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Assist the General Manager in drawing up budgets for maintenance and capital investment. Previous relevant experience and up to date knowledge of country/property specific maintenance, safety, and health regulations in a similar environment or property/hotel (4+ years minimum experien

Head Housekeeper Moxy London Heathrow Airport, 804-834 Bath Road, Heathrow Airport, Hounslow , TW5 9UH Rate: £41.000 | Hours: Guaranteed Hours Each Week Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we'll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more. Benefits also include: - Life Insurance - DiscountStore with discounts from ASDA, O2 & more - Discounted hotels and flights - Employee Assistance Programme, Includine HSF Assist - Low-cost health insurance - Full workplace pension scheme - 28 days holiday Your role will include: - Work to improve productivity and efficiency of room cleaning - Analyse guest data to plan resources and materials required to meet operational requirements - Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice - Identify ways to improve Guest Satisfaction - Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling - Recruit, train, manage and monitor team performance daily/weekly - Deliver and exceed financial targets - Manage expenditure and payroll to ensure budgets are achieved - Participate in training to improve skills and performance - Solve routine challenges that occur on the job If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer , please let us know if you require any support or reasonable adjustments during the application or interview process. TPBN1_UKTJ

Operations Manager Safestay Holland Park Location: Holland Park, London Reports to: General Manager or Cluster General Manager Direct Reports: Front Office, Housekeeping and operational team members Contract: Full time Salary: £35k to £45k based on experience About Safestay Holland Park Safestay Holland Park is a London hostel located in Holland Park, welcoming guests from the UK and around the world. The Operations Manager will be responsible for ensuring the property operates safely, efficiently and consistently while delivering an excellent guest experience. This is a hands on operational leadership role requiring someone who is comfortable working in a fast paced hostel environment with a diverse team and high guest turnover. Role Purpose The Operations Manager will take overall responsibility for the day to day operational performance of Safestay Holland Park. The role will ensure that: Guests receive a safe, clean and positive experience, all operational departments are effectively managed, Health & Safety and statutory compliance standards are maintained, and housekeeping and cleanliness standards are consistently achieved. Staffing levels and rotas meet operational requirements, maintenance issues are identified and resolved promptly, operational costs are effectively controlled, guest complaints are handled professionally and resolved quickly, company policies and procedures are consistently followed, and the hostel achieves its operational, financial and guest satisfaction targets. Key Responsibilities 1. Operational Leadership Lead the day to day operation of the hostel, ensure all departments work effectively together, maintain high operational standards across the property, conduct regular operational inspections and follow up on identified issues, and ensure the property is consistently ready for guest arrivals. Develop and implement effective SOPs and operational procedures, act as the senior operational point of contact when the General Manager is unavailable, and promote a positive, professional and accountable working culture. 2. Guest Experience Ensure guests receive a welcoming, safe and consistent experience, monitor guest feedback across Booking.com, Google, Hostelworld and other relevant platforms, and monitor cleanliness, facilities and service standards from the guest's perspective. Take ownership of significant guest complaints and service recovery, identify recurring guest issues and implement corrective actions, and work with Front Office to improve check in, check out and the overall guest journey. 3. Housekeeping & Cleanliness Work closely with the Housekeeping Manager or Supervisor to maintain required standards, monitor bedrooms, bathrooms, public areas and communal spaces, ensure cleaning schedules and checklists are completed, and monitor room turnaround and availability. Review housekeeping productivity and staffing levels, ensure appropriate stock levels of linen, toiletries and cleaning materials, and work with suppliers to ensure consistent quality and cost control. 4. Health & Safety Take operational responsibility for maintaining high Health & Safety standards, ensure all required statutory inspections and compliance checks are completed, follow up on findings from Health & Safety audits, and maintain appropriate records and documentation. Ensure fire safety procedures and evacuation processes are understood and followed, conduct regular operational safety checks, report and investigate accidents and incidents appropriately, ensure staff receive appropriate Health & Safety training, and escalate significant risks immediately to the General Manager. 5. Maintenance & Facilities Ensure maintenance issues are identified and resolved promptly, maintain an effective preventative maintenance programme, work closely with contractors and suppliers, monitor outstanding maintenance jobs, prioritise issues affecting guest safety, guest experience or room availability, maintain appropriate records of maintenance and statutory servicing, and work with the General Manager to control maintenance expenditure. 6. People Management Lead, motivate and develop the operational team, prepare and manage effective staff rotas, ensure appropriate staffing levels based on occupancy and business requirements, manage attendance, performance and conduct in accordance with company policies, and manage staffing challenges professionally and proactively. Support recruitment and onboarding, ensure new employees receive appropriate induction and training, identify training and development requirements, maintain clear communication with the team, and promote teamwork and accountability. 7. Financial & Cost Control Support the General Manager in achieving operational budgets, monitor departmental expenditure, control housekeeping, cleaning, maintenance and operational consumable costs, monitor payroll and staffing costs, identify opportunities to reduce unnecessary expenditure without compromising guest experience or safety, ensure appropriate purchasing and stock control procedures are followed, and review supplier performance and escalate issues where necessary. 8. Revenue & Commercial Awareness Although the Operations Manager will not own the revenue strategy, they must have strong commercial awareness. The role will: Understand occupancy and booking patterns, communicate the operational implications of high and low occupancy to the revenue team, ensure room inventory is accurately communicated, minimise out of order inventory, identify opportunities for upselling and ancillary revenue, and work closely with Revenue, Reservations and Front Office teams. 9. Systems & Administration Ensure operational systems are used correctly, maintain accurate operational records, ensure incident reports, maintenance records and compliance documentation are completed, support PMS and operational system implementation where required, monitor daily operational reports, and ensure appropriate handovers between shifts and departments. 10. Security & Risk Management Maintain appropriate security procedures across the property, monitor access control and key and security systems, ensure incidents involving guests or staff are properly documented, work with relevant authorities or external agencies where required, ensure safeguarding and emergency procedures are followed, and identify potential operational risks and implement appropriate controls. About You We are looking for an experienced operational leader who is comfortable managing a busy, diverse and fast paced hostel or hotel environment. Essential Previous experience in hotel, hostel or accommodation operations, experience managing a team, and a strong understanding of housekeeping, Front Office and general hotel operations. Good knowledge of Health & Safety and operational compliance, and experience managing staff rotas and operational resources. Strong guest service skills, strong problem solving ability, good financial and cost control awareness, excellent communication skills, the ability to work under pressure and manage multiple priorities, and a hands on approach to operational management. Desirable Previous hostel experience, experience working in London, experience managing large or high volume accommodation operations, and experience with PMS systems and online guest review platforms. A Health & Safety qualification or relevant operational compliance experience, and experience managing maintenance contractors and external suppliers. Working Pattern This is a hands on operational role and will require flexibility to work across weekdays, weekends, evenings and public holidays. TPBN1_UKTJ

Thistle London Heathrow is seeking a proactive, commercially minded Event Business Development Manager focused on winning new Meetings, Events & Groups business around Heathrow and beyond. You’ll work from the hotel with Sales, Meetings & Events, Revenue and ops teams to turn conversations into bo

Night Crew Leader (Night Manager) - Moxy London Heathrow. Managing the night to night operation of the hotel. Running the night audit and balancing the days business.

As Conference and Events Assistant Sales Manager, you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. You will develop the team through onboarding and continued development to ensure that the Conference and Events and related teams are prepared to offer an exceptional conference and event experience. • Assist the Conference and Events Sales Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy, • Ensure the highest standards of conference and banqueting business processes, • Ensure the Conference and Events Sales Team has the skills and knowledge required for high-level performance, • Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members, • Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the booking channel used, • Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue, • Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through structured training calendars and programs, • Maintain strong internal control of the working environment, ensuring compliance with Hilton and the Hotel brand's policies and procedures, • Ensure communication meetings occur and are documented with minutes on a monthly basis, • Manage staff performance in compliance with company policies and procedures, • Recruit, manage, train and develop the Conference and Events Team, • Demonstrated previous experience in a similar role, • Proven commercial acumen, • Ability to demonstrate negotiation and influencing skills, • Effective management skills, • Ability to manage conflict effectively, • Positive attitude and excellent communication skills, • Ability to work under pressure, • Previous experience working within the hospitality industry, • Commercial and industry knowledge, • Work Location: Hilton London Heathrow Airport, • Schedule: Full-time, • Brand: Hilton Hotels & Resorts, • Job function: Management and Manufacturing, • Industries: Hospitality Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company #J-18808-Ljbffr

A luxury country house hotel in the South West seeks a Front of House Manager to lead guest-facing operations.This hands-on leadership role requires expertise in managing reception and front office teams, ensuring high service standards, and maintaining operational efficiency.The ideal candidate is

A leading hotel chain is seeking a Conference and Events Sales Assistant Manager in Hounslow, England. The ideal candidate will assist in maximizing revenue through effective selling strategies, manage staff performance, and ensure consistent training and development of the team. Candidates should have strong negotiation skills and prior experience in a similar role. This full-time position offers an engaging environment focused on exceptional guest experiences. #J-18808-Ljbffr

• Contract Type: Fixed Term / Flexible Hours, • Salary: £16.16 per hour, • ibis London Heathrow Airport, • Contract Type: Fixed Term / Flexible Hours, • Salary: £16.16 per hour, • Start date: November 2026 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. We are looking for a professional and organised People & Culture Coordinator to support all aspects of Human Resources within our hotel. You will play a key role in recruitment, employee relations, training, payroll administration, and ensuring compliance with employment legislation and company policies. • Manage the full recruitment process, including advertising vacancies, interviewing and onboarding., • Support and advise as requested on HR policies, procedures, disciplinary, grievance, and employee relations matters., • Coordinate payroll administration and maintain accurate employee records., • Produce HR reports as requested by the General Manager., • Organise and deliver employee induction and training programmes., • Ensure compliance with employment law, company policies, and HR best practices., • Support employee engagement and retention., • Maintain confidentiality and handle sensitive employee information professionally., • Act as the hotel's Sustainability Ambassador, promoting environmental initiatives, supporting Accor sustainability programmes, encouraging team engagement in sustainable practices, and helping the hotel achieve its sustainability objectives., • Previous experience in a People & Culture role., • Good knowledge of UK employment law and HR best practices., • Strong organisational and administrative skills., • Excellent communication and interpersonal abilities., • Ability to handle confidential information with discretion., • Proficient in Microsoft Office and HR systems., • CIPD qualification or working towards CIPD is desirable., • Heartist Card offering up to 30% discount at Accor hotels worldwide, • Free Bonus Breaks vouchers for complimentary stays within the UK, • Complimentary meals while on duty and a provided uniform, • 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days, • Friends & Family discounted rates, • Eye test vouchers, • Learning and development programmes through our Academies, • Cycle to Work scheme, • Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more, • Workplace pension scheme, • A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities One more thing… By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. #J-18808-Ljbffr

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from • Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply), • Global employee discounts across 100+ countries and 5,000+ hotels, • Access to industry-leading training via the Accor Academy, • Opportunities for internal progression and international mobility, • A supportive and inclusive team culture, • Health & wellbeing support in and outside the workplace We believe in celebrating your personality and helping you grow – because you matter. Join us and become a Heartist®. As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security. • Oversee night audits, end-of-day reporting, and financial reconciliation, • Act as the primary point of contact for all guest issues and emergencies overnight, • Ensure guest check-ins/outs are completed efficiently and professionally, • Monitor the building’s security and perform regular night walks and health & safety checks, • Assist with cleaning, stock control, and light F&B duties where required, • Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness, • Support and guide any night staff on duty, ensuring policies and standards are followed, • Respond to fire alarms or incidents in line with the hotel’s emergency procedures We’re looking for someone who: • Has prior experience working in a hotel front office or supervisory night role, • Understands night audit procedures (training provided if needed), • Can stay calm and make confident decisions in emergency or high-pressure situations, • Is self-reliant, responsible, and proactive in solving problems, • Is tech-savvy and familiar with PMS systems (Opera Cloud preferred), • Communicates clearly in English (spoken and written); other languages are a bonus, • Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays) By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong. #J-18808-Ljbffr

London Heathrow Airport seeks a Maintenance Manager to lead the hotel’s facilities, equipment, and infrastructure to high standards. The role focuses on preventative maintenance, energy efficiency, and regulatory compliance to support guest satisfaction and sustainability goals.

Thistle Heathrow is seeking a proactive Event Business Development Manager to drive Meetings, Events & Groups demand. Based at the hotel, you will develop new business, nurture relationships with corporate clients, agencies and partners, and collaborate with Sales, Meetings & Events, Revenue and ope

A leading hotel management company in the United Kingdom seeks an experienced Cluster Revenue Manager to drive revenue growth and maximize profitability for multiple hotel clusters. The role involves analyzing data, monitoring demand patterns, and developing strategies for yield management and pricing. Strong analytical skills and experience in revenue management within the hospitality industry are essential. This position requires collaboration with cross-functional teams, ensuring accurate data handling in the Central Reservation System and Property Management System. Competitive compensation and growth opportunities are included. #J-18808-Ljbffr

Hewn Yorkshire is a small, independent hospitality business offering peaceful, adults-only cabin escapes in the North Yorkshire countryside. Set within the grounds of Forcett Grange near Richmond, our 12 cabins are designed around the simple idea that getting away should give you the chance to properly switch off. Private wood-fired hot tubs, outdoor fires, a Finnish sauna and the surrounding countryside all play their part – but ultimately, it's the experience that matters. We're a small, hands-on team, and we're looking for someone who takes as much pride in the little things as we do. We're looking for an experienced, organised and hands-on House Manager to take ownership of the day-to-day running of our guest and housekeeping operations. This is an important role within our small team. You'll be the person making sure the site is ready for guests, the housekeeping operation runs smoothly, enquiries are dealt with, supplies are where they need to be and problems are dealt with before they become problems for our guests. You'll work closely with our housekeeping and outdoor teams, coordinating the day-to-day workload and making sure everyone knows what needs to happen and when. You'll also be the main point of contact for guests during their stay, providing a warm, helpful and efficient reception service. It's a genuinely hands-on management role. Some days you'll spend more time coordinating the operation and dealing with guests; on quieter days you'll be getting stuck into laundry, helping with a clean, carrying out a deep clean, checking cabins or organising stock. We're not looking for someone who expects to sit behind a desk all day. • Taking ownership of the day-to-day guest experience, • Providing a warm and efficient reception service, including check-ins and check-outs, • Dealing with guest enquiries, requests and day-to-day issues, • Responding to routine guest communications and ensuring enquiries are dealt with promptly, • Making sure cabins are fully prepared and presented to our standards before every arrival, • Being a visible and approachable point of contact for guests during their stay, • Coordinating the housekeeping team's daily workload around occupancy and arrivals, • Allocating cabin cleans and ensuring the right work is completed at the right time, • Carrying out regular cabin and site inspections and maintaining our standards of presentation, • Carrying out cleans, deep cleans and spot cleans when required, • Managing the daily flow of laundry, linen and housekeeping equipment, • Making sure clean linen and supplies are available when the team needs them, • Monitoring stock levels and ordering cleaning products, guest supplies, linen and other operational essentials, • Organising shopping and collection of supplies where required, • Identifying maintenance issues and ensuring they are reported and followed up, • Working closely with the Outdoor Team to make sure cabins and surrounding outdoor areas are fully guest-ready, • Providing day-to-day direction and support to the housekeeping team, • Planning workloads and adjusting them when occupancy or circumstances change, • Helping the team maintain consistent standards, • Spot-checking work and addressing issues constructively, • Being the person the team can come to with day-to-day operational questions, • Working collaboratively with the Outdoor Team and management We're looking for someone who is naturally organised, practical and dependable, with previous experience in hospitality, housekeeping, accommodation or a similar operational environment. You’ll need to be comfortable taking responsibility rather than waiting to be told what to do. You will probably be someone who notices that the laundry needs doing before somebody asks. You'll spot the missing supplies, notice that something isn't quite right in a cabin and deal with it. You'll be comfortable making sensible decisions within your role and letting us know when something needs escalating. You’ll also need to be comfortable switching between different types of work. One morning might involve checking cabins and organising the housekeeping team. The next hour might be spent answering a guest enquiry. Later, you might be sorting laundry, helping with a clean or receiving a stock delivery. The role is physically active and you'll be on your feet for much of the day. • Have previous hospitality, hotel, holiday-let or accommodation experience, • Have experience coordinating or supervising a small team, • Have excellent attention to detail, • Are confident dealing with guests, • Are highly organised and able to prioritise without constant direction, • Take pride in maintaining high standards, • Are practical and happy to get stuck in, • Communicate clearly and calmly, • Can work independently and use their own initiative, • Are reliable, trustworthy and comfortable taking responsibility, • This is a full-time position of 40 hours per week, worked over 5 days from 7 on a rota., • The role will include some weekend and Friday working, with your days off rotating as part of a two-week rota., • £28,000–£30,000 salary depending on experience, • 28 days annual leave including bank holidays, • Company pension, • Uniform, • Free on-site parking, • Use of our on-site facilities, • Due to our rural location, a full UK driving licence and access to your own vehicle are essential. If you're looking for a role where you can genuinely take ownership, make a difference to how a small hospitality business operates and still be part of the hands-on work, we'd love to hear from you. #J-18808-Ljbffr

Job Description As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role. As Duty Manager, you’ll help lead the hotel during your shift. Work closely with the Hotel Manager and wider leadership team.

Experienced Reception Manager needed for a luxury hotel in Windsor, focusing on guest experience and team development.

Lead a hotel team to ensure a welcoming, safe, and brilliant experience for guests.