to Business (B2B) retail, supply chain and 3PL operations in a fast-growing goods business., • Demonstrated hands-on experience in improving and implementing processes and systems from order to delivery, including WMS (e.g., Mintsoft, ShipHero ), ERP (e.g., NetSuite ) and integration platforms (e.g., Patchworks and SPS )., • 2-4 years of team-leadership experience, including leading teams under high pressure and prioritising competing needs. Must-have skills • The ability to roll-up your sleeves and get into the details of a process, while also stepping back to understand the bigger picture, purpose, conflicts and synergies to address., • Proven success in quickly embedding yourself in cross-functional teams, working with people at every level of experience and accountability., • Exceptional organisational skills, able to manage multiple tasks across different channels, delivery dates, and priorities., • Comfortable building rapport with both internal teams and external partners., • A problem-solving mindset, with the ability to identify issues early and take ownership of resolving them., • Proficiency in Excel/Google Sheets for order tracking, reporting, and data management., • Excellent written and verbal communication skills in English. Nice-to-have • Knowledge of US trade operations and US wholesalers such as Dillards, Nordstrom and Von Maur, • A background in fashion, accessories, lifestyle, or consumer goods., • Experience using generative AI tools (e.g., Claude / Chat GPT) to work more efficiently without devolving decision-making. Mindset • Proactive and accountable . You spot issues early, raise concerns, and take ownership of fixing them., • Service led . You genuinely care about delivering an excellent customer experience., • Commercially aware . You understand how operational excellence impacts customer retention and brand reputation., • In the details and above . You can work through a routing guide line by line in the morning, then step back and redesign the process that caused the issue in the afternoon. Values fit • Kind, collaborative, and reliable - someone that teams trust to get things done., • Calm under pressure and comfortable managing competing priorities., • Excited to work for a brand blending creativity, commerciality, and purpose. At three months, you've led the team through peak, OTIF reporting is live for UK and US partners and chargebacks are tracked with their root causes identified. At six months, the end to end order process is efficient and effective in delivering the customer-expected OTIFs, SOPs and retailer playbooks are in place for key partners, causes of chargebacks are addressed, and the team, systems and 3PL capacity are ready for future growth volumes. You’re probably not the right fit if… • You've run warehouse or 3PL operations but haven't worked with retailer compliance, routing guides or chargebacks., • You prefer to set strategy and delegate the detail. This role is hands-on, especially through peak., • You're looking for a mature, fully systemised operation rather than the chance to build one. Salary, bonus & benefits • 10% performance bonus, • Private medical insurance, health & wellbeing discounts, stress support, • Income protection, life assurance & enhanced Pension contributions Flexibility and time • Immediate start, • Daily hours 0830-1700 with 1 hour lunch break (flexibility to start 0800-0930 if preferred), • Hybrid working (3-4 days in-office in Potters Bar), • Annual L&D budget (3% of salary), • Annual summer retreat (e.g. 42 Acres, Somerset), • £500 ES products per year at 60% team discount, • 25% friends and family discount Impact and ownership • Full ownership of the trade operation, with the autonomy to shape it as ES grows., • Direct contribution to our wildlife conservation mission., • Screening call with our Talent Acquisition Associate, • Interview with our Chief of Staff, • Final interview with our Operations Director, Chief of Staff and Wholesale Operations Manager Ready to join a purpose-driven brand and help us scale joy and conservation impact? #J-18808-Ljbffr

Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees globally, across 33 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers. There are no limits to where you can take your career. It's great to know you're making a difference to the future of aviation! Whatever part you play you'll be helping us deliver operational excellence to our customers. Based at our Luton manufacturing plant you'll do just that. Established in 1993, GKN Aerospace in Luton is a world leader in commercial and military ice protection systems and transparencies. Offering a full range of capabilities; design, analysis, testing, certification and manufacture of electro-thermal ice protection, military fast jet canopies and flight deck windows to over 20 programmes including: Boeing 787, Dreamliner, AgustaWestland, AW101, Eurofighter Typhoon and Lockheed Martin F-22 Raptor. Our customers include Boeing, Airbus, Lockheed Martin, Bell Helicopters, Textron, BAE Systems, Pratt & Whitney, Leonardo. Our Luton site is home to 370+ employees and onsite facilities including onsite parking, food hub and vending machines. The Luton Engineering & Technology team is focussed on developing product and manufacturing process technology related to aircraft ice protection systems, transparencies and coatings, and specialist structures for both civil and defence applications. We're looking for a Senior Materials Engineer with a strong non-metallic materials engineering background, to join our materials and test team to support the production and development of next generation composite aero structures, ice protection and transparency products. The role will be based in the Materials and Test (M&T) team within the wider Engineering and Technology department and report to the Functional Team Leader. The role as a Senior Materials Engineer will support the business and engineering team, with non-metallic, polymer materials science and processing knowledge and guidance. Concentrating on thin film coating technologies and transparency materials. The role will initially lead a transparency coatings validation project before moving onto site production support and material obsolescence projects. The role will require a knowledge of the interactions between processing parameters and material properties of Acrylics, Polycarbonates and Polymers, being able to guide new technology test plans and current production deviations. You will support the work of the business to establish safe working practices and necessary level of documentation. You will be involved with projects from the planning / assembly / instrumentation / commissioning phase though to successfully performing and reporting the test. You will also be responsible for providing specialist support to existing programmes within your field of expertise, helping to resolve manufacturing issues and supporting continuous improvement efforts. You will have a proven track record of leading and delivering technical work, with strong communication skills being confident working with a broad range of internal and external stakeholders, including non-technical audiences. • Development of manufacturing processes in relation to transparent polymer and adhesive materials, • Qualification of materials and processes to ensure they comply with the requirements, • Lead thin film polymer coatings projects, • Lead material obsolescence and REACh affected material replacement projects, • Interact with different levels of leadership across the business, reporting progress to senior managers and site leadership team., • Work closely with Principle Materials Engineer to effectively manage the Material Obsolescence process, • Collect inputs, related to a task and take it through an identified process to produce an output / deliverable adhering to quality and schedule requirements., • Exemplifying a safety-first mind-set and ensuring compliance with the GKN Aerospace Health, Safety and Environmental policies and standards., • Supporting production material related queries and issues, regarding re-life, testing and investigations., • Developing, optimizing and maintaining specifications and handbooks related to non-metallic polymers; ensuring they are compliant with all relevant customer, regulatory, and airworthiness requirements., • Preparing and defining tests/test plans; critical and systematic interpretation and analysis of test data, applying the outcome of tests for substantiation of specification changes., • Defining activities in a project-oriented fashion with identification of deliverables, milestones and associated planning., • Troubleshooting and production support on Materials Issues (e.g. Polymers and bonding)., • Interfacing with customers on a technical (M&T) level., • Maintaining contacts with suppliers regarding alternative/new products., • Integration into the wider, global engineering function, collaborating with other sites around the world., • Contribute to the development of GKN as a 'great place to work', aligned with the core principles - safe, innovative, open & honest, care & respect, and ownership. To help us make a difference, you'll bring your passion and talent for what you do along with the following skills, experience, qualifications and attributes: • Chemistry / Materials Science / aerospace engineering education, BSc / MSc level, • Knowledge of / experience in Polymer material science and processing, • Significant relevant experience within an industrial engineering discipline, preferably within an aerospace environment, • Experience with quality systems, specifications, standards, etc., with the ability to oversee the broader field, • Excellent reporting and project management skills; Good command of the English language, both verbally and in writing,, • Team player at all levels in the company, pro-active attitude, but also capable of acting on an individual basis and reporting back to the relevant parties within GKN., • Ability to plan work through formal project management processes, to ensure successful delivery of required outcomes., • You will have an awareness of aerospace certification requirements., • Knowledge of / experience in Transparent thin film coatings As Senior Materials Engineer you should have a broad interest in Aerospace engineering with a high level of understanding in non-metallic material technologies & testing and characterisation techniques. You'll be able to adapt to changing priorities to meet business priorities handling multiple enquires at once. Your proactive nature will enable you to understand and adapt to new technology areas quickly. Your good communication skills shall enable you to confidently engage with a wide variety of internal and external stakeholders, including operations and other business functions. The successful candidate should be adaptable in their approach to work, and be able to adapt to potentially dynamic priorities. As a Senior Materials Engineer, you will be naturally curious and seek to increase/deepen their own technical knowledge through study, collaborative working, hypothesis testing and experimentation. Note: Some GKN programmes are subject to regulatory restrictions which may impact certain nationalities. As part of the application process you will be asked to declare when applying for this role. The position requires UK National Security Vetting (UKNSV) Security clearance (SC) due to the nature and responsibilities of the work carried out. In order for us to obtain an SC you usually need to have been resident in the UK for a minimum of 5 years to current date (but we will assess each case individually). Once you're on board you'll get the following perks and benefits: • Competitive salary dependent on experience, • The opportunity to earn up to 15% bonus, • Industry Leading Pension Scheme = we'll match your contributions up to 8% on a 1 : 1.5 basis, • Life Assurance 8 x salary, • 185 hours holiday + bank holidays, • Income protection, • Shopping discounts, • Cycle To Work Scheme, • Employee Assistance Programme, • Virtual GP Clinic for you and immediate family, • Electric Vehicle (EV) salary sacrifice scheme (Insurance, servicing, maintenance, roadside assistance and more included), • Free onsite parking, • Local gym discount, • Free airport parking, • Enhanced family friendly leave, • A collaborative, dynamic working environment As well as a competitive package we'll offer you a world of opportunity. We want to see your career fly! We'll support your career progression by providing you with learning and development opportunities. That's the beauty of being part of a global business, once you're on board you never know where you career journey may take you! A Great Place to work needs a Great Way of Working Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we've created a culture where everyone feels welcome to contribute. It's a culture that won us ‘The Best Workplace Culture Award'. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work. We're also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know. We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. ? ? JBRP1_UKTJ #J-18808-Ljbffr