83 Best qa manager Jobs in London (August 2025)

£45000–£52000 yearly

Job Summary: We are seeking a detail-oriented and analytical IT Quality and Testing Professional to join our IT team. This role is responsible for ensuring the quality and functionality of software applications through the design and execution of test plans, identification of bugs, and collaboration with development teams to resolve issues. The ideal candidate will have strong problem-solving skills, an eye for detail, and a solid understanding of software testing methodologies. Key Responsibilities: Develop, document, and execute detailed test cases, test scripts, and test plans for various software applications. Perform functional, regression, integration, system, and user acceptance testing. Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure quality is built into the development process. Identify, log, and track defects using bug tracking tools (e.g., JIRA, Bugzilla). Conduct root cause analysis of defects and recommend solutions or preventative steps. Participate in sprint planning and reviews within Agile or other SDLC frameworks. Design and implement automated testing solutions (if applicable). Maintain documentation of testing processes and quality metrics. Support the release process through validation of build readiness and deployment testing. Computer Games Testing: Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in software quality assurance and testing. Strong knowledge of software QA methodologies, tools, and processes. Experience with both manual and automated testing techniques. Familiarity with testing tools such as Selenium, JUnit, TestNG, LoadRunner, or similar. Proficiency in test management tools (e.g., TestRail, Zephyr). Excellent analytical, problem-solving, and communication skills. Ability to work both independently and in a team-oriented, collaborative environment. Familiarity with Agile/Scrum development processes. Employment Type: Full-time Location: On-site / Hybrid / Remote (as per company policy)

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Quant.ai

Agentic AI Consultant

Location - Oval, South London (Onsite) ** Type -** Full-Time Start Day - Immediate ** Salary -** £30,000 - £35,000 (top end reserved for outstanding candidates) ** Headquarters -** New York, NY, USA ** About Quant.ai** Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re now opening a new office in Oval, South London, and we're looking for our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re building a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia ** The Role** As a Customer Service Representative working in tandem with our Agentic AI, you’ll step in when the AI is unable to fully resolve a customer query on behalf of one of our enterprise clients. You’ll not only provide a human touch to resolve the customer’s issue – but also investigate what went wrong, working alongside engineers and product teams to improve the AI’s performance. This is an ideal role for someone in customer support looking to break into the world of AI and tech. No real prior experience is required – we’re just looking for someone with the right attitude. Full training provided. ** What You’ll Do** - Take over live chats, calls, or tickets escalated by our Agentic AI for one of our clients (e.g., in banking, energy, insurance, or telco) - Calm and resolve customer frustrations when the AI couldn’t resolve their problem - Troubleshoot why the AI failed (e.g., gaps in logic, language understanding, integrations) - Conduct light QA and error analysis across transcripts and system logs - Collaborate with product managers and engineers to improve AI flows - Participate in project management cycles for continuous iteration and model training - Learn the ins and outs of agentic systems, prompt design, and conversational logic - Help shape a brand new category of support – Human-AI collaboration ** What We're Looking For** 1. 1+ years experience in customer service (live chat, phone, or email-based) is great – but not required 2. Excellent written and verbal communication 3. Ability to empathize with frustrated customers and stay calm under pressure 4. Strong problem-solving mindset and curiosity – especially around how things work 5. Comfortable working with technical teams (no coding required – training provided) 6. Highly organized, proactive, and detail-oriented 7. Eagerness to learn AI technologies, tools, and workflows ** Nice to Have (But Not Required)** ** ** ** Why This Role Matters** This is not a traditional customer service role. You’ll be the human failsafe for some of the world’s most advanced enterprise AI systems – and the bridge between customers and technology. Your feedback will shape how millions of future interactions are handled.

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