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We are seeking a friendly and efficient Front of House team member to join our team. The ideal candidate will be enthusiastic about food and beverage service and possess excellent communication and interpersonal skills. You will be responsible for ensuring a positive dining and drinking experience for our customers by providing prompt and courteous service. Responsibilities: Customer Service - Greet customers warmly upon arrival, guide them to their tables if needed, and ensure a positive dining & drinking experience. Order Taking - Present menus, explain menu items and daily specials, and answer customer questions. Accurately take customer orders, noting any special requests or dietary requirements. Serving Food and Beverages - Ensure prompt delivery of food and beverages to customers. Check back with customers during their meal to ensure satisfaction and address any issues. Payment Processing - Present bills to customers, process payments, and return change or credit card receipts. Handle cash and electronic transactions accurately. Table Maintenance - Clear tables, clean them, and reset for the next customers. Ensure that the dining and drinking area is clean and organised. Collaboration - Work with kitchen staff and other team members to ensure smooth service. Communicate customer feedback and any special requests to the appropriate staff. Safety and Hygiene - Follow health and safety regulations, including food safety, sanitation, and personal hygiene. Adhere to restaurant policies and guidelines. Problem Solving - Address customer complaints or issues promptly and professionally. Escalate complex problems to the management when necessary. Teamwork - Collaborate with other staff to maintain a positive and efficient work environment. Assist colleagues during busy periods. Additional Duties - Perform other duties as assigned by management. Qualifications/Experience: - Prior experience in a similar role is preferred but not required. - Excellent communication and interpersonal skills. - Strong attention to detail and a commitment to customer satisfaction. - Ability to work in a fast-paced environment. - Flexibility to work various shifts, including evenings, weekends, and holidays. Benefits: - Tips and service charge shared by the team. - Opportunities for advancement. - Employee discounts on food and beverages. - Flexible scheduling. - A supportive and inclusive work environment. Application Process: If you are enthusiastic about providing excellent customer service and enjoy working in a dynamic environment, we invite you to apply.
About us Chez Antoinette Victoria is a French Brasserie with a very much homemade cuisine, the food is based on organic, seasonal and fresh produce. Summary of role We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Waiter to join our team. The right Waiter uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role. · To provide a quick and efficient service. · To provide a friendly, courteous, and professional service, always. · To demonstrate a high standard of personal appearance, always wearing clean and pressed white shirt changed daily or when necessary due to spillages or accidents and ensuring good personal hygiene. · To ensure the agreed standards of the front of house area’s layout, organization and presentation are always adhered to. · Meet and greet guests to their tables. · Present our menu and provide relevant information to our guests (food allergies, portions, various upselling and add-ons) whilst having complete knowledge of our food and beverage offerings. · To clear and reset tables after guests leave. · Inform guests about our specials and any dishes or drinks that we are currently promoting. · Up-sell in both food and beverages. · Take accurate food and drinks orders and communicate efficiently with the kitchen and managers. · Serve food and drink orders at the table whilst checking dishes and kitchenware for cleanliness and presentation, reporting any issues to the Manager in Charge or Line Manager. · Arrange table settings and always maintain a clean and tidy section. · Deliver bills and collect payments accurately. · Participate in team briefings, trainings (online or onsite) and have a keen interest in the daily life of the restaurant. · Follow all relevant Health and Safety regulations and policies. · Provide excellent customer service to guests. · Responsibility and accountability with regards to taking payments from guests, following the company guidelines and standards. Benefits - Cycle to work scheme - Meals - Company pension scheme - Team events
Do you like solving puzzles? Are you fun, energetic, reliable and confident? Are you ready to learn new skills within striving team? Escape London is looking for a new member to join our team. MAIN DUTIES: Provide outstanding and professional customer service, Run the games using provided system and programme, Be hands on person who is not scared to resolve issues within the venue related to customers or games. MAIN TASKS WITHIN THE VENUE: Greet guests in lobby in a professional manner. Create new bookings in an online booking system Lead guests to game room, do the safety briefing and tell the story Reset game room for next group of guests after previous game. Fix occurring problems within the venue on the spot if possible. We are providing in depth training on customer service and personal skills. Extra incentives available to the right person. If you think You can bring value to our team, please get in touch with us. Full time hours: 35h minimum per week
1833 is seeking superstars to join our growing restaurant, cocktail bar and sunny terrace in Southwest London. We are looking for weekend staff, to help keep our busy services running smoothly. The role will mainly involve keeping our pot and glass washers on the go non stop, polishing cutlery, glasses and resetting after guests leave tables. You should be passionate about delivering great service to customers. While it’s not a predominantly customer facing position (based back of house), everyone in our team needs to be confident with guests. You will enjoy a challenge, like fast paced work and be helpful and willing to step up to any task as needed when we are busy. We value people with great culture and dedication to being the best at what they do, no matter the role. Every role in the restaurant is as important. This is a perfect role for a someone wanting to learn, who needs just weekend work and is keen to learn what life in a restaurant looks like. Experience is not needed. - Based in London, SW4 (Clapham Common). - Competitive hourly salary PLUS tips and service. What we can offer you in return: A unique working environment focussed on training, development and a strong desire to ‘just be better’. This ethos fuels everything we do for employees and customers, and delivering great service relies on us engaging our team and ensuring they are well taken care of. In addition to a competitive salary and a new, shiny venue, we offer our teams mentoring, the chance to enter competitions and support in all aspects of growing your career. If you are looking for a new challenge or know someone who might suit this fast and exciting role, please do get in touch with a CV as soon as possible.
Our restaurant has been serving the local community for over 18 years. We provide high-quality and authentic Chinese food and high-standard service to our neighborhoods. Job Summary: As a waiter/waitress at Minglong restaurant, you will play a crucial role in ensuring an exceptional dining experience for our guests. Your primary responsibility will be to provide efficient and courteous service to all patrons, taking orders, serving food and beverages, and attending to any special requests or needs. You will work closely with the kitchen and bar staff to ensure timely and accurate delivery of orders. Additionally, maintaining cleanliness and organization in the dining area is essential to uphold our high standards of service. Key Responsibilities: 1. Greet guests warmly and escort them to their tables. 2. Present menus, make recommendations, and take accurate food and beverage orders. 3. Relay orders to the kitchen and ensure timely delivery of meals to customers. 4. Check back with guests to ensure satisfaction and promptly address any concerns or requests. 5. Upsell menu items and promote special promotions or events. 6. Prepare and serve alcoholic and non-alcoholic beverages. 7. Handle cash and credit card transactions accurately and efficiently. 8. Maintain cleanliness and hygiene standards in the dining area, including resetting tables and restocking supplies. 9. Collaborate with kitchen and bar staff to ensure smooth service flow. 10. Adhere to all food safety and hygiene regulations. 11. Assist in opening and closing duties as required. Qualifications: - Previous experience in a similar role preferred but not required. - Excellent interpersonal and communication skills. - Ability to multitask and work efficiently in a fast-paced environment. - Strong customer service orientation with a positive attitude. - Attention to detail and accuracy in order taking and serving. - Basic math skills for handling transactions. - Knowledge of food and beverage pairings and menu items (training provided). - Ability to work flexible hours, including evenings, weekends, and holidays. Employee benefits: 1. Free on-site parking 2. A free meal on the working day 3. Employee discounts on food Join our team at Minglong Restaurant and be a part of creating memorable dining experiences for our guests! Note: The restaurant serves pork and alcohol, please be aware when you apply. Thank you.
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