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Assistant Customer Service Manager Location: Aldershot, Hampshire Salary: £36,000 (depending on experience) Hours: Monday – Thursday: 08:30 – 17:30 | Friday: 08:30 – 17:00 (Office-based) Overview We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment. The Role Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries. Key responsibilities Include: Training & Development • Creating clear and user-friendly training documentation across the department, • Producing product briefing materials for the Customer Service team, • Supporting induction and training of new starters, • Delivering training sessions and refreshers to upskill the team, • Managing holiday requests via the internal HR system, • Supporting return-to-work interviews and attendance processes, • Covering the Customer Service Manager during absence or meetings, • Monitoring bespoke and Far East orders and liaising with Purchasing teams, • Supporting production queries and order adjustments, • Issuing quotations and handling customer enquiries, • Raising and processing orders on internal systems, • Sending order confirmations and progressing orders through to delivery, • Maintaining clear communication with internal stakeholders throughout Candidate Requirements Essential: • Previous experience within customer service (ideally with some supervisory or mentoring responsibility), • Strong training and presentation skills, • Excellent communication skills with high attention to detail, • Good IT skills, including Microsoft Excel, • Strong organisational and time management skills, • Ability to manage multiple tasks in a fast-paced environment, • Confident problem solver with the ability to handle escalations professionally, • A collaborative approach with the ability to support and develop others Desirable (not essential): • Experience within print, production or promotional products, • Knowledge of Far East sourcing or bespoke order processes, • Basic understanding of HR processes What’s on offer? • Salary up to £36,000 (depending on experience), • Full training provided, • Pension scheme, • On-site parking, • Referral bonus scheme, • Years of service benefits, • Supportive and collaborative working environment

Assistant Customer Service Manager Location: Aldershot, Hampshire Salary: £36,000 (depending on experience) Hours: Monday - Thursday: 08:30 - 17:30 | Friday: 08:30 - 17:00 (Office-based) Overview We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment. The Role Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries. Key responsibilities Include: Training & Development Creating clear and user-friendly training documentation across the department Producing product briefing materials for the Customer Service team Supporting induction and training of new starters Delivering training sessions and refreshers to upskill the team Mentoring and supporting Account Managers and Assistant Account ManagersTeam & Attendance Management Managing holiday requests via the internal HR system Supporting return-to-work interviews and attendance processes Covering the Customer Service Manager during absence or meetings Leading team huddles and handling escalated issuesOperational Support Monitoring bespoke and Far East orders and liaising with Purchasing teams Supporting production queries and order adjustments Assisting with the resolution of customer complaintsOrder Administration (Quote to Delivery) Issuing quotations and handling customer enquiries Raising and processing orders on internal systems Sending order confirmations and progressing orders through to delivery Maintaining clear communication with internal stakeholders throughoutCandidate Requirements Essential: Previous experience within customer service (ideally with some supervisory or mentoring responsibility) Strong training and presentation skills Excellent communication skills with high attention to detail Good IT skills, including Microsoft Excel Strong organisational and time management skills Ability to manage multiple tasks in a fast-paced environment Confident problem solver with the ability to handle escalations professionally A collaborative approach with the ability to support and develop othersDesirable (not essential): Experience within print, production or promotional products Knowledge of Far East sourcing or bespoke order processes Basic understanding of HR processesWhat's on offer? Salary up to £36,000 (depending on experience) Full training provided Pension scheme On-site parking Referral bonus scheme Years of service benefits Supportive and collaborative working environmentINDCAM

We are specialists in high quality large format printing, POS solutions and displays. Using the very latest high quality digital printers with direct to media capabilities, digital cutters and in-house acrylic fabrication means we can cover a broad range of requirements.

A leading printing company in the UK is seeking a production manager to oversee staff and drive productivity during a growth phase. The ideal candidate should have strong decision-making and organizational skills, be able to prioritize tasks effectively, and manage production processes efficiently.

A leading digital publishing firm in Greater London is seeking a Deputy Production Editor to ensure high-quality print and digital content for a flagship publication. The role involves leading weekly magazine production, subediting articles, and designing layouts using InDesign. Ideal candidates hav

This position involves close collaboration with production staff and the Production Manager to ensure quality and efficiency. A dynamic print & marketing services company in South Yorkshire is seeking a passionate Production Controller. In this role, you will manage customer orders related to specif

Support the introduction of new print technologies and production methods. This is a pivotal leadership role for an experienced production professional with a background in large format printing and a passion for operational excellence, quality, and sustainability. They are now seeking a Head of Pro

A leading recruitment firm in printing is searching for a Production Manager in South Yorkshire to oversee print production and operations. The ideal candidate will have extensive experience in print production processes, strong management skills, and excellent communication abilities.

A well-established manufacturing business in Essex is seeking a Head of Production Operations to lead their production and logistics departments. The ideal candidate will have significant experience in large format printing and operational leadership. Responsibilities include ensuring quality standa

This role requires excellent communication and organizational skills, along with a good knowledge of print production processes. A leading marketing company in North London is looking for an experienced Print Account Manager to manage key clients’ marketing campaigns.

A leading signage company in the UK is seeking a Large Format Print Operator to join their production team. In this role, you will be responsible for operating large format printers and producing high-quality signage and graphics. Ideal candidates will have experience with large format printing and

Are you a skilled planner with a passion for print production and operational excellence?. This is a key role in the heart of the production operation, responsible for ensuring that jobs move smoothly through the workshop, that deadlines are met consistently, and that resources are balanced effectiv

A printing firm in the United Kingdom is seeking a Pre-Production & Office Administrator to join their production team. This role offers hands-on experience in a busy print environment and supports production planning and administrative tasks. The successful candidate will assist in ordering print m

Experienced, talented & ambitious individual with a background as a Production Supervisor in the print or packaging arena. With an illustrious history dating back over decades, our client’s print shop are the specialists when it comes to design and print. Oversee the day‑to‑day running of the

The role involves creating engaging motion graphics, digital artwork, and print materials.

A leading print production provider in Greater London seeks a skilled individual to manage the internal workflow of print projects. The successful candidate will be proficient in print production processes and experience in large format printing is advantageous. Candidates must reside in the UK and

A print production company in Essex is seeking an individual with strong print production knowledge for their team. Responsibilities include processing work from the print department, ensuring quality standards, and machine operation.

A leading recruitment firm in the printing industry is seeking a skilled machine operator to operate a Slitter Rewinder. The ideal candidate will have a background in print manufacturing, with a commitment to meet high-quality standards and tight deadlines. Applicants must be UK residents with relev

A leading design agency is seeking a Print + Fabrication Production Manager in Greater London. This role requires a hybrid Production/Project Manager with 5+ years of experience in design, fabrication, and production management.

We have an opening for a printing professional with a can‑do attitude and a flexible approach; someone who uses their own initiative to provide digital print solutions, working as a team to support the operation and other tasks within the production department. The successful applicant will join a

A global Printing and Media company in Greater London is seeking an experienced Production Manager to oversee production processes and ensure quality standards. Responsibilities include creating production schedules, managing projects from start to finish, and sourcing new print materials. The ideal

Liaising with both the production and client services teams, process customer orders regarding the specification, production methods, artwork requirements, production scheduling and price for future work and work in progress. A high quality print solutions provider is looking to expand its team thro

A global printing and media company in Greater London is seeking an experienced Production Manager to oversee production processes. The successful candidate will manage workflows, ensure quality projects are completed on schedule, and lead the production team effectively. Candidates must possess a b

A technology-driven printing company in West Midlands is looking for a Print Production Director to oversee production efficiency and drive manufacturing optimization.

Candidates with a strong portfolio in print work are preferred. A prominent recruitment agency in the UK is seeking an experienced Graphic Designer with a focus on print.

A leading printing company seeks an experienced Head of Production to manage and motivate teams, ensuring operational excellence and high standards. This critical role involves overseeing production metrics, leading improvement initiatives, and building relationships with agency providers. Candidate

The role involves executing print and digital artwork, managing workflows, and collaborating with creative teams to produce outstanding branding materials.

A high-quality print solutions provider in Essex is seeking an organised Production Controller to oversee customer orders and coordinate with production and client services teams. Responsibilities include processing specifications and delivery information while ensuring efficient production flow.

Send linkThe Telegraph’s Print Production team is keen to hear from freelancers with print production experience. Print Production FreelancersLondon## Your mobile applicationYou may find making an application much easier from a desktop computer. As a production journalist, you will ensure that The

A leading scheduling and resource management firm in the UK is seeking an experienced scheduler in the printing industry.

A leading global production company in Greater London is seeking a Studio Director responsible for operational leadership in print production.

A leading recruitment firm seeks a Print Production Manager in Greater London. The successful candidate will help contribute to the production excellence expected in the sector.

Production Planner – Print & Packaging. Plan and schedule print and packaging production jobs to meet customer delivery requirements. If you are an organised Production Planner with experience in print or packaging manufacturing and are looking for your next opportunity in Central Scotland, we wou

Our client, a long established Printing firm, is looking for an ambitious, experienced Production professional. This role requires someone currently operating in a production management role within the printing arena. Create and manage print production schedules.

Installs, maintains, and repairs production print equipment, troubleshoots technical issues, and provides customer support.

We are looking for a highly experienced print manager to take overall management and production in the press room within our client's business, including speeds, uptime, continual improvement, management of all the press team and colour control. Overall management and production in the press room. H

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A leading recruitment firm in the UK is seeking a Production Manager for a long-standing client. Candidates must have print manufacturing knowledge and demonstrate strong interpersonal and problem-solving skills. A proactive attitude towards learning and recent experience in the print, packaging, or

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The role requires the individual to manage the development of the Partners assigned to them with regards to their Production Print & Industrial Print Hardware. Technical Sales Specialist – Industrial & Production Print Hardware. Production & Industrial Print Hardware, Software and Solutions.

A dynamic printing solutions provider in the UK is looking for a dedicated Digital Print Operator. Your role will involve managing printing schedules efficiently, maintaining quality control procedures, and minimizing waste during production. Candidates should have NVQ Print Level 1 & 2 and strong c

A leading print communications provider is seeking a Production Manager to oversee their production team. The ideal candidate will have extensive knowledge of printing processes, experience in the large-format print industry, and strong team management skills. Applicants should be UK residents and h

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

A leading print and packaging company in the United Kingdom seeks a Print Supervisor to oversee their production department. Requires ambition, a background in print or packaging, and experience in handling diverse print jobs daily.

A dedicated marketing agency is searching for a Print Manager to oversee its production division in Greater London. The role emphasizes managing design, pre-press, printing, and delivery, ensuring high standards are maintained.