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As a Duty Manager, you will: \n\n • Act as the go-to leader onsite, ensuring smooth daily operations\n, • Be present in public areas, leading by example and resolving guest issues promptly\n, • Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination\n, • Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks\n, • Lea...\n\n \n \n \n \n \n ZIPC1_UKCT

About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired. Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff. Role and Responsibilities: Members: Act as the primary point of contact for members, staff, and visitors during your shift. Address member feedback and resolve issues promptly and professionally. Build positive relationships with members, ensuring a friendly and personalised experience. Handle complaints and follow up with the relevant manager. People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values. Support and supervise team members, assisting with lunch cover as needed. Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning. Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager. Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards. Ensure health and safety compliance across all areas. Act as Incident Manager and lead during emergencies, including fire evacuations. Manage opening and closing procedures, ensuring security at all times. Carry out pool tests and support various departments during peak times. Supervise events and ensure club security. Promptly prepare activity areas, ensuring equipment is safely set up, dismantled, and stored. Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units. Cultural/Values: Commit to the company's values and personality, embedding them into your role. Our Values: Independent: Not-for-profit, inclusive, unpretentious, and trustworthy. Supportive: Genuinely caring for our community, members, and each other. Welcoming: Doing things differently—not just another corporate gym. United: Building a capable team committed to our vision. Our Personality: Friendly: Enthusiastically engaging with both colleagues and members. Motivated: Bringing a positive, can-do energy. Proud: Driven to contribute as part of the team. Our Anchors: Create the right environment. Be a great place to work. Go beyond member satisfaction. Fuel surplus to reinvest. KPIs: Member NPS. Qualifications and Requirements: First Aid and Defibrillator certified. NPLQ or Emergency Responder qualification preferred. Fire Warden certification. Customer Service training (preferred). Preferred Skills and Experience: Strong understanding of health and fitness operations. Supervisory or managerial experience in leisure or hospitality. Leadership and communication skills to inspire and motivate a team. Knowledge of health and safety regulations (training can be provided). Food Hygiene qualification (or willingness to obtain one). Ability to multitask and remain calm under pressure. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A proactive, can-do attitude with problem-solving abilities. Passionate about making a difference in a not-for-profit environment. TPBN1_UKTJ

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from • Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply), • Global employee discounts across 100+ countries and 5,000+ hotels, • Access to industry-leading training via the Accor Academy, • Opportunities for internal progression and international mobility, • A supportive and inclusive team culture, • Health & wellbeing support in and outside the workplace We believe in celebrating your personality and helping you grow – because you matter. Join us and become a Heartist®. As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security. • Oversee night audits, end-of-day reporting, and financial reconciliation, • Act as the primary point of contact for all guest issues and emergencies overnight, • Ensure guest check-ins/outs are completed efficiently and professionally, • Monitor the building’s security and perform regular night walks and health & safety checks, • Assist with cleaning, stock control, and light F&B duties where required, • Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness, • Support and guide any night staff on duty, ensuring policies and standards are followed, • Respond to fire alarms or incidents in line with the hotel’s emergency procedures We’re looking for someone who: • Has prior experience working in a hotel front office or supervisory night role, • Understands night audit procedures (training provided if needed), • Can stay calm and make confident decisions in emergency or high-pressure situations, • Is self-reliant, responsible, and proactive in solving problems, • Is tech-savvy and familiar with PMS systems (Opera Cloud preferred), • Communicates clearly in English (spoken and written); other languages are a bonus, • Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays) By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong. #J-18808-Ljbffr