Scholar Green
Job Ref: ROB2407 Branch: The Bleeding Wolf Location: The Bleeding Wolf, Stoke-on-trent Salary/Benefits: up to £13.71, plus Tronc and excellent benefits package Contract type: Permanent Hours: Part Time Hours per week: 20-30 Posted date: 09/08/2026 Closing date: 09/09/2026 Duty Manager Our teams at Robinsons are more than exceptional, they're award winning! And as Duty Manager, you'll play a vital role in ensuring they are set for success in a fast-paced and customer focused atmosphere. Looking for a role where you can lead from the front, inspire your team and create great guest experiences every single day? Well, if you love developing teams and take pride in delivering great customer service, this could be the perfect next step in your career. Join us at an exciting time in our journey. As we continue to grow and evolve, we're expanding our offering with the introduction of wedding packages and events, creating new opportunities for our team and guests alike. This is a fantastic opportunity to be part of an ambitious business, helping to shape unforgettable experiences and contribute to an exciting new chapter. What's in it for you? • Competitive salary plus tips., • 25% discount on food, drink and accommodation across Robinsons pubs, inns and guest rooms., • 50% off food during shifts. Team rewards with discounts at over 800 retailers. • 28 days paid annual leave., • NEST pension scheme., • Ongoing training and career development opportunities., • Fully funded apprenticeships available., • Wellbeing and mental health support., • Healthcare cash plan for dental, optical and everyday healthcare costs., • Stability and opportunities within a family-run business that's been thriving for over 185 years., • Uniform provided. About the role As Duty Manager, you'll play a key role in the day-to-day running of the business, working closely with the General Manager to ensure everything runs smoothly and our guests receive the best possible experience. From leading shifts and supporting your team on the floor, to handling challenges and driving service standards, no two days are the same. This is a role we take a lot of pride in, and we're looking for someone who can really run with a challenge and take hospitality to the next level. What you'll be responsible for • Leading shifts and ensuring smooth day-to-day operations across the bar and restaurant, • Delivering, and inspiring others in, outstanding customer service and creating memorable guest experiences, • Supporting, coaching and developing team members, • Handling customer queries and resolving issues confidently and professionally, • Maintaining high standards of cleanliness, compliance, health & safety and service, • Acting as a key support to the General Manager in driving team performance and business success What we're looking for • Previous experience managing and developing a team within a busy hospitality environment., • A confident, hands-on leader who enjoys working in a fast-paced setting., • Passionate about delivering exceptional customer service and memorable guest experiences., • Strong communication and problem-solving skills, with the ability to handle challenges professionally., • Able to motivate, coach and support team members to achieve their best., • A proactive approach to maintaining high standards of service, compliance and operational excellence., • Enthusiasm for supporting new business opportunities, including weddings, events and other exciting ventures. : Join the Robinsons family This is a hands-on leadership role for someone who brings energy, confidence and a passion for hospitality, and who knows how to motivate a team to be their very best. Apply today and join a warm and welcoming family business with a proud heritage, where your contribution really matters. The Bleeding Wolf is a picturesque grade II listed pub and is known to many thanks to its thatched roof. Tastefully refurbished in 2021 it has retained many of the original features including open fires, panelled walls and leaded stain glass windows. With a large enclosed garden and play area, the Bleeding Wolf is a hit with families. This historic, cosy dog-friendly country pub and restaurant is just a stone's throw away from Stoke, Congleton and Crewe.
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