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Account Manager – Heywood Location: Heywood Salary: £27,000–£32,000 Depending on Experience + Bonuses About Us Proman is a global recruitment business supplying temporary, contract, and permanent workers to a wide range of clients. In the UK, we employ over 130 people across 17 locations and support the placement of approximately 4,000 workers every week. We are currently in an exciting phase of rapid ... ZIPC1_UKTJ

Role Title: Account Manager - UK (Bus & Fleet) Location: United Kingdom (Remote / Depot-Based as required) Reporting To: Managing Director Overview of the Role The Account Manager's primary relationship owner for existing bus and fleet clients across the United Kingdom. This is a client-facing, commercially focused role centred on protecting and growing established accounts, ensuring clients receive consistent value from our charging infrastructure, and coordinating internally to keep uptime commitments on track. Key Responsibilities Account & Relationship Management • Serve as the primary day-to-day contact for existing bus operator and fleet clients across the UK., • Own account health - proactively managing satisfaction, identifying risks, and escalating concerns early., • Conduct regular account reviews and service check-ins, ensuring clients feel genuinely supported., • Manage contract renewals and negotiate extensions in line with commercial objectives. Commercial Growth • Identify and develop upsell and expansion opportunities within existing accounts including additional hardware, Operation & Maintenance contracts, remote monitoring packages, and depot upgrades., • Maintain an accurate account pipeline and track revenue forecasts within CRM., • Feed client intelligence and market feedback into the wider commercial and product teams. Operational Coordination • Work closely with Service Delivery, Technical, and Commissioning teams to ensure client commitments and SLAs are met., • Coordinate access, scheduling, and communication around planned maintenance, fault response, and site interventions., • Represent the company professionally at client sites, depot visits, and operational reviews. Reporting & Documentation • Maintain accurate, up-to-date records of client activity, account status, risks, and opportunities in CRM., • Contribute to client-facing reporting on asset performance, uptime, and SLA compliance., • Provide regular internal updates on account status and market conditions. Skills and Experience • Proven track record in account management, customer success, or a client-facing commercial role, ideally within transport, fleet, infrastructure, or a related technical sector., • Ability to engage credibly with depot managers, fleet directors, and transport authorities., • Comfortable holding technical conversations around EV charging hardware, uptime performance, and infrastructure reliability, you don't need to be an engineer, but you need to hold your own., • Strong communicator - written, verbal, and in person. You build trust quickly and maintain it over time., • Self-managed and proactive - you identify when a client needs attention without being prompted., • Willingness and ability to travel across the UK for client meetings and site visits. Qualifications • Background in commercial, operational, or technical account management (transport, energy, or industrial sectors preferred)., • Valid UK driver's licence., • Right to work in the UK. Desirable • Experience with EV charging, zero-emission transport, or clean energy infrastructure., • Existing relationships within the UK bus, coach, or public transport sector., • Familiarity with DC charging systems or depot electrification environments., • Experience working in a growth-stage or scaling business where you have had to build process as you go. Performance Expectations • High client retention across the existing UK account base., • Consistent SLA compliance across commissioning, maintenance, and fault response milestones., • Revenue growth through structured upsell activity within existing accounts., • Accurate and up-to-date account records maintained in CRM at all times., • Strong client satisfaction evidenced through account reviews and direct feedback. If this role is of interest, please apply directly and share any questions to

Regional Account Manager - South UK - EV Charging - Wholesale & Installer - Fully Remote - Competitive Package (Bonus & Car) The Opportunity A well-funded, fast-growing EV charging manufacturer with real momentum in the market is looking for a Regional Account Manager to own the South UK. This is not a new business cold-calling role. It is about getting deep into the right wholesale and installer networks, becoming the person everyone thinks of when they think of this brand, and growing a book of active, loyal partners. Fully remote with travel to clients and bi-monthly in-person get-togethers - real autonomy over how you work. What You Will Be Doing The core of this role is building and growing relationships with electrical wholesalers and the installer networks that flow through them. You will be the face of the brand in the South, turning introductions into loyal partners and growing a base of active installers who specify and fit the product consistently. • Own and grow key wholesale accounts across your region, • Identify, onboard and activate new installer partners, • Become embedded in your accounts so the brand is always front of mind, • Support partners with training, joint activity and commercial terms, • Spot opportunities in new segments and work with partners to close them, • Keep your pipeline clean and contribute to the shared team forecast Who This Is For You will come from one of three places: Electrical Wholesale You know how the major wholesale businesses operate. You understand how buying decisions are made, how installers are influenced, and how to get a product moving. You have the relationships and know how to use them. A Manufacturer or Supplier Selling Into Wholesale You have been on the supplier side, selling into wholesale networks and managing those accounts over time. You know the difference between getting listed and getting specified, and you know how to achieve the latter. An EV Charging Brand You have worked for a brand in this space and have a network of installers who know and trust you. You can bring them to a new brand quickly and you understand what it takes to keep their loyalty. Whatever your background, the common thread is this: you build relationships, not just pipelines. You are known in your market, you move quickly, and you understand that growing the right partnerships is what drives long-term results. Seniority Scoped at Regional Account Manager level, but the client is open to candidates who sit above this and are looking for a role with real scope to build something. If that is you, it is worth a conversation. Also open to candidate who are based in the North to cover this region. If this is of interest, please apply directly and share any questions to

Valet Driver / Hotel Porter - Saint Ives.

A season at Chateau Du Molay will give you the opportunity to build on your hospitality skills and make memories which will last a lifetime. Previous experience in a hospitality or leisure setting is preferred.

Regional Account Manager - South UK - EV Charging - Wholesale & Installer - Fully Remote - Competitive Package (Bonus & Car) The Opportunity A well-funded, fast-growing EV charging manufacturer with real momentum in the market is looking for a Regional Account Manager to own the South UK. This is not a new business cold-calling role. It is about getting deep into the right wholesale and installer networks, becoming the person everyone thinks of when they think of this brand, and growing a book of active, loyal partners. Fully remote with travel to clients and bi-monthly in-person get-togethers - real autonomy over how you work. What You Will Be Doing The core of this role is building and growing relationships with electrical wholesalers and the installer networks that flow through them. You will be the face of the brand in the South, turning introductions into loyal partners and growing a base of active installers who specify and fit the product consistently. • Own and grow key wholesale accounts across your region, • Identify, onboard and activate new installer partners, • Become embedded in your accounts so the brand is always front of mind, • Support partners with training, joint activity and commercial terms, • Spot opportunities in new segments and work with partners to close them, • Keep your pipeline clean and contribute to the shared team forecast Who This Is For You will come from one of three places: Electrical Wholesale You know how the major wholesale businesses operate. You understand how buying decisions are made, how installers are influenced, and how to get a product moving. You have the relationships and know how to use them. A Manufacturer or Supplier Selling Into Wholesale You have been on the supplier side, selling into wholesale networks and managing those accounts over time. You know the difference between getting listed and getting specified, and you know how to achieve the latter. An EV Charging Brand You have worked for a brand in this space and have a network of installers who know and trust you. You can bring them to a new brand quickly and you understand what it takes to keep their loyalty. Whatever your background, the common thread is this: you build relationships, not just pipelines. You are known in your market, you move quickly, and you understand that growing the right partnerships is what drives long-term results. Seniority Scoped at Regional Account Manager level, but the client is open to candidates who sit above this and are looking for a role with real scope to build something. If that is you, it is worth a conversation. Also open to candidate who are based in the North to cover this region. If this is of interest, please apply directly and share any questions to

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high-quality customer experience. What You’ll Be Doing Customer Portfolio Ownership • Manage relationships across an assigned portfolio of customers, • Deliver proactive, value-led engagement throughout the customer lifecycle, • Act as a trusted advisor, aligning Employment Hero solutions to customer business goals, • Maintain structured engagement plans tailored to customer needs Customer Engagement & Adoption • Conduct regular success conversations, reviews, and check-ins, • Drive product adoption, feature use, and customer maturity, • Deliver customer training sessions, webinars, and enablement activities, • Support customers in maximizing value from their Employment Hero platform Retention & Customer Health • Monitor customer health metrics and identify early risk indicators, • Take ownership of retention outcomes within your portfolio, • Partner with internal teams to resolve customer challenges, • Contribute to regional churn prevention initiatives Growth & Expansion • Identify opportunities for deeper product adoption and expansion, • Partner closely with Account Executives to progress qualified opportunities, • Support customers as their organisations grow and evolve Customer Advocacy & Voice of the Customer • Build strong relationships that encourage advocacy and positive sentiment, • Support development of customer references, testimonials, and success stories, • Share customer insights and feedback with Product and internal teams to drive continuous improvement Collaboration & Continuous Improvement • Work cross-functionally with Sales, Product, Support, and Customer Success teams, • Contribute to scalable engagement programs and customer success initiatives, • Use customer data and feedback to improve lifecycle strategies and customer experience Who you are This role could be a great fit if you: • Enjoy building long-term customer relationships, • Are motivated by improving customer outcomes, • Thrive in a fast-paced SaaS environment, • Take proactive ownership and collaborate effectively across teams, • Want to develop your commercial and customer success career What You Bring • Experience in a customer-facing role such as Customer Success, Account Management, Implementation, or Support, • Strong communication and stakeholder management skills, • Ability to manage priorities across multiple customers, • A proactive, solutions-focused mindset, • Experience working with SaaS platforms or technology products, • Experience in a B2B SaaS environment, • Client training or onboarding experience, • Understanding of HR, payroll, or workforce management solutions, • Experience using CRM or customer success platforms (e.g., Salesforce, Zendesk, Vitally), • Experience working with customer satisfaction metrics such as NPS, health scoring, or lifecycle analytics What We Can Offer At Employment Hero, we don’t just talk about a better way to work - we live it.Joining Employment Hero means • You will work remotely, with the flexibility to own your time and impact, • You will access cutting-edge tools to amplify your work, knowledge and outputs

Customer Service Manager Salary: £40,000 – £42,000 Location: Oldham Are you an experienced Customer Service professional looking to join a fast-growing, environmentally focused business? We are recruiting on behalf of a thriving company specialising in helping businesses reduce waste and make a positive environmental impact. We are seeking a proactive, organised Customer Service Manager to lead and improve customer service operations as they continue to grow. With the aim of having zero landfill from the products they recycle, they need to ensure that the process is seamless for their customers. The Role As Customer Service Manager, you will play a key role in ensuring excellent service delivery while driving efficiency across the business. Responsibilities include: • Managing customer enquiries, issues and service requests in a professional and timely manner., • Coordinating collections and deliveries with customers and logistics companies., • Reviewing current customer service processes and identifying potential improvements., • Streamlining and automating workflows to increase efficiency., • Implementing new systems and processes to support continued growth., • Leading by example to deliver outstanding customer satisfaction. About You We are looking for someone who is customer-focused, solutions-driven and passionate about continuous improvement. You will have: • Proven experience in a customer service management or senior customer service role., • Strong background in handling customer queries and resolving issues., • Innovative ideas to improve systems, processes and service delivery., • Excellent organisational and communication skills., • Confidence working in a fast-paced, growing business environment., • A positive, hands-on approach to logistics problem solving. The successful candidate can expect a salary of between £40,000 – £42,000, depending on the experience you can offer. This role is a fantastic opportunity to join a fast-growing, environmentally responsible company that can offer ongoing career development as the business expands. If you are ready to bring your customer service expertise to a growing ‘green’ business, we’d love to hear from you. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.

START YOUR TRAVEL CAREER WITH ONE TRAVEL CLUB Build your own travel business with the backing of a trusted, multi-award-winning UK travel brand. At One Travel Club, we provide everything you need to succeed in travel, whether you’re starting from scratch or looking for a more effective way to work within the industry. WHAT THE ROLE INVOLVES • Build and manage your own client base, • Create and sell tailor-made holidays, • Quote, book, and manage travel using our systems, • Support clients from enquiry through to return, • Deliver a high level of customer service, • Grow your own travel business over time WHAT YOU’LL HAVE IN PLACE FROM DAY ONE Full training, access to suppliers, an easy-to-use quoting system, and complete back-office support all in one place. Everything is designed to make building your travel business straightforward and supported from the start. WHAT YOU’LL GET • Full training and ongoing mentoring, • Access to leading travel suppliers and partners, • Smart Quote platform for fast and simple bookings, • Fully ATOL-protected framework for customer peace of mind, • Back-office support including admin and supplier management, • Dedicated support teams for flights, cruise, and operational support, so you’re never left figuring things out alone and can confidently manage even complex bookings, • Access to FAM trips to experience destinations first-hand, • Educational days and supplier training events, • Regular webinars to support your development, • Flexible, remote working around your lifestyle, • A supportive community of like-minded agents, • Competitive commission structure, giving you the opportunity to earn based on the bookings you make and grow your income over time THE DETAILS • Self-employed, commission-based, • Fully remote, • Flexible hours, • £29 per month If you’d like to find out more, feel free to message me and I’ll talk you through how it works.

Product and Customer Services Manager Finlay Jude Associates are working in partnership with a leading manufacturer within the passive fire protection and construction materials sector to recruit an ambitious Product and Customer Services Manager in Rochdale.

Location & Travel: This role is based primarily based at our Manchester Fulfilment Centre (around 90%), with occasional travel within the UK and EU region, as required. Role Description: The role is an individual contributor responsible for developing and supporting our partner fulfillment centers to ensure they are all performing to the necessary standards. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new, and existing, 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Senior Operations Support Manager who also serves as the backup for this role. This role reports to Senior Operations Support Manager. What you will do: • Supporting our 3PLs:, • Training: Coach and guide our 3PL partners to success defined by our metrics on the ShipBob Scorecard., • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality., • Reinforce training materials, on an on-going basis, provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services., • Troubleshoot: Find and Course-Correct., • Support the relationship to handle questions, requests, and issues related to onboarding at ShipBob as a 3PL partner site., • Adoption: Inspire 3PL partner use of Key ShipBob Features and Tools/Dashboard., • Bridge ShipBob 3PL partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s., • Work with the 3PLs to ensure quality closure of internal tickets (proper root cause analysis and resolution)., • Supporting the execution of Best-in-Class operations., • Timely and accurate Inbound Operations that support fulfilment operations to commence accurately., • Provide accurate, visual, and detailed feedback to our merchants, in case of expectations misalignment, through our support team., • Value Added Service (VAS) Operations are being completed accurately by the 3PL and queries to requirements are being quickly resolved., • Work with Freight partners to organize transport where coordination is required., • Support the development of efficient and scalable kitting solutions as the sites and demand for solutions grow., • Support the 3PL partners on CI and efficiency initiatives., • Lease with ShipBob internal stakeholders to coordinate resources and support 3PLs., • Supporting our Merchants:, • Perform: Nail Key Performance Indicators (KPIs)., • SLAs: Help 3PL partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience., • Work with the Merchant Experience Specialists (MES) to understand the Merchant Care Dashboard statistics and trends. Work with the 3PL on their specific improvement plans escalating to the site leadership team and your Line Manager if progress had not been made., • Work closely with Merchant Implementation Managers and Merchant Support Managers to ensure that merchants onboarding/expanding into international locations receive an exceptional onboarding experience through focused action plans in their first 90 days, regular touch points with internal and external stakeholders and ensuring 3PLs understand pick/pack requirements., • Weekly review of space utilization and opportunities to consolidate inventory IDs to reduce costs for the merchant. Work together with the 3PL to execute changes required., • Work with 3PLs to resolve any urgent escalation or out of SLA request, with the merchant top of mind, and communicate outcomes accordingly to both ShipBob and 3PL stakeholders., • Supporting our Internal Customers:, • Support the operational Support Team (Control Tower) in getting timely responses to operational queries, resolving escalations, and providing general status updates., • Work with Merchant Care and Inventory Control Quality Assurance (ICQA) to ensure internal queries (Jira), our ticketing system, are responded to as thoroughly as possible with trends being resolved more tactically through root cause investigations., • Attending Weekly Business Review calls with our 3PL partners, supporting follow-up actions for completion., • Attend daily stand-up calls with internal teams and take ownership of closing action items., • Provide weekly reporting and visibility to our local commercial team., • Support the National Ops Manager by taking on challenges and being prepared to be the next clear successor for this role., • Comply to all food safety and compliance policies and regulations., • Demonstrated ability to build solid relationships and get business done., • Patience/Resilience: Knack for teaching and helping 3PL partners, ensuring adoption of ShipBob SOP’s, tools, and WMS systems., • Enjoyment of standardized processes, with a curious mind and CI mindset., • Minimum 4-7 years of operations, e-commerce fulfillment experience, or a fast-paced environment and managing new teams and setting them up for success., • Advanced understanding of either outbound or inbound fulfillment operations., • Ability to be on-site up to 90% of the time, including weekends and nights, if necessary., • Ability to consistently assess partner site needs and deliver solutions along with connecting partners to the appropriate resources within ShipBob., • Intermediate skills with Microsoft Office tools (MS Excel), • Medical and Wellness Benefits, • Life Assurance, • Income Protection, • Pension Scheme, • See Our High-Performing Culture >>>______ (@lifeatshipbob) #LI-DS2

Subsidised in store cafe or shop floor ranges.

Tim Hortons is looking for a Restaurant Manager in Oldham, UK, to lead a vibrant team and ensure exceptional customer service. The ideal candidate will have restaurant management experience or be a strong assistant ready to step up.

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.

You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it. You’ll also be trained to support other parts of the store, like our famous Market S

This role involves ensuring the van is clean and roadworthy, providing excellent customer service, and assisting in-store as needed. Sainsbury’s Group in Ashton-under-Lyne is looking for a delivery driver to safely deliver groceries to customers’ doorsteps.

Join LKQ UK & Ireland as an Account Manager and take the lead in managing and growing a portfolio of valued customers.

A leading automotive parts supplier in the UK is seeking an experienced Account Manager to manage and grow a portfolio of valued customers.

A busy office team in Oldham is seeking an experienced Account Manager to join their full-time roles.

Join LKQ UK & Ireland as an Account Manager and take the lead in managing and growing a portfolio of valued customers.

Energy Jobline ZR is seeking an experienced Account Manager to maintain and grow relationships with bus and fleet clients across the UK. This role involves account management, operational coordination, and identifying growth opportunities. The ideal candidate will have a track record in commercial a

Ability to engage credibly with depot managers, fleet directors, and transport authorities. Account Manager - UK (Bus & Fleet). United Kingdom (Remote / Depot-Based as required).

The Perfume Shop Limited is seeking a Sales Advisor in Oldham to create exceptional customer experiences and drive sales.You will be part of a supportive team where your passion for perfume and customer service skills are essential.The role involves greeting customers, providing tailored advice, and

As a Lidl Customer Assistant, no two shifts are the same. A smile on your face and a friendly manner to inspire your team and help our customers. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that

This full-time position offers a salary between £27,000 and £30,000 per year, alongside various benefits including paid holidays and career development opportunities. A mechanical/HVAC company in Oldham is seeking an experienced Account Manager to ensure a smooth customer journey from first contac

As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. In the role of Customer Service Advisor you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opport

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Helion Research is a global leader in providing high-quality mystery shopping and market research services. We collaborate with leading brands in various industries, offering our mystery shoppers diverse and engaging opportunities to evaluate and enhance service standards. Are you a shopping enthusi

As a Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders to ensure operational excellence. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed by all team members Develop programs to improve technical and customer service skills across the operation Address customer enquiries resolve issues and feedback proactively. Maintain positive relationships with all stakeholders to ensure Service Centre effectiveness. Ensure all employees are adequately trained to meet service objectives. What we're looking for Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer Stakeholders People Management/ leadership Experience and team working Strong planning, organisational and prioritisation skills Experience in management of operational and technical staff, including recruitment, development, training and motivating staff, dealing with disciplinaries. Experience tackling complex problem-solving working with cross functional teams Location & working pattern Based in Hillview House, Belfast, leading a team of 16 analysts This is an on-site leadership role-candidates should be comfortable being in the office when required Service operates Monday-Friday, 8am-5pm, with some flexibility within those Occasional paid on-call duty is expected (around 1 weekend in 4). Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? 23 days' holiday (rising to 27) with the opportunity to buy extra leave company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

Customer Service Advisor (Complaints Handling) £32,000 - £33,500 + Package/Bonus - Middleton About the Client We are recruiting on behalf of a well-established and fast-growing UK-based online car servicing provider. The business connects customers with a nationwide network of trusted garages through a simple and efficient digital platform, with a focus on making car servicing transparent, accessible, and hassle-free. Due to continued growth, our client is expanding their Customer Service team and is seeking a Senior Customer Service Advisor to support the delivery of high-quality customer care and complaint resolution. This is an excellent opportunity for an experienced complaints handler who enjoys problem-solving and thrives in a fast-paced, customer-focused environment. The Role As a Senior Customer Service Advisor, you will be responsible for managing complex customer enquiries and complaints, ensuring each case is handled professionally, efficiently, and in line with company procedures. You will take ownership of cases from initial contact through to resolution, working closely with internal teams and a network of partner garages to deliver fair and timely outcomes. This role requires strong communication skills, sound judgement, and the ability to remain calm and solutions-focused when dealing with challenging situations. Key Responsibilities • Manage customer complaints via phone and email with professionalism and empathy, • Investigate complex cases, gathering information from customers, garages, and internal systems, • Provide clear, fair, and timely resolutions in line with company policies, • Take full ownership of cases from start to finish, • Maintain accurate records of all customer interactions, • Support the wider team in managing complaint volumes and reducing backlogs, • Identify recurring issues and share insights to help improve processes and customer experience, • Build strong relationships with customers through excellent service delivery Requirements • Minimum of 2 years’ experience in complaints handling or dispute resolution, • Strong communication skills with confidence in handling difficult conversations, • Excellent problem-solving and investigative skills, • Customer-focused approach with a commitment to high service standards, • Ability to remain calm under pressure, • Strong organisational skills and attention to detail, • Ability to work independently and collaboratively within a team, • Comfortable working in a fast-paced and evolving environment Benefits • Performance-based bonus scheme, • Company pension, • Casual dress, • On-site parking Opportunity for career progression within a growing organisation

JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? We are looking for several Complaints & Resolution Officers to join our team on full-time, 12-month fixed term contracts. We offer a hybrid working model; 3 days in our Oldham office with the option to work from home 2 days per week. About the role You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will investigate issues to identify root causes, trends, and solutions, sharing lessons learned to drive continuous improvement. The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment which are customer led. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. REEDTGP TGPCVL

Key Account Manager - Service Sales - Negotiable + Car or Allowance + Bonus We are recruiting for a growing UK Wide Building Services organisation who have their Head Office in West Yorkshire, they are looking for a Key Account Manager who has experience of managing National Clients. We will Consider people living in the North West, Yorkshire or Midlands of the UK but will have to fit the brief and be able once a week to travel into the head office. Key Account Manager - Package • Salary Circa £40 - 45,000 - Negotiable for the right individual • Car Allowance or Company Car • Bonus & Commission • Company Pension • Leadership Training Key Account Manager - Requirements • Remote Role - Ideally within a distance to the Head Office - Essential • Be able to demonstrate Account Management Retention - Essential • Consultative Account development experience - Essential • CRM competency and report writing - Essential • UK Wide travel with occasional overnight stays - Essential • Hard Facilities, Service Maintenance or Building Services - Essential • Team leadership and mentoring experience - Desirable This would suit someone who has worked for a Building Services, Construction, Industrial Maintenance, Facilities Management or Hire organisation or within other allied industries. We will accept applications from those who have worked as a Sales Manager, Key Account Manager, Commercial Manager, BDM, Business Development Manager, Business Development Director, Account Director, Service Manager, Account Manager, or Account Lead. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

Customer Service Team Leader – Full‑Time We’re looking for a dynamic and people‑focused Commercial Team Leader to drive exceptional customer experiences and lead the day‑to‑day performance of our Customer Service and Projects teams. This role suits someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated by developing others and improving processes for clients and colleagues. Salary £40-£45k DOE Key Responsibilities • Lead and motivate Customer Service and Project teams to deliver outstanding service, • Oversee daily operations, ensuring smooth delivery of customer orders and project milestones, • Support the development and implementation of customer experience strategies, • Monitor service levels, gather customer feedback, and drive continuous improvement, • Resolve customer issues and escalations promptly and professionally, • Set, track, and act on KPIs to support team and departmental performance, • Run daily team catch ups and monthly team meetings to review progress and identify improvements, • Manage administrative tasks including absence reviews, return‑to‑work meetings, and probation reviews, • Coach and develop team members through regular reviews and structured development plans, • Complete monthly customer or site visits to strengthen relationships, • Collaborate with planning, scheduling, and commercial teams to optimise performance, • Analyse data to identify root causes, improve processes, and support decision‑making, • Support cross‑functional initiatives and provide departmental cover when required What The Client is Looking For • Demonstrable background in technical manufacturing project management is essential, • Strong leadership skills with the ability to motivate and influence teams, • Excellent communication skills and confidence engaging at all levels, • High energy, commercial awareness, and a passion for delivering great customer experiences, • Strong organisational skills with the ability to prioritise and act with urgency, • Analytical mindset with the ability to use data to drive improvements, • IT‑literate, with experience using Microsoft Office (SAP or Dynamics experience is a bonus), • A collaborative team player who builds strong relationships with stakeholders Benefits • 25 days holiday + bank holidays, • Standard employer pension, • Subsidised on‑site café, • Regular staff social events If you’re able to hit the ground running working with an established busy team, please forward your CV to Lucy for immediate consideration, I look forward to hearing from you

Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you’ll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast‑paced, consumer‑facing e-commerce environment. Strong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight‑led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C‑suite and senior leadership, as well as influencing the wider business What’s in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount

Service Manager Salary: £55,000 £60,000 DOE Location: Oldham, Manchester We are looking for an experienced Service Manager. The role will be responsible for developing spare parts kits, maintenance, repair, overhaul and lifecycle support services, while building the processes, controls and commercial structure of the service operation. This is a hands-on role suited to someone with strong technical, commercial and operational capability. Key Responsibilities for this Service Manager role: Set up and manage the Service & Lifecycle Support function. Establish Service as a standalone cost centre with revenue and margin ownership. Develop spare parts kits, service processes and quality controls. Implement pricing, KPIs and performance reporting. Manage service activity through existing teams initially, with future team growth. Ensure full quality compliance, traceability and documentation. Act as the main customer contact for service and aftermarket support. Requirementsfor this Service Manager role: Experience in service, aftermarket or maintenance management within engineering or manufacturing. Strong understanding of mechanical assemblies (valves preferred). Commercial awareness including pricing and cost control. Experience working within quality-controlled or regulated environments. Strong organisational and communication skills. Packagefor this Service Manager role: Salary: £55,000 £60,000 DOE Bonus: 10% annual (subject to KPI achievement) Pension: 4% employee / 4% employer contribution Holidays: 25 days plus bank holidays Hours: MonThurs: 07:45 16:30 Friday: 07:45 12:45 Click Apply, or contact Jamie Garcia - Courtice for more info: Thank you for your application. Due to the volume of applications, we cannot respond to everyone personally. If you haven't heard back within 5 working days, please assume your application has been unsuccessful. To view other vacancies, please visit our website. Ref: INDMAN TPBN1_UKTJ

Sales Engineer - Scotland & Ireland Location: Field-based across Scotland & Ireland Salary: £45,000 + uncapped commission + company vehicle About the Company Our client is a leading specialist in precision measurement and metrology solutions, providing advanced equipment, software, and engineering services to a wide range of sectors including manufacturing, aerospace, automotive, and energy. The business is a trusted reseller and integration partner for major brands such as FARO, ROMER, PMT, Leica, and Aberlink, and is recognised for its expertise in portable and fixed coordinate measuring machines (CMMs), 3D scanners, laser trackers, and inspection software. With a dedicated demonstration and training facility, they deliver tailor-made metrology solutions supported by powerful software platforms including PolyWorks, Aberlink Inspect, PMT Inspect, and PCDmis, along with reverse engineering tools like WRAP, QuickSurface, and other leading applications. The team also partners with trusted technical support providers to ensure complete system integration and customer satisfaction. The Role We are recruiting a technically skilled Sales Engineer to cover Scotland & Republic of Ireland, responsible for developing sales across the company's full range of metrology products and software. This includes promoting and selling both new and ex-demonstration hardware such as: FARO, ROMER, and PMT Arms and CMMs FARO Focus and Leica laser trackers PMT CMMs, PMT Scanners, Leica Trackers, Scanalogy Scanners, and 3Devok Scanners Associated metrology software including PolyWorks, Aberlink, PMT Inspect, PCDmis, WRAP, and QuickSurface The role involves managing enquiries, delivering on-site demonstrations, following up on exhibition and marketing leads, and converting opportunities into sales with the support of an in-house sales and technical team. About You Background in technical sales or engineering, ideally within metrology, measurement, or industrial technology Confident communicator and presenter, able to simplify complex technical concepts Self-motivated and commercially aware with strong customer relationship skills Full driving licence and willingness to travel extensively across ROI and NI We Offer Salary: £45,000 Uncapped commission structure: 5% on all new sales (including accessories) 2.5% on office-generated opportunities requiring demo and close 5% on all show leads from your territory Company vehicle: Van provided during the initial 6-month probation period Comprehensive product and software training Ongoing technical and commercial support from a highly experienced team Additional Information 6-month probationary period applies Excellent earning potential with no cap on commissions Opportunity to grow your career within a rapidly expanding technology businessINDENG DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

JOB DESCRIPTION About the Role We have an opportunity for an Estate Assistant to join our team on a permanent, full-time basis covering our sites in Rochdale and the surrounding area. You will provide a high-quality grounds maintenance, gardening and cleaning service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external spaces well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will be able to demonstrate these essential skills: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub, and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Able to demonstrate Guinness Behaviours. Knowledge of Health & Safety legislation, including COSHH and PPE. Full UK driving license. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL

We're supporting one of our long-standing partners in their search for a Customer Services Manager with a construction background to join a fantastic team within the Passive Fire Protection industry. This is a key role within the company, where you’ll be responsible for leading the customer service function while also supporting the journey of new products from development through to market. You will collaborate with internal teams, external partners, and certification bodies to ensure that products meet industry standards and offer the highest levels of service. What You’ll Get • Competitive salary (increasing substantially after probationary period), • 33 days holiday (Inc BH’s), • Life Insurance x2 Salary, • Healthcare Cash Plan, • Company pension contribution, • The chance to gain IFE Level 2 & 3 qualifications in Passive Fire Protection About you • Experienced in customer service or product support, ideally within the construction or the fire protection industry, • Being highly organised, proactive and confident, you’ll be able to manage multiple priorities and deadlines, • A strong communicator with great people skills and a keen eye for detail, with good stakeholder management abilities, • Be used to seeing and interpreting technical data and documentation (CAD experience is a huge plus), • Naturally collaborative and solution-oriented and enthusiastic about team leadership, • Passionate about delivering excellent service and continuously raising standards About the role • As the Customer Service Manager, you’ll act as the link between technical product teams and the end customer, • Leading a small team, you’ll provide excellent customer service, and support product launches from a documentation and coordination perspective, • You’ll develop comprehensive, expert-level knowledge of an innovative product range, • Manage detailed documentation and collaborating with Sales, Marketing, Technical and Development teams, • Providing insightful technical advice and interpreting fire safety data for customers, • Maintain internal systems, including project management systems for planning and auditing fire tests and CRM systems., • Promptly handling customer queries, orders, quotes and ensuring high service standards, • Leading and mentoring the customer service team to deliver seamless customer experience, • Keeping the customer database highly organised and actively supporting engaging product launches, • Ensuring strict compliance with ISO 9001 and other quality standards, • Delivering impactful and informative training on new products and updates, • Driving continuous improvement in processes and service delivery About the company You'll join a highly reputable, innovative, and well-established global leader in passive fire protection. With a trusted brand and a forward-thinking product range, they’re known for their technical excellence, genuine customer care, and a supportive, values-led team culture. This is a business that invests in its people, its products, and its future. If you’re looking for a role where you can combine technical knowledge, customer service leadership, and cross-functional collaboration - this could be the perfect next step. Get in touch today to discuss in more detail

Claims Handler Rochdale Up to £29,000 DOE Monday to Friday | Occasional Saturday shifts paid as overtime Are you a confident communicator with a passion for delivering great customer service? We're looking for a Claims Handler to join a friendly, fast-paced team in Rochdale, supporting clients through the claims process from first notification to resolution. The Role You'll be responsible for managing your own portfolio of claims from start to finish, ensuring each client is supported back to their pre-accident position-either through vehicle repair or settlement. Key responsibilities include: Handling inbound calls from clients referred by trusted partners Taking full and accurate details of new claims Assessing claim validity and recoverability of losses Managing allocated claims proactively through to completion Ensuring claims progress efficiently to support successful recovery Delivering a consistently high level of customer service throughoutThis is a phone-based role, so a professional, empathetic telephone manner is essential. What We're Looking For Strong communication and customer service skills A proactive, "can-do" attitude Ability to manage multiple claims with attention to detail Confidence making decisions based on the information provided Nice to Have (But Not Essential) Knowledge of ABI / GTA Familiarity with the phonetic alphabet Working knowledge of Microsoft Office Basic understanding of internet-based systems Full training is provided, so attitude and potential matter just as much as experience. What's in It for You Salary up to £29k depending on experience 20 days holiday + bank holidays Paid overtime (including Saturdays) Company pension scheme Supportive team environment with ongoing trainingIf you're looking for a stable, rewarding role where you can genuinely help people and build a long-term career in claims, we'd love to hear from you. Apply now to find out more

Customer Service Advisor (Optical Experience Required) Working Hours: Monday to Friday Location: [Heywood] Employment Type: Full-time / Permanent Overview We are seeking a confident and knowledgeable Customer Service Advisor with experience in the optical sector. The ideal candidate will have a strong understanding of optical products and services, excellent communication skills, and a passion for delivering outstanding customer care. This role is perfect for someone who enjoys helping customers with their eyewear needs in a professional, friendly, and fast-paced environment. Key Responsibilities Provide exceptional customer service via phone, email, and in person. Assist customers with enquiries related to glasses, contact lenses, prescriptions, and optical products. Offer product recommendations based on customer needs and prescription requirements. Manage appointment bookings, order processing, and aftercare support. Resolve customer issues efficiently while maintaining a positive customer experience. Maintain accurate customer records and ensure compliance with optical industry standards. Collaborate with the optical team to ensure smooth day-to-day operations. Support administrative tasks such as stock checks, order tracking, and documentation. Skills & Experience Required Previous experience in an optical environment (opticians, optical retail, or optical customer support). Strong understanding of optical terminology, prescriptions, and product types. Excellent communication and interpersonal skills. Ability to multitask and work efficiently in a busy environment. High attention to detail and strong problem-solving skills. Confident using computer systems and customer management software. A customer-first mindset with a professional and friendly approach. Benefits Monday-Friday working pattern 9am - 5pm with occasional weekends Competitive salary based on experience. Opportunities for training and career development. Supportive team environment Please forward your CV to (url removed)

Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always l

Professional services experience, Workday experience would be preferred.

Customer service experience (travel, hospitality, or service‑related experience preferred). Travel Customer Service Representative (Remote). This role is ideal for someone who is detail‑oriented, service‑driven, and passionate about travel, hospitality, and delivering exceptional customer expe

Ideal candidates will have 1-2 years of experience in customer service, strong problem-solving skills, and the ability to handle high call volumes with a focus on customer satisfaction. A recruitment agency is looking for a Customer Service Advisor in the Greater London area. Responsibilities includ

The Associate, Customer Service (Credly Support) provides front‑line assistance to Credly users, including earners, issuers, and organizational customers. Associate, Customer Service - Credly Support. Develop a solid understanding of Credly products, features, and customer use cases.

Customer service experience preferred (not required). Customer Service Representative. As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Prior experience in customer service or sales advisory roles is ideal (medical sector experience is a plus). About the RoleWe are seeking a Customer Service Representative to join our dynamic team. Customer Support & Issue Resolution: + Handle customer complaints, investigate issues, and or