Customer Success Representative
5 days ago
City of London
In search of Professionals passionate about Privacy, AI and Risk Why Now We are growing. Privacy and AI compliance has moved from a back office concern to a board level priority, and our clients are asking more of us because of it. Every week brings a new regulation, a new enforcement decision, or a new product launch that needs a privacy lens before it ships. This demand is an opportunity for us. We are building Lex Dinamica for what comes next in this work, and we are looking for the people who want to build it with us. This role is how we turn that demand into the client relationships that will carry us forward. The Work Lex Dinamica is a consulting firm that provides Privacy, AI and Risk solutions. Our advisory, technology and DPO services help clients address regulatory challenges worldwide and deliver compliance driven value. Our clients range from FTSE 100 companies and global multinationals to government contractors and high growth scale ups, and they come to us for advisory work, DPO support delivered as a service, AI governance, and privacy technology programmes including OneTrust, where we are a certified implementation partner. The Customer Success Representative role is our front door. You will be the first commercial conversation a future client has with us, and the connective tissue between our marketing, partnerships and consulting teams. The Role In this role, you will: • Originate new client relationships through outbound prospecting and partnership channels, • Own the customer relationship end to end, from first conversation to handover, • Build and grow a pipeline of self originated leads, • Nurture and develop relationships with prospects, partners and existing clients In practice, that means filling the top of our sales pipeline and helping turn that pipeline into qualified meetings. You will originate leads through outbound prospecting. Building target account lists, researching the people who matter inside them, crafting outreach that gets read, and running the cadences that convert cold contacts into conversations. This is the heart of the role. You will activate our partnership channels. Lex Dinamica works with technology partners including OneTrust, alongside referral relationships across the privacy ecosystem. You will help turn those partnerships into leads, supporting joint campaigns, tracking referrals, and making sure no warm introduction goes cold. You will support marketing campaigns end to end. Webinars, thought leadership pushes, IAPP events, sector specific outreach. You will help shape who we target, follow up on engagement, and convert campaign attention into pipeline. You will qualify inbound leads and book discovery meetings. When a prospect raises a hand through the website, a referral, or a campaign, you will be the first call. You will qualify their fit, understand their need, and pass well briefed meetings to the consulting team. You will keep our sales tooling clean and useful. Apollo.io, the CRM, sequences, lists, and reporting. Good data is what lets us scale this function, and you will own the quality of it and the process. Who We're Looking For Must haves • One to two years of experience in a sales, business development, or commercial role, ideally at a B2B SaaS company, professional services firm, or comparable environment. You have made outbound calls, sent outbound emails, and have stories about what worked and what did not., • A genuine interest in privacy, AI governance, and the wider compliance technology space. You do not need to be a privacy expert. You do need to be the kind of person who finds it interesting and is willing to learn quickly., • Strong written communication. The first impression most prospects have of Lex Dinamica is an email you wrote. It needs to land., • Resilience and self direction. Outbound is a numbers game on top of a craft. You need both the patience to do the work and the curiosity to keep getting better at it., • A right to work in the UK. Nice to haves • Hands on experience with Apollo.io. You have built sequences, run cadences, segmented lists, and used the data to make decisions., • Experience with HubSpot, Salesforce, or similar CRMs., • Exposure to a partnership or channel sales environment, where the sales motion runs through alliances rather than direct prospecting alone., • Familiarity with the privacy or compliance SaaS space, even if only as someone who has followed it from the outside., • Event experience, whether helping run a stand, organising attendee follow up, or working a conference floor., • A relevant degree or recognised qualification, though we care more about what you have done than what you have studied. About Lex Dinamica Lex Dinamica was built from day one to solve the problems that organisations face when data, regulation, technology and trust all have to hold together at once. That focus is what we are, and it is what we lead with from the first client conversation to the final deliverable. Headquartered in London and supported by delivery centres across the EU, US and India, we partner with clients from FTSE 100 companies and global multinationals to government contractors and high growth scale ups. Our work spans more than fifty jurisdictions and over one hundred and fifty delivered projects. Our founders came out of Big Four consulting. The firm they built deliberately keeps what works about that model, the rigour, the breadth, the client discipline, and strips out what does not, the layers, the politics, the pace. We are a firm of curious people, fast learners, and genuine team players. We are selective about who we hire, because the people already here are worth working alongside. Working With Us You will be based in our London office with hybrid working, spending two days a week in the office and the rest of your week wherever you work best. The pattern flexes around events, partner meetings, and the moments where being together matters most. For someone one to two years into their career, time in the room makes a real difference. Outbound is a craft, and you learn it faster sitting next to people who already know how to do it. The hybrid pattern gives you that exposure while respecting that focus work and outreach often happen best somewhere quieter. What we offer • Salary: Competitive base plus commission, • 26 days of annual leave, with the option to accrue additional days over time, • Hybrid working as standard, • Private pension contributions, • Optional private health insurance, • A work from anywhere policy that lets you work abroad for defined periods each year How to Apply If this sounds like the role you are looking for, send us your CV. For more information, or for part time opportunities, get in touch with our team via LinkedIn. Our Screening Process Our screening process assesses candidates' qualities, capabilities, experience, fit, vision, and ambition to ensure they align with our needs. We conduct comprehensive evaluations and in depth interviews to identify top talent. The data you provide us with will be processed exclusively for recruitment purposes and assessing your application against our requirements. You may withdraw your application at any time by getting in touch with a member of our team, via LinkedIn or the contact details found on our website. You may ask us to keep your information on file for any future opportunities. Lex Dinamica is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organisation. Employment at Lex Dinamica is based on substantive ability, objective qualifications, and work ethic, not an individual's background, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.
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