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Desktop Support Engineer - Active SC Clearance - Long Term You will resolve incidents for users, maintain Windows 10 devices, and ensure smooth operation of hardware, software, networks, printers, VPNs, mobile devices and meeting room technology. Key responsibilities • Troubleshoot and resolve issues with Windows 10, applications, networks, VPNs, printers, mobile devices and Microsoft Managed Desktop environments, • Manage incident queues, monitor requests via phone, email and Microsoft Teams, and document tickets accurately, • Respond promptly to reactive and proactive incidents, including VIP user support, • Build and deploy workstations using approved images, handle device moves, deliveries, collections and retirement, • Provide Tech-Bar walk-up support and conference room setup, • Perform Active Directory account management, password resets, group changes and antivirus administration, • Manage hardware assets, printer consumables, cloud printing and conference room AV equipment Essential requirements • Active SC clearance (used in the last 12 months with at least 3 months remaining before lapse), • Full UK driving licence, • Proven experience troubleshooting Windows 10 in a Microsoft Managed Desktop environment, • Strong customer-facing communication skills with the ability to multitask under pressure Desirable skills • Knowledge of Intune administration and Azure AD joiner/leaver processes, • Experience with Microsoft Teams administration, SharePoint and Office apps (L1 support), • Familiarity with Starlink satellite devices, iOS configuration and cloud printing, • Understanding of ITIL processes and conference room AV equipment