Qualitative jobs in United Kingdom

The responsibilities includes: Discusses business methods, products or services and targets customer group with employer or client in order to identify marketing requirements. Establishes an appropriate quantitative and qualitative market research methodology and prepares proposals outlining programmes of work and details of costs. Collates and interprets findings of market research and presents results to clients. Briefs advertising team on client requirements and monitors the progress of advertising campaigns. Help to define and promote the unique profile of the firm in the market, as being both international and independent Provide strategic BD advice to law firm leadership, practice groups, and partners focused on expanding relationships with existing clients, generating new business leads, and developing new projects and initiatives Align practices and offices and bring them closer together through defining and co-ordinating BD activities Assist practice groups and partners in the development and implementation of BD plans, and in tracking progress against objectives Understand key developments that shape the clients’ industries and the legal profession and share insights internally Manage the development of client-specific pitch materials Plan and support business development events, including seminars, webinars, and dinners Develop marketing and external communications programmes Manage and coordinate the firm’s website, newsletters, brochures, and other external communication channels Oversee and assist with the production of marketing materials Skills required: Multiple years of experience in business development and previous law firm experience is highly desirable. English native or excellent command of English, urdu, Punjabi and hindi Strategic thinker; team player; problem solver and results driven Highly organised with a keen attention to detail Able to manage multiple tasks and projects concurrently Excellent communication and interpersonal skills Experience with — and a strong understanding of — legal marketing and advertising Ability to provide consistent and high-quality work under tight deadlines We required 2 candidates for this job title

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

Job Description: · discusses business methods, products or services and targets customer group to identify marketing requirements. · establishes an appropriate quantitative and qualitative market research methodology and prepares proposals outlining programmes of work and details of costs. · discusses possible changes that need to be made in terms of design, price, promotion etc. in light of market research with appropriate departments. · briefs team on client requirements, monitors the progress of advertising campaigns and liaises with client on potential modifications. · Help by suggesting, devising and co-ordinating direct mail campaigns to target markets as outlined in the Sales Activity Plan. Requirements · Have minimum 6 months 1 year working experience, alongside education or post education. Would be advantageous but not essential. · Be a fantastic communication skill both verbal and written. · Be a collaborate team player whilst maintaining an ambitious and competitive mindset. · Can grasp new topics and acquire new skills quickly. · Be curious and have a solution focused mindset, always finding a way to overcome challenges and deliver results. · Be incredibly coachable and willing to learn. · Possess excellent organizational skills.

As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.