Service Manager
2 days ago
Rochdale
Ready to lead a team that delivers world-class service? A world-class, ISO 9001-certified market leader in manufacturing automatic combustion equipment is seeking a Service Manager to lead and develop its established Service Department. With a team of 15 field-based Service Engineers across the UK, plus additional office-based administrative staff, the department supports a broad range of blue-chip customers nationally and internationally. • Lead and develop a nationwide team of Service Engineers and Administrators, • Performance-related bonus, • 25 days holiday plus bank holidays, • Company car, • Pension contribution of 4%, rising to 6% after one year, • Opportunity to shape and grow the Service Department, • Be part of a team that supports high-profile, blue-chip customers across the UK and overseas Are you the right person for the job? • Proven experience in a Service Manager or similar leadership role within an engineering environment, • Strong engineering background (burners and boilers advantageous but not essential), • Demonstrable experience managing field-based engineering teams, • Full UK driving licence, • Excellent interpersonal and communication skills, confident in dealing with customers, • Strong organisational and planning skills with the ability to manage competing priorities, • Commercial awareness and experience supporting contract-based customers, • Experience improving processes, systems, and departmental performance, • Ability to analyse performance data and drive improvements, • Leadership skills to motivate, develop, and retain staff, • Proficient in Microsoft Office applications, • Flexible and adaptable approach What will your role look like? • Lead, manage, and develop the Service Department, • Maintain strong relationships with customers, ensuring satisfaction and repeat business, • Ensure contractual Service Level Agreements (SLAs) are achieved and reported, • Oversee planning, allocation, and coordination of service activities across the UK and overseas, • Support and guide engineers and compile technical quotations for contract customers, • Drive continuous improvement and implement organisational/process enhancements, • Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback, • Ensure accurate and timely completion of service documentation, • Manage departmental resources, workforce planning, and skills development, • Play a key role in growing service contracts and the department, • Ensure compliance with Health & Safety, Quality, and Environmental standards, • Chair departmental meetings and maintain clear communication between field and office teams, • Identify risks, issues, and opportunities, implementing mitigation strategies, • Manage escalations and resolve complex customer issues efficiently Your data will be handled in line with GDPR. #J-18808-Ljbffr