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Office Facilities Assistant \n Full-time, fixed-term contract until April 2027 \n Salary: £29,864 per annum plus opportunity to earn up to 5% performance related pay \n Location: Hale Village, London, N17 \n Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. \n Working in our Head Office, you will assist and support the Office Facilities Manager and Facilities Officer in maintaining and managing high quality office facilities, as well as providing an efficient, friendly and customer-focused reception service to all users of the building. \n Your role will involve processing payments, managing administrative records and internal post, and organising deliveries, couriers and taxis. You will also be required to take on some manual handling activities, such as distributing and storing deliveries and keeping areas of the building tidy. \n In addition, you will help ensure that all callers and visitors are handled efficiently, in a courteous and friendly manner, together with the maintenance of the reception area and interview rooms. \n You will already have a proven track record of working in a customer service delivery role, combined with the ability You will be able to problem solve and achieve results, ensuring you meet Newlon Service Standards. Your exceptional communication skills and sound judgement will enable you to meet both customer and company standards, and your natural empathy and willingness to help will give customers confidence that you are committed to providing a great service. \n Good numeracy and organisational skills, as well as the ability to cope with ever changing priorities. \n In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. This role is non-hybrid and you will be expected to attend the office 5-days a week. You’ll be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale. \n For further information and details of how to apply, please visit our website. \n Closing date: Wednesday 5 August 2026. \n Online assessments will be held between Monday 10 and Wednesday 12 August 2026. \n Interviews will be held in person at our offices in Hale Village on Thursday 20 August 2026. \n No agencies please. \n Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.

Job Summary \n • Fully manage each day’s appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be face to face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with Maximus vision and values Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within Maximus Arrange and set up additional equipment for Health Practitioners. Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Maximus, subject to review in conjunction with the post-holder. \n Qualifications & Experience \n • Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above \n • IT literate, with good Microsoft Office skills \n • Experience in dealing with both internal and external stakeholders (preferred not essential) \n • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems. \n Individual Competencies \n • Demonstrable experience in an administrative or customer service position \n • Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner \n • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately \n • Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner \n • Able to demonstrate prioritisation skills when multi-tasking \n • Ability to deliver work to set targets and specified standards \n • Self motivated: Ability to work unsupervised and use own initiative \n • Ability to remain calm in difficult situations \n • A positive enthusiastic approach to solving problems \n • Proven ability to make logical and solid decisions \n • Flexible and adaptable to meet the needs of the business and our customers. \n \n \n \n EEO Statement \n • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Job Title Retail and Ticket Manager Department Retail Based at: Prenton Park Reports to: Head of Retail & Marketing Responsible for: Retail Supervisor, Retail Assistants and casual staff Hours of work: 35 hours per week plus additional payment for home matches Salary: £25,890 Contracted status: FT Job role: To manage all aspects of the retail business including Club Shop, Ecommerce, Reception and Ticket Office, including on matchdays. You will be required to lead and motivate the shop, reception and ticketing staff in a positive and friendly way. As well as managing the day-to-day shop and ticketing office activities. Duties and responsibilities Shop Operations: · Maintain stock levels, through replenishments and stock requests. · Manage stock loss through effective stock controls. · Respond to customer queries and complaints; · Oversee the maintenance of the online shop; · Process and send out online and phone orders; · Input into retail promotions and events including season ticket launch; · Maintain the shop and ticketing Back office systems to ensure accurate reports and stock levels and ticket scans; · Create visual merchandising displays for window and shop; Ticket Operations: · Run all aspects of the Club’s ticketing requirements, not limited to matches; · Liaise with EFL on ticketing requirements; · Oversee #SWA2 campaign and ticketing distribution and transfers; · Complete accurate ticket returns for away fixtures; · Oversee the turnstile scanning equipment to ensure it is fully operational when required. Finance: · Maintain detailed weekly and monthly sales and stock figures; • Monitor financial performance and make business recommendations based on findings. · Maintain and reconcile full daily banking figures; · Produce accurate reports on attendances, ticket sales and season ticket sales; · Hit both department and individual targets set by Line manager. • Adhere to financial process for income generating activities; Staff Management: · Line management of the Retail Assistants; · Day to day management of Shop, Reception and Ticketing staff, ensuring their compliance with all TRFC policies and procedures; · Effectively manage all shop, reception and ticketing staff to ensure every area is adequately staffed, including on matchdays; · To interview, recruit, appraise and discipline shop, reception and ticketing staff as required in line with HR procedures; Skills, qualifications and knowledge required: · Minimum of 3 years management experience; · Good communication skills and proven ability to lead a team; · Excellent numeracy skills with an understanding of budgets and financial targets; · Professional and friendly manner; · Clean and presentable attire; · Organised and efficient; · Strong knowledge of Microsoft Office particularly Excel; · Strong knowledge of GDPR legislation; · Ability to problem solve; · Strong reporting and presentation skills; · Ability to work to strict deadlines and under pressure. DBS check required: Yes Equality and Diversity Tranmere Rovers FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. Safer Recruitment Tranmere Rovers FC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK.

Assistant Club Manager Holiday Inn London Kensington High Street are looking for a Assistant Club Manager. As an Assistant Health Club Manager, you will support the daily operation and management of the hotels Health Club, ensuring an exceptional experience for members and hotel guests. You will assist in leading the team, maintaining high service standards, and ensuring the smooth running of all leisure, fitness, and wellness facilities. The role requires a proactive, customer-focused approach with strong operational and leadership skills. Key Information: Role: Assistant Club Manager Salary: £42,500 P.A + Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Purpose of the role To assist the Health Club Manager in retaining and increasing club membership t hr ough the operation of a profitable, clean and safe facility To assist in every aspect of managing the club with a hands-on attitude, fully deputising for the Manager in his or her absence. Duties and responsibilities Maintain regular communication with the Health Club Manager in order to ensure the overall upkeep and cleanliness of the club. In the absence of the Manager, complete an audit and walk t hr ough of the facility at least once a day and be completely up to date with all operational issues Handle any member complaints before they escalate in an order to maintain member satisfaction and retention, passing them on to the Manager where necessary Participate in or hold meetings with all levels of club staff, in order to ensure key activities are carried out effectively Screen all users of the club using an approved lifestyle questionnaire and assess their physical condition Prescribe individual based exercise programmes, monitoring and reviewing as required Maintain member portfolio records Assist in the reviewing of all club level management reports in order to effectively monitor club performance, Company budgets or Company averages and relate necessary information to the Manager and club staff t hr ough ongoing meetings and training sessions. The primary focus includes, but is not limited to, the following: staffing budgets, club audit reports, membership retention and development, revenue results, refund reports, overall sales figures Assist in the maintenance of an accurate current and potential client base for the purpose of communicating future offers and facilities Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per the Data Protection Act 1988 Maintain all necessary records and documents legibly and neatly Prepare accurate and timely reports as required Ensure personal presentation and quality of work is of the highest standards at all times Ensure product knowledge on hotel products and services is up-to-date at all times Work on a shift basis as required in order to ensure effective management during opening hours Undertake any other duties as may reasonably be requested by the Health Club Manager Sales and Revenue Assist the Manager in activities to locate potential new business t hr ough the appropriate media Ensure all opportunities are taken to promote products to customers and to increase the membership base Assist in analysing club statistics and competitor analysis in-line with both the club and the hotel business plan on a daily, weekly and monthly basis Ensure monthly direct debit payments are monitored and uploaded t hr ough the BACS system in accordance with the sales process.Administratively this requires rejections to be chased and memberships put on hold until payment has been received Monitor membership renewals, suspensions and cancellations and take action as appropriate Health & Safety, Human Resources & Training Hold, or be working towards, relevant fitness and lifeguard qualifications Assist the manager in undertaking and reviewing risk assessments, method statements and safe working practices as required, usually at six monthly intervals Have an understanding of the Health & Safety implications and legislation involved in the clubs operation, particularly in relation to COSHH and the specific chemicals used in the club Implement and maintain effective emergency procedures in all relevant areas, ensuring that all staff are trained and competent in dealing with an emergency situation Clearly understand the qualifications required for each role within the club and the legislative implications Liaise with Human Resources in order to recruit, hire, train and develop new staff members, who will contribute to the future growth of the Company. Team development is a key management function, which requires constant attention. This includes utilising regular training and appraisal systems and other tools prepared by the Human Resources team Provide support and coaching to new team members Attend training sessions and networking events and in order to maintain and improve personal professional capabilities in all areas of club management Assist in the administration and implementation of all Company policies, procedures and philosophies in conjunction with the Human Resources team and relevant employment legislation Maintain effective administrative procedures in these areas including wage forecasts, timesheets and training records Working Relationships Maintain at all times a good liaison and working relationship with colleagues and clients To support the Health Club and Spa Manager in the effective running of the Health Club To ensure the Health Club is clean at all times and all records updated To implement all Health and Safety procedures and ensure all staff are following them To implement all cleaning rotas as per normal operating practices To lifeguard the pool as and when required To carry out the Duty Manager role and shift patterns as per role To train all staff regarding in house induction Ensure COSHH is kept up to date and relevant training is performed for Health Club and Spa To cover Reception duties To perform tours and promote the Health Club facilities when required To work closely with the hotel Maintenance team for any maintenance / repair requirements To understand the Health Club and Spa system and assist on membership administration. To carry out and oversee pool and plant tests as required. To monitor and interact with all gym and Health Club users To write relevant programmes for gym users To assist with the organisation and running of exercise classes Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Instructing or assisting classes To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotels Policy To ensure that maintenance issues are communicated to a Hotel Manager To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Senior Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Senior Manager To ensure that all accidents are reported to a Security Officer/Manager. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Key performance indicators Product knowledge Maintenance and improvement of hotel procedures Quality of training given to employees Customer retention and development Staff retention and development Quality of audit and administrative procedures TPBN1_UKCT

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