Home Delivery Driver - Engage with customers daily while enjoying independent road time. (Cwmbran)
1 day ago
Cwmbran
Job title: Home Delivery Driver \n Hourly rate: 13.27 \n Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday \n \n Are you looking for a role that keeps you active, independent & engaged with people? \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a Home Delivery Driver to join our team. \n Purpose \n Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. \n In this role you can expect to: \n\n • Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling)\n, • Always adhere to safe driving practises\n, • Complete van checks\n, • Ensure food arrives to the customer in the best condition\n, • Provide excellent customer service\n, • Lend a hand in store when required\n, • Be able to work independently & manage your time efficiently\n, • Have a full driving license (held for at least 3 years and have no more than 6 points)\n, • Are positive, friendly & passionate about providing a good customer experience\n, • Are punctual & can work well to deadlines\n, • A 15% discount card\n, • Minimum 28 days holiday (including Bank Holidays), increasing with service\n, • Christmas vouchers\n, • Refer a friend scheme\n, • Long service awards\n, • Christmas savings scheme\n, • Recognition and rewards for exceptional customer service\n, • Option to join a health care plan\n \n Join our team... \n As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customers account and in-the-moment consultative conversations leading to product/service recommendations. \n What you'll get to do... \n\n • Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. \n\n\n, • Provide consultation to customers regarding new products and services that will help their businesses succeed. \n\n\n, • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. \n\n\n, • Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. \n\n\n, • Take full ownership of and provide a thorough resolution to customers. \n\n\n, • Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. \n\n\n, • 2+ years sales experience with a proven record of understanding customer needs. \n\n\n, • 2+ years experience in a commission, bonus, and/or metrics-driven environment. \n\n\n, • Ability to meet sales quotas while providing a great customer experience. \n\n\n, • Experience using a CRM or other customer management software. \n\n\n, • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. \n\n\n, • Proven ability to promote and build extraordinary customer rapport. \n\n\n, • Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. \n\n\n, • Extensive knowledge of internet technology. \n\n\n, • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. \n\n\n