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THE JOB The Director Franchise Operations works with a portfolio of open Hotels to proactively enhance performance and also works collectively with the new hotel openings team to ensure pre-opening hotels open in accordance with expectation. This individual works with franchisees, management companies and hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue, Product, Service and Brand requirements. They are expected to : • Share best demonstrated practices information on the use of WHR programs and tools., • Advise on a host of sales and marketing topics, as well as product and service improvement (utilizing Medallia, CRM, and COM Culture)., • Work with other internal Departments (Sales & Marketing, Revenue Management, Training, Central Operations, Design and Construction, Sourcing & Sustainability, Finance, Development, Legal & Human Resources) to coordinate direction and support as needed., • They must be able to review, analyze and create a complete strategy for delivering brand value & hotel performance support for their portfolio., • They should have excellent presentation skills and the ability to facilitate effective meetings with multiple stakeholders. The business objectives will be related to driving hotel performance within the following fields: Enhance our Owner Value Proposition • Brand Engagement through Business Review Meetings, • Quality Assurance, • Guest Feedback – OSAT OSR NPS, • Commercial Contribution, • Accounts Receivable, • Wyndham Rewards Grow our System • Property Retention, • Development Referrals, • Brand Compliance - Training Advance our Value Driven Culture • Wyndham Green, • Wyndham People Standards THE PERSON Competencies & Skills Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind; Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised. • Influence - Must possess influencing skills in order to create a positive foundation for the on-going relationship, • Collaboration & Relationships - Initiates, builds, and maintains lasting professional relations based on mutual respect and understanding that foster a collaborative approach to working., • Innovation - Takes an innovative and creative approach that applies the best fit solution for the situation in hand., • Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills. Ability to adjust communication style to various stakeholders., • Analysis - Able to read, analyse and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based real information., • Business Acumen - Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business. Will engender credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry., • Driving Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment, identifying and understanding issues, problems, and opportunities. Develops effective course of action and appropriate solutions. Makes purposeful observations and recommendations to create positive improvements for the team and / or guest. Obtains and assigns resources to achieve desired result. Adjusts action based on changed priorities. Holds people accountable for results., • Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation., • Valuing Diversity - Able to consider, understand and empathize with the priorities and challenges of others. Must show the highest standards of honesty, integrity and discretion and will create trust with all team members, clients and customers., • Leadership – Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others., • Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and / or customer., • FUN ! Experience/Certificates/Education • The candidate would ideally be a graduate with a Hospitality degree, or have equivalent demonstrable professional experience, • Experience from within a similar role or a minimum of 3 years’ experience as a General Manager of a +110-bedroom economy or mid-segment hotel from within a international hotel brand., • Expertise in franchising or hotel management and an in depth understanding of the hospitality sector are essential., • Significant operations experience and commercial understanding., • Significant experience of planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required., • Experience with direct P&L responsibility for revenues and GOP / EBITDA, • Previous experience of multiple brands in a multi-unit or regional role if preferred but not required., • Extensive senior leadership and people management experience, • Fluency in English is essential., • Proficiency in Opera Cloud and Revenue Management system, • Proficiency with Synexis is preferred but not required

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

As a Night Manager, you will be running the hotel at night. Responsibilities of a Night Manager will include but are not limited to:. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a

Part of a dynamic hotel group focused across proactive and reactive sales. If you are a dedicated Sales Manager with a passion for excellence and a drive to lead, we want to hear from you. Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting eq

The Manchester Deansgate Hotel is on the lookout for a dynamic Maintenance Manager to inspire and lead. As the Maintenance Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing). Maintenance team;

As our Restaurant Manager, you'll oversee the daily operation of our Hotel Restaurant Cafe Football, ensuring every service runs smoothly, every guest feels valued, and the team are motivated to give their very best. From managing rotas and developing your team, to making sure the restaurant looks i

Freelance Electrical Site Manager - Manchester. As an experienced Electrical Site Manager, you will have a key role overseeing electrical packages on a hotel refurbishment in Manchester. The role will involve coordinating schedules with contractors, suppliers, and other trades, managing and supervis

Job Title: Area Sales Manager – Branded Hotel Group. I am currently recruiting an Area Sales Manager to join a well-established hotel group in Manchester. Previous experience as a Sales Manager in hotels or a similar customer-focused environment.

In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communicat

We are looking for a Duty Manager that will thrive in a luxury spa environment and provide our residents with an unforgettable experience. Previous experience within the luxury gym/ spa/ hotel markets. Previous experience within the luxury gym/ spa/ hotel markets.

King Street Townhouse Hotel is seeking a dynamic Assistant Restaurant Manager to support leading our food and beverage team and to ensure a smooth running of the Food and Beverage department. Provide consistent support to shift managers to ensure team alignment with company standards. Offer support

Previous experience within the luxury gym/ spa/ hotel markets. Previous experience within the luxury gym/ spa/ hotel markets. We are looking for a Duty Manager that will thrive in a luxury spa environment and provide our residents with an unforgettable experience.

Similar Bar Manager experience and have worked within high profile bars. You as Bar Manager will be a hands on operator who using your knowledge and experience will motivate, educate and inspire your team to deliver the best guest experience. Malmaison offers something different to the usual hotel b

MCG Construction are seeking an experienced Site Manager / Foreman with a strong fit-out background, preferably with joinery expertise, to oversee the internal works package on hotel development. The role requires leadership on-site to coordinate subcontractors, manage quality, and ensure safe, effi

Role: Maintenance Manager, Malmaison at Frasers Hospitality. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. Be organized, a

Similar Bar Manager experience, having worked within high‑profile bars. Get notified about new Bar Manager jobs in Manchester, England, United Kingdom. Bar Manager role at Malmaison, a modern metropolitan townhouse hotel that places food and drink at the centre of its character.

As Director of Sales, you will:. Collaborate closely with the General Manager, Group Director of Sales, and Group Marketing team to execute commercial plans. Strong knowledge of current trends in hotel sales and marketing.

The culture of Hotel Football is what truly sets it apart from other hotels. Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. As our Restaurant Manager, you’ll oversee the daily operation of our Hote

Front of House Manager - Old Trafford, Greater Manchester. We’re looking for a proactive and hands-on Front of House Manager to lead and inspire our teams. Proven experience in a Front of House leadership role within a hotel or hospitality environment.

Meeting & Events Office Manager - Luxury Boutique Hotel & Spa- New Forest Hampshire Areas - Up To 35K + Service Charge. Our client is a well known luxury hotel and Spa in the New Forest areas of Hampshire and are currently looking for an experienced Meeting & Events Office Manager, you will be respo

Hotel Manager – Luxury Hotel (Day-to-Day Operations). A rare opportunity for a polished Hotel Manager to take ownership of the day-to-day running of a prestigious luxury hotel. Act as Duty Manager presence; resolve issues swiftly with a guest-first mindset.

The Hotel Manager will provide day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of the hotels and brands in the local community. Previous manage

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!. Pension access (Ask your HR Manager for local pension information).

You will have previous experience in the hospitality industry – preferably with a hotel background, meeting, greeting and interacting with guests, ideally in an hotel environment but this is not essential. We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Bes

This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round. Hotel Du Vin is looking for a leader in the making. You will be 12 months (or less) from running your own hotel and keen to join a brand th

We’re pioneers of the modern metropolitan townhouse hotel, with an emphasis on chic, high quality bedrooms. You as Bar Manager will be a hands on operator who using your knowledge and experience will motivate, educate and inspire your team to deliver the best guest experience. You will have simila

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. Assistant Front Office Manager. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!.

An Assistant Restaurant Manager is required for this beautiful luxury hotel set in the stunning Devonshire countryside. Job Opportunity: Assistant Restaurant Manager. The hotel features a renowned fine dining restaurant offering exquisite seasonal menus with modern British cuisine and dishes inspire

As Assistant Food & Beverage Manager, you will support the Food & Beverage Manager in overseeing all aspects of the restaurant’s day-to-day operations. Previous experience in a supervisory or management role within hospitality (restaurant, hotel, or resort preferred). Confidence to act as Duty Man

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. We’re looking for a Bar Manager to lead our Mandarin Bar team. Friends & Family hot

Spa or 4* Hotel environment is essential.

Five of our current General Managers have been promoted from the Deputy General Manager position. The design of the hotel draws on York’s industrial heritage and brutalist architecture, mixing concrete and moody elements with softer textures and confectionery touch points, and references York’s

Your role as H&S Manager will be to lead and deliver the group health and safety management system and associated procedures, compliance & learning across all our venues. Auditing the hotel venues to confirm Health and Safety/Food Hygiene compliance and taking appropriate action where necessary. Mon

Hotel Contract Manager in Europe. Miki Travel is looking to recruit Hotel Contract Managers to join our. Actively negotiate special offers, exclusive deals, overrides with all hotels throughout the year.

We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employe

Five of our current General Managers have been promoted from the Deputy General Manager position. You will be 18 months (or less) from running your own hotel and keen to join a brand that will give you the opportunity to shine. Know the local market and maximise revenue by overseeing the bigger pict

Proven experience as an F&B Manager (or strong Assistant F&B Manager ready to step up) within a branded hotel or high-volume operation. Food & Beverage Manager – Branded Hotel in Reading. We are seeking an experienced and passionate Food & Beverage Manager to lead the F&B operations of a well-know

Installations Manager role at Curtis Hotel Bedroom Furniture. Curtis is a leader in designing, manufacturing, and installing high-quality contract furniture for the hotel sector throughout the UK. With a Head Office located just 10 minutes from Leeds City Centre, we make high specification, bespoke

Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as an Events Manager! Our managers hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Cul

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. Abl

The Multi-Site Hotel Manager will be responsible for the effective and efficient management of multiple hotel sites, ensuring consistently high service delivery and operational standards. Provide strong leadership for hotel managers and their teams – including training, mentorship, and performance

The Hotel de Normandie, a well-established seaside hotel in St Saviors, is seeking an experienced and motivated Restaurant Manager to lead our front-of-house team. Previous management experience in a restaurant or hotel setting is preferred. Previous management experience in a restaurant or hotel se

Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends). Park Plaza Victoria London Hotel. At Park Plaza, first-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location.

We are currently seeking a passionate and experienced Hotel Manager with a strong Food & Beverage background to join the executive team at Four Seasons Hotel Hampshire, a quintessentially English country estate infused with modern luxury. Serve as the hotel’s second in command, acting as a strateg