Programme Administrator- Accreditation Unit
7 days ago
London
Programme Administrator- Accreditation Unit Our client is seeking an individual with exceptional Administrator/Coordinator We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator - On a Temp-Perm Basis Regents Park- Hybrid working. 15.50 an hour Perm £25,958 Previous experience within a similar and fast paced administrative position would be essential. This role is a temp -Perm Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office; Regents Park What will you be doing? * Assist clinicians with enquiries relating to certification and/or accreditation, making clear the benefits of certification/ accreditation. * Organise accreditation assessments and process applications and results. * Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately. * Assist team with administrative duties relating to quality improvement projects. * Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. * Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, assisting users to navigate various web tools, resetting passwords and/or setting up new users. * Contribute to writing website copy, guidance materials and blogs. * Minute taking at governance meetings. * Proactively work with clinical leads in reviewing and closing actions after each governance meeting. You will need: Essential * Customer service experience. * Experience in handling customer queries, both written and verbal. * Experience of assisting with the planning and coordination of effective meetings and events. * Experience of working on committee-style meetings including writing high quality minutes of meetings. * Demonstrable experience of engaging and communicating with stakeholders effectively. * Experience in analysing data to produce reports using Microsoft Office * Experience of working on multiple projects or workstreams at one time. Desirable * Experience of administration in a healthcare or related context. * Experience in digital communication and working with social media.