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Business Application Support Billericay (Essex) - Hybrid Full-Time, Permanent Be part of something exceptional at Hallmark Luxury Care Homes. We’re proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do. What You'll Be Doing: • Standardise processes for each of the Care home and Central Support Business applications / Business systems to ensure clear guidelines are in place to assist users and have one way of working, • Application support (incident triage, analysis, resolution and closure) and business support systems ands applications., • This role will NOT be supporting the IT systems (Desktop/Laptop/Servers etc) - as that function is outsourced to a 3rd party vendor., • Visiting and working with home teams members to ensure correct use of application / systems. (Support training of users across the business), • Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings including agenda, minutes & tracking of action items, • Incident analysis and resolution which will require working with MSP and third-party vendors, • Manage user training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms, • Proactively liaising and communicating to all stakeholders about notified changes and the impact, • Working with Stakeholders on the implementation of new initiatives and projects, • Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have, • Assist Management in setting budgets, • Support IT Manager with BAU activities What we are looking for in you! • Experience in an Business Systems Administrator/support function role, • Training of users on a number of business systems / applications (Face to Face and virtually), • Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skills, • Strong SharePoint skills would be an asset, • Worked closely with Senior IT and wider business stakeholders, • Review and analysis of business cases, • Champion new projects and gather business requirements Why Join Hallmark? We believe in putting our people first. You’ll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development. Benefits & Perks Include: • Competitive salary, • Hallmark Rewards – access to discounts, cashback and wellbeing resources, • Life Assurance, • Pension Scheme, • Optional Health Cash Plan, • 25 days annual leave + bank holidays, • Buy and Sell annual leave options (*up to 5 days), • Industry-leading training and development opportunities, • Supportive team environment with a values-led culture, • A workplace that truly cares and champions your growth Equal Opportunities Statement: Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process. Interested? Please send your CV and a short cover note to Let’s shape the future of care together.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disabili