Room service waiter
1 month ago
London
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
KEY ATTRIBUTES
Ø Possess a good command of English
Ø An excellent verbal manner and proven customer service skills
Ø Good knowledge or experience of the hospitality industry
Ø Good organisation skills with an attention to detail
Ø A team Player with flexible & positive attitude
Ø Hardworking and consistent
DESIRABLE ATTRIBUTES
Ø Previous experience in food and beverage
Ø Previous experience using Micros system
Ø Be able to demonstrate experience in complaint handling
Ø Passion for the hospitality industry
Ø Able to work in a fast paced environment & remain calm under pressure
Ø Previous brand experience or knowledge
MAIN SCOPE OF ROLE
As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch.
You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards.
MAIN DUTIES & RESPONSIBILITIES
This role requires the following responsibilities, which include but are not limited to;
Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies
Ø Provides guests with exceptional service in order to achieve customer satisfaction
Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
Ø Set up and deliver all VIP amenities
Ø Service all meetings rooms in accordance with Event orders and established policies and procedure
Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures
Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors
Ø Perform all cash handling responsibilities in accordance with company policies and procedures
Ø Perform any other job- related as assigned.
