Business Support Officer
hace 16 días
£34000–£49000 anual
Jornada completa
London
The Business Support Officer provides essential administrative and operational support to the chauffeur operations team. The role ensures smooth day-to-day running of bookings, driver coordination, client communication, and business administration, contributing to a seamless premium service experience. Key Responsibilities Operations & Booking Support • Support the management of daily chauffeur bookings and schedules, • Coordinate with chauffeurs regarding job allocations, timings, and route details, • Monitor changes, delays, and last-minute booking requests, • Prepare invoices, quotations, and booking confirmations, • Maintain client records, contracts, and service agreements, • Manage documentation such as driver records, licenses, insurance, and vehicle details, • Act as a point of contact for corporate clients and private customers, • Respond professionally to booking enquiries, changes, and complaints, • Liaise between clients, chauffeurs, and management to resolve issues efficiently, • Strong organizational and multitasking abilities, • Excellent communication and customer service skills, • High attention to detail and accuracy, • Ability to remain calm under pressure and handle time-sensitive requests, • Proficient in Microsoft Office and booking/scheduling systems, • Problem-solving and proactive approach