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Job Title: Order Fulfilment Coordinator Location: Cambourne Department: SSC UK Customer Operations Principal Purpose The Order fulfilment team is responsible for the accurate loading, processing and administrative activities that support the order management process. As a part of the order fulfillment team, the individual will assume the responsibility for successful order management, internal and customer communication, delivery status and invoicing responsibilities. Principal Elements • Working efficiently within CRM, • Sales order processing & invoicing in SAP, • Dealing with enquiries, • Processing credits, sales returns / Out of box failures and warranty replacement goods, • Processing of purchase orders to factories and third party suppliers., • Maintaining e-mail inboxes, • Updating customer details in CRM, • Ensuring timely deliveries of orders to customers, • Liaising with customers and area managers, • Support demo processes and installations, • Identification of issues and working collaboratively with the appropriate support teams to solve at the root cause, • Continuous improvement of order transaction quality, revenue management and customer experience, • Drive order automation where appropriate Candidate Requirements: • Strong understanding, and experience of an Orders process flow from creation to invoice, • Receive and process orders to a consistently high quality, • Run acknowledgement exception reports and manage and administrate the resolution of order discrepancies including pricing, ship dates, and quantities, • Proactively manage disputes, working collaboratively with AP with resolution of any vendor invoice discrepancies, • Update customers and work collaboratively with internal teams to optimise business impact and revenue, • Research and resolve customer order issues, • SAP S/4 experience is essential., • Salesforce experience preferred but not essential, • Microsoft Office skills at intermediate level, • Candidate must be able to work quickly and efficiently in a pressurized environment with a good work ethic, • Attention to detail is essential., • Able and willing to learn new roles, • Customer focus, collaborative, • Continuous improvement mindset

The Business Operations Specialist II works with the Sales, Sales Ops, Legal, Accounting, Export Compliance, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist II is able to handle some complex tasks and accomplish straightforward work without assistance. Key Duties and Responsibilities • Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures, • Generates timely, accurate license keys and software license entitlement information, and delivers them to sales channels and customers, • Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal, • Utilizes CRM checks to strive for succinct data integrity, • Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues, • Provides assistance to sales personnel for proper order submission and documentation, • Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence, • Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service, • Participates in department projects such as developing rollout plans for product delivery Minimum Education/Certification Requirements and Experience • Associate’s Degree or minimum 4 years of experience in a billing, order processing, or customer service environment, • Excellent customer services skills and orientation, • Demonstrated organizational and analytical skills, • Experience working in database environment including strong report generation responsibilities and analytics skills, • Demonstrated ability and experience in a detail-oriented position, • Ability and willingness to perform in fast paced, rapidly changing environment, • Excellent communication and interpersonal skills, • Demonstrated ability to multi-task in a deadline driven environment, • Microsoft Office experience required Preferred Qualifications and Skills • Prior CRM experience preferred, • Bachelor’s Degree is preferred but equivalent relevant experience considered, • Previous experience with servicing global customers is highly preferred, • Experience working with Salesforce, Snowflake, and PowerBI, • Experience improving processes

As a Customer Support Specialist, you’ll be the first point of contact for all customer queries related to installed assets. You’ll work closely with Service Engineers, Service Managers, and wider support teams to ensure smooth resolution of customer issues, timely service order processing, and

Order Receipt: Taking care of orders under your responsibility using a CRM Tool (Salesforce). Minimum of 2 years’ relevant experience in order processing. Job Title: Sales Order Processing Specialist (f/m/d).

Develop scenarios for handling order modifications, processing invoices, coordinating with warehouse teams, and resolving order issues. Review and evaluate AI responses to order processing queries for accuracy and professional standards. Sign in to set job alerts for “Order Processing Specialist��

Sales Order Processing Coordinator – 30-35k + Bonus + Private Healthcare. This is an ideal opportunity for someone who enjoys variety, thrives on accuracy, and has a strong understanding of order processing and commercial contracts. Manage the full sales order lifecycle—from order entry through

Develop scenarios for handling order modifications, processing invoices, coordinating with warehouse teams, and resolving order issues. Review and evaluate AI responses to order processing queries for accuracy and professional standards. Wholesale Order Processing Specialist.