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Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a skilled AWS Cloud & Python Engineer to bridge the gap between application development and cloud infrastructure for a technically led & growing UK-based company. You'll own the full lifecycle of data transformation applications, from writing clean, efficient Python code to designing the AWS architecture that runs it, working closely with an established cloud engineering team on scalable, high-performance data solutions. remote (UK) or hybrid from the Southwest based head office (Bristol, Bath, Exeter area) Salary: £70,000 basic plus an extensive benefits package. Office visits roughly every two to three weeks (2 days, probably?) for those based further afield - we can talk about this. Cloud Engineer. You are likely to come from a Python Developer background who has gone into AWS Devops, or an AWS DevOps background, with strong coding skill in Python. There is a lot of data in this role too - so potentially a Data Engineer, with strong experience of AWS? • Design, build and maintain Python applications for real-time decision making and large-scale data transformation, • Provision and scale secure AWS infrastructure using Terraform, • Architect cost-efficient, low-latency, high-throughput solutions without compromising reliability, • Deploy serverless and containerised workloads across Lambda, ECS, EC2, SQS, S3 and RDS, • Build and maintain CI/CD pipelines to automate testing, builds and deployments, • Set up monitoring and logging with CloudWatch and AWS X-Ray to keep systems running smoothly, • A strong background combining core Python development with hands-on AWS infrastructure work, • Hands-on experience with S3, Lambda, ECS, SQS, RDS and EC2, • Proven experience deploying environments with Terraform, • Experience with Docker and container orchestration such as ECS, • Familiarity with data transformation strategies, high-volume data streams, and solid Git and CI/CD practices (desirable), • Genuine end-to-end ownership, from writing the code to designing the infrastructure it runs on, • The flexibility to work remotely or hybrid, with just occasional visits to a collaborative Southwest UK-based team, • The chance to work with the latest AWS technologies on complex, large-scale data challenges, where you can see your work err, work, in the real world! If you want to solve complex problems and desire genuine ownership over both the code and the cloud it runs on (not to mention, joining a super-awesome team) we'd love to hear from you! #J-18808-Ljbffr

Reporting to the Associate Director Reference Laboratories UK & Ireland, the UK Quality Manager will carry out the important role of overseeing the Quality Management System for the UK and Ireland reference laboratories. Based at one of the UK sites, the post holder will be required to travel to other sites to undertake duties, including Cork, Ireland. Responsibilities will include training staff on the QMS and topics related to quality, non-conforming event (NCE) management, internal auditing, document control, policy/SOP writing, quality metric compilation/reporting, liaising with key leaders in other parts of the organization (e.g., medical, customer service, operations) and other quality related duties as assigned. The non-conforming event management duties will include triaging and tracking reported non-conforming events and working with all levels of reference lab staff to ensure timely, appropriate and effective investigation and implementation of corrective/preventive actions (CAPAs). The Quality Manager will carry out investigations and formulate/implement CAPAs for non-technical issues as assigned and work with technical staff to ensure appropriate issue resolution. The role will also support in the management of Health and Safety across the reference laboratories, collating data and compiling management reports, document control, and assisting with root cause investigations in collaboration with relevant technical teams and leaders. • Triaging, tracking and resolving reported non-conforming events - 40%, • Training staff on Quality Management System and topics related to quality - 10%, • Compilation and reporting of quality & safety metrics - 15%, • Internal auditing, on location in base site and traveling to other UK and Ireland ZRL labs - 20%, • Writing policies/SOPs and Document Control Duties - 10%, • Other duties as assigned - 5% The Quality Manager will interact with the Quality Management Team (Associate Director of Operations, Heads of Laboratories, designated veterinary Pathologist), Heads of Laboratories, Laboratory Supervisors, other Operations leaders, customer service team and colleagues on the Medical Team (including veterinary pathologists and other colleagues on the Quality Team). A Bachelors degree in a natural science (biology, vet science, chemistry, biochemistry, etc) is required. At least one year on the bench in a veterinary or clinical laboratory required. At least three years' experience in Quality Assurance related role required. Experience in Non-conforming Event Management (investigations, root cause analysis and CAPAs), SOP/policy writing, quality metric development/reporting and internal auditing preferred. Training in systems thinking and/or Just Culture preferred. Certification as ISO auditor and/or ASQ preferred. Proficient in use of Microsoft Word, Excel, Outlook and internet required. • Experience configuring and using compliance software (MediaLab is utilized), • Skilled in use of Excel, Power BI and/or other similar software to perform statistical analyses and produce metric reports and dashboards, • Internal auditing and delivering summary reports, • Skilled in relationship building and developing a rapport Onsite role with remote days possible. Sitting at computer for long periods of time. Standing for 1-2 hours when auditing or shadowing. Travel requirements 15-25% (negotiable). At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. #J-18808-Ljbffr

Are you a healthcare professional looking for a company that shares your values? Embrace a new work-life balance as a Functional Assessor, working 50% in clinic and 50% at home. With a rewarding salary starting at £39,500, you will receive annual pay reviews in line with your performance. Your support structure will be made up of people that know and understand what it is like to do the role, meaning you will benefit from a clinically-led business. Advo is a healthcare organisation through and through, with clinicians working in our highest management positions and shaping our group ethos. With more than 10 years of experience delivering government assessment services and a commitment to professional development and training, Advo is an established provider and one of the best places to work as an assessor in the UK. Play a crucial role in the functional and disability assessments process, a service that touches the lives of millions of people in the UK. You will work autonomously to assess the cases of people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA) as part of the DWPs Health Assessment and Advisory Services (HAAS). This will involve holding consultations and writing fair and accurate reports. You will only work to assess people for PIP or a WCA, not both. As part of your application process, we will advise you on which service you will work on and discuss what your training will involve. You do not need to have worked as a Functional Assessor previously. We can support you in your career change with our accredited training programme and dedicated support structure. • Between £39,500 and £41,500 Per Annum (depending on location), • Annual salary reviews, • Cost of your professional membership covered by us, • Work-life balance through hybrid/remote working patterns, • 25 days annual leave (+ bank holidays), • Company sick-pay (up to an annual cap), • Flexible / part-time working & family friendly ethos, • DWP approved training and support programme provided, • Discounts and other perks, • Charity time gifting, • Extra cash rewards and incentives, • Free physio and other wellbeing support You can learn more about the benefits of working at Advo Health here. • Holding telephone, video or in-person consultations with people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA)., • Assessing a variety of complex conditions and impairments., • Using your strong verbal communication skills and write high quality, fair and accurate assessment reports using a special IT system., • Working with your line manager to advance your own professional development and career as a Functional Assessor., • Minimum of 12 months post-registration experience working as an Nurse (RGN, RMN, RNLD), Paramedic, Physiotherapist, Pharmacist or Occupational Therapist., • You must hold full registration with one of the following professional bodies:, • Nursing and Midwifery Council (NMC), • Health and Care Professions Council (HCPC), • General Pharmaceutical Council (GPC) Our goal is for Advo Health to be a workplace that creates a sense of belonging for everyone. This means that we actively work to promote equal opportunities across all that we do, including when we recruit new talent. #J-18808-Ljbffr

Reed Technology is seeking a Software Developer for a fully remote role with occasional travel to Exeter. You will design, develop, and maintain in-house software, writing clean, secure code to power business operations and drive performance. The job requires strong .NET/C#, Angular, SQL and Azure DevOps skills, plus a collaborative approach in a fast-paced environment. Hybrid working and a modern tech stack are offered. #J-18808-Ljbffr

Fundraiser required to work with our Fundraising Director. We sail up to 7 days a week around South Devon and beyond, utilising 2 x 38ft modern yachts. We make sailing safe and affordable for people with all disabilities, including wheelchair users. Opportunity to sail. What difference will you make? Fundraising underpins the longevity of our highly popular charity. You will have significant impact on our success and will find great satisfaction in the testimonials received from volunteers and members for your work. The crew and land volunteers are a super motivated bunch. Every year, we take hundreds of disabled or disadvantaged people on unforgettable sailing adventures that foster teamwork, friendships, build confidence, and inspire a love for the sea. Together, we can make waves and change lives. What are we looking for? Willingness and ability to understand, accept responsibility and act in the best interests of the organisation. Experience in fundraising, especially bid writing desirable. Experience in customer service desirable. Good Microsoft Word and Excel skills. Attention to detail. Ability to write creative and accurate bids, meet deadlines and work effectively alone or part of a team. Effective communication skills and willingness to participate actively in discussion. A strong personal commitment to equity, diversity and inclusion. Enthusiasm for our vision and mission. Remote What will you be doing? We have just completed an exciting fundraising project in 2025, enabling us to purchase a new £300,000 yacht, which will give 10 years service to the charity. We now need to fund raise for annual running costs and plan a strategy for the next yacht purchase in 3-5 years. We pride ourselves on being friendly and relaxed and we encourage full participation and inclusivity by all our abled and disabled volunteers and members. #J-18808-Ljbffr

hireful is seeking an AWS Cloud & Python Engineer to bridge application development and cloud infrastructure for a technically led UK-based company. You'll own the full lifecycle of data transformation apps, from writing clean Python code to designing the AWS architecture that runs it, working closely with an established cloud engineering team on scalable, high-performance data solutions. This role can be remote (UK) or hybrid from the Southwest head office (Bristol, Bath, Exeter area) with #J-18808-Ljbffr

Zoetis, a world leader in animal health, seeks a UK Quality Manager reporting to the Associate Director Reference Laboratories UK & Ireland to oversee the UK & Ireland QMS across reference labs, with travel to Cork, Ireland. The role emphasizes non-conforming event management, CAPAs, SOP writing, metrics and cross-functional collaboration with medical, customer service and operations teams. Onsite work with some remote days is possible; required: degree in natural science, 3+ years QA, #J-18808-Ljbffr

Lightfoot is seeking an AWS Cloud & Python Engineer to own end-to-end data transformation applications, writing clean Python and shaping AWS infrastructure. You will build, modernise and deploy scalable data processing solutions using Terraform, Lambda, ECS, S3, SQS, and RDS, with CI/CD and monitoring via CloudWatch. Hybrid/remote options from Exeter head office; attendance two to three weeks per visit, with two office days per visit. #J-18808-Ljbffr

Fundraiser required to work with our Fundraising Director. We sail up to 7 days a week around South Devon and beyond, utilising 2 x 38ft modern yachts. We make sailing safe and affordable for people with all disabilities, including wheelchair users. Opportunity to sail. What difference will you make? Fundraising underpins the longevity of our highly popular charity. You will have significant impact on our success and will find great satisfaction in the testimonials received from volunteers and members for your work. The crew and land volunteers are a super motivated bunch. Every year, we take hundreds of disabled or disadvantaged people on unforgettable sailing adventures that foster teamwork, friendships, build confidence, and inspire a love for the sea. Together, we can make waves and change lives. • Willingness and ability to understand, accept responsibility and act in the best interests of the organisation., • Experience in fundraising, especially bid writing desirable., • Experience in customer service desirable., • Good Microsoft Word and Excel skills. Attention to detail., • Ability to write creative and accurate bids, meet deadlines and work effectively alone or part of a team., • Effective communication skills and willingness to participate actively in discussion., • A strong personal commitment to equity, diversity and inclusion., • Enthusiasm for our vision and mission. Remote We have just completed an exciting fundraising project in 2025, enabling us to purchase a new £300,000 yacht, which will give 10 years service to the charity. We now need to fund raise for annual running costs and plan a strategy for the next yacht purchase in 3-5 years. We pride ourselves on being friendly and relaxed and we encourage full participation and inclusivity by all our abled and disabled volunteers and members. #J-18808-Ljbffr